16/02/2018 mckeandwilliam, Stranraer, United Kingdom
stayed here for 4 nights in upgraded room which was lovely ,first night asked reception the meal times was told there would be a party of 10 at 5-30 so I booked meal for 6-30 come 6-45 still no table ... more
stayed here for 4 nights in upgraded room which was lovely ,first night asked reception the meal times was told there would be a party of 10 at 5-30 so I booked meal for 6-30 come 6-45 still no table available and was told reception should not have booked us for 6-30 the party of ten were still at table when we told the waiter my wife is diabetic we got a table at 7-15service between courses was not good only 2 of a staff and it was not really busy.second night not much better 3 of staff. on last night of stay was valentines day we ordered steak one medium one well done the medium arrived under cooked we ordered an intermediate of melon it never arrived chips overcooked think they should change the oil ..cant fault the staff but there is something missing here small touch that could make this place so much better have staye d in a few best westerns before with no problems less
Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel William guest feedback is vital to us to ensure that we are able to exceed our guests expectations at all times which is our ultimate aim. I will personally look into the and rectify the issues have highlighted to improve our service in the future. I hope that we can welcome you back to the hotel again soon!
Nathan & The Team