Best Western Plus Ilkley The Craiglands Hotel & Spa

Start with positives :- It’s only a 10 minute walk to Ilkley , which is a lovely place - also has a great local train network. Parking is plentiful. That’s about it! The hotel was empty but tried to check in at 1.30 but was told to come back at 2pm We were the only guests in the restaurant in the evening - the food was so-so, but expensive. The poor young lad serving us was clueless. Breakfast was okay - limited hot menu which was fine, but not much on offer for the continental selection. Given the few guests in the hotel, I understand why. The room we had was tiny! The double bed was pushed against the wall with access only on one side - definitely felt like a single room. There was an awful smell in the room too - I opened the window to find a very dirty windowsill. The lift didn’t work ... I could go on. Given the lack of customers, I’m guessing people vote with their feet... I certainly wouldn’t return. less

The property is in a great location both for visiting Ilkley and the surrounding area. Parking is ample, but offloading the cases at the front door, before parking in the car park would be advisable. The food in the restaurant was well presented and tasty. The beds were comfortable and the bathroom was bright, clean and modern. Overall, although only there for 1 night, i would be happy to have stayed for longer. The dinner bed and breakfast rate was good value for money, so something to consider if you need to be in the area! less

Lovely 2 night stay. Friendly staff, clean and spacious double room. Beautiful spa facilities on site. The only thing I was disappointed with was the bar. Had a couple of drinks on the Saturday night and when I went to get another drink the bar maid said sorry I’ve already cashed up so you’ll have to go to reception to pre authorise a card and we can charge it to your room. This was at 10pm on a Saturday night! All she had to say before she cashed up was so you want anymore drinks, we were only sitting 5 meters away from her so no excuse really. Apart from that I was very happy with our stay. less

This used to be a good hotel. There is no attention to detail - cracked lavatory, shower head been moved and the rawlplugs are still visible, damp from a previous leak over the bath & peeling paint etc. There was loud music from a party until late. Next time we go up, we won't be going there less

Fantastic stay for one night whilst attending an event, we had a lovely room, good size and it was very comfortable. The staff are all very good & the food was excellent including breakfast 😊 Thank you less