A belated Xmas Buyagift Voucher experience
Ok, so we read the reviews and thought oh no what are we letting ourselves in for, however we were pleasantly surprised. The hotel was clean and tidy even if a little dated in areas. Breakfast was go... more
Ok, so we read the reviews and thought oh no what are we letting ourselves in for, however we were pleasantly surprised. The hotel was clean and tidy even if a little dated in areas. Breakfast was good both mornings (Mon/Tues), very nice food, hot and plentiful. All staff were friendly. Evening meal was equally very nice and the bar area was clean. Social Distancing was observed at all times with room extras, ie fresh milk, tea, coffee etc put in a bag and hung on your room door. Spa facilities were open but restricted. Hotel is set on a hill so a steady climb back from Ilkley town centre but offers lovely views once you’re up there. Hotel was quiet re guests so therefore no unwanted noise apart from really squeaky floorboards. This would be annoying if someone above was walking around, other than that a pleasant stay. less
General Manager, General Manager at Best Western Plus Ilkley Craiglands Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 01943430001.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Ilkley The Craiglands Hotel and Spa