05/03/2019 Newfypoo_HQ, Blackpool, United Kingdom
Stayed here for one night only - thank God! There was a mix up on check in - they couldn’t find our reservation and the room had only been set up for one. I asked at reception if it could made up fo... more
Stayed here for one night only - thank God! There was a mix up on check in - they couldn’t find our reservation and the room had only been set up for one. I asked at reception if it could made up for two and whilst we were sitting in the bar having a very overpriced drink £10.70 for a gin and tonic and and a can of Guinness - our additional towels, glass, cup, and tea and coffee bits were dumped on the bar for us to take back to our room. The room itself was ok, nothing special- the tv was on a unit at the end of bed and the gap between the bed and the unit had literally inches of dirt down there - not cleaned in months! The bed itself was a 5 foot bed but was so hard - the only difference between the bed and a brick is that a brick does at least have a dent in the middle. I have arthritis and could barely move on the morning. Woke up every hour or so when I tried to turn over. Hubby has no such health problems but even he needed pain killers in the morning! All in all a rubbish stay for us! less
nathanl794, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel. I am sorry to hear that we did not exceed your expectations on this occasion and will take your feedback on board to improve in the future as it is always our goal to exceed our guests needs. I will personally be investigating this issue to ensure that this doesn't happen again in the future. I hope we can welcome you back in the future!
Nathan & The Team