Weekend Stay at the Croft Hotel Darlington
24/04/2019 Charlie D, Chorley, United Kingdom
We booked a two night stay at the hotel over the bank holiday weekend! When we arrived we liked the presentation and standard of the hotel. We checked in after waiting 5 minutes for someone to come to... more
We booked a two night stay at the hotel over the bank holiday weekend! When we arrived we liked the presentation and standard of the hotel. We checked in after waiting 5 minutes for someone to come to the reception desk when ringing the bell many times! The room was really nice and spacious with newly fitted bathroom suite, we were very impressed with the room. After dropping the bags we made our way to the bar/restaurant to get something to eat and drink. We sat down and looked at the menu which had very little choice, so just went for starters and sides. Food was ok, and waitress service was good. We sat in the bar area for the rest of the night enjoying a few drinks before we went to our room for a reasonable night. We had breakfast in the morning which doesn’t need booking it is served between 7 and 10. The one woman running breakfast was lovely and couldn’t do enough for you. Breakfast was good and had continental and full English, as well as a choice of juices tea and coffee. We had a walk and a drive to the coast which was great and lovely weather, and got back to the hotel for mid afternoon. We thought we would sit in the hotel and have a few drinks in the bar area. No staff were to be seen so after waiting at the bar we went to reception and asked if we could get a drink. We soon learnt that to get a drink you have to ask at reception and the same member of staff will walk with you to the bar to serve. Although not the staffs fault, the hotel is massively understaffed and it looks as though one or sometimes two staff are running the whole place. We had to tell a member of the public who had come in for a drink that you have to ask at reception, and she looked as bewildered by this as we was. All in all, the hotel seems to be trying to be something it isn’t, it’s got loads of potential, the rooms are clean the beers good the breakfast is good but needs many more staff a more extensive menu and a bit of welcoming to guests be it hotel guests or public wouldn’t go amiss.
We won’t be returning to the Croft, but Croft on tees is a lovely little place for a walk, but if you want a warm welcome and a good hearty meal, go across the bridge to the comet. Which is absolutely packed for a reason. Remember to pre book! less
nathanl794, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel. I am sorry to hear that we did not exceed your expectations on this occasion and will take your feedback on board to improve in the future as it is always our goal to exceed our guests needs. I will personally be investigating this issue to ensure that this doesn't happen again in the future. I hope we can welcome you back in the future!
Nathan & The Team