The room we had was spotless and we had no issues with it. However, it seemed very strange that there were only soap and shampoo in the bathroom and no shower gel. Whilst I am very much in favour of reducing the uses of plastic in all areas of life, it did not seem an environmental decision - that would surely be to have toiletries in dispensers rather than individual plastic bottles and we have come across this excellent idea in many hotels. Rather, it seemed more as if a decision had been made not to provide shower gel as a cost cutting measure. I have noted from other reviews that the lack of shower gel seems to have been commented on before but no satisfactory response provided.
The real issues we had were with the restaurant. My mother, who lives in Darlington, had heard good things about the hotel and was especially looking forward to it. When ordering drinks we asked for a wine list and were told by the disinterested waitress that there wasn’t one. She told us there were three white wines and we selected one and ordered other drinks. Shortly after, she returned to say the wine we had ordered had run out as had bottles of sparkling water and the blood orange gin special, which was being offered on a board in the bar. No apologies, no suggestions for alternatives.
Nevertheless, we continued to order food which took a very long time to arrive although the restaurant didn’t seem very busy. We could find almost nothing positive to say about the food. The nachos seemed to be a third of a packet of supermarket value chips with a small amount of melted cheese on top served with a spoonful of guacamole and soured cream. How that was £7.50s worth baffles me. The meat layer on the scotch egg was almost nonexistent. The chips were all cold. The chilli was bland and again, the quality of a cheap, value ready meal from a supermarket. The steak was, according to our daughter, the most tasteless she had ever had.
Unfortunately, as we were staying overnight, we had the further misfortune to have breakfast. I have never had tasteless orange juice until now. The provision of fruit was apples, bananas and oranges. The cooked breakfast was so unpleasant looking it even put my husband off and he always looks forward to that part of breakfast. There appeared to be no imagination or thought or, indeed, care put into it.
I don’t expect a proper response as there are only two stock replies to every review indicating a lack of interest by management. less