Disappointing Afternoon Tea
29/09/2019 105jacquiem, Wackerfield, United Kingdom
I purchased a groupon to treat my friend and I to afternoon tea. Very impressed with the decor and welcoming bar area. Felt a bit under pressure while connecting to wifi to present voucher - staff mem... more
I purchased a groupon to treat my friend and I to afternoon tea. Very impressed with the decor and welcoming bar area. Felt a bit under pressure while connecting to wifi to present voucher - staff member rather abrupt!
Shown to table in restaurant where carvery was still out - which felt a bit weird. Would have felt more cosy and relaxed in bar area but not offered a choice.
We were served our prosecco without a cloth so dribbles all over table each time i took it out of ice bucket!
I had to go and find staff to ask for butter and then for coffee. Only at the end of the two and half hours we were there did a staff member come and ask if we needed anything/was everything ok, and I think this was because i was overheard commenting on the bad service.
The food itself was unimpressive - sandwiches were not very nice and some of the cakes were clearly supermarket bought. The scones were tasty though!
Had to find a staff member at the end to ask to box up left over cakes to take home.
I know this was only a groupon, but every customer should matter as this outing was a check out to see if we want to book for Christmas - we will be going elsewhere!
nathanl794, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review having spoken to our team I have been assured that regular checks on your table and I can assure you that none of our food or beverage is supermarket bought. Nonetheless I am sorry to hear that we did not exceed your expectations during your afternoon tea with us and we will use the feedback to improve in the future.
Nathan & The Team