Best Western Plus The Connaught Hotel & Spa

Just like to say what a lovely 3 days we had at this lovely hotel. Just can’t thank the the staff they were so good. Any thing they could do for you was no trouble. From Maria the manager to the bar staff the lady in the spa and all that service for breakfast just like to say thank you and I would recommend this hotel to anybody. And the food in the restaurant in the evening was absolutely lovely that happy hour on the gin bar what a great idea less

Stayed at the Connaught Hotel for a few days.  The room (9) that I had was  nice and spacious and had a nice balcony. The room had a nespresso machine and a Kettle.  I went down for breakfast on the Saturday and the service was awful. After that I only went down to breakfast on the day that I left and the service was much better.  All the staff were friendly and helpful.  When I say that I am of course including all the boys and girls that we do not see without whom the Hotel would not run so smoothly. Particular mention should be made for the Maitre D Hercule, message to Management look after him he is good. I mainly ate in the bar and the food was delicious  Part  of the Hotels Covid procedures is that they service the room after 3 days of your stay. Also they do not have China cups they have cardboard reusable ones. I read this and brought my own china Cup from home  I will defiantly be back at the Connaught Hotel again. .  less

Only stayed a night in a single room that was booked pretty last minute and was a fair price compared to what other places were charging. Key observations: - room was larger than I was expecting with a good size en suite shower room. To be honest I think some hotels would have sold it as a “compact double” or similar - breakfast is currently table service and I had it outside. Pretty good overall although it’d be useful to have bigger glasses for drinks (especially water) - I was able to store my bike inside a secure area - due to interpretation of Covid rules, the hotel can’t store bags pre or post check in. I don’t think this is listed on their website and is different to how other places have implemented rules. The receptionist did let me know when my room was ready and I checked in about 80 minutes early - the room was very very warm. A fan was provided less

Stayed at the connaught for 4 nights, excellent hotel all the staff work extremely hard, the chief barman sorry did not get his name did an excellent job very cheerful also very helpful and polite in serving the breakfast the next morning. Breakfast was very good also the steak in the brasserie was very nice just missing a few little extras like mushrooms and onion rings it was little plain with just tomatoes on the side. Only one very small issue was the parking this is not great very tight spaces and quite often if go out for the day cannot always park when you return, it was free during our stay but heard that you normally have to pay 8 pounds per day which is ridiculous as the hotel is quite expensive so the parking should definitely be included. less

I stayed at the Connaught hotel for the 3rd time , and went with my friends Mr and Mrs Shinde and their two children who were 12 and 8 years old. We had a wonderful time and and the rooms were exceptionally comfortable and had all the amenities. We stayed at the end of July, however there was no air conditioning in the rooms , so the room at times was a bit hot. For breakfast however there was a queueing system and unfortunately no one to greet people when queuing. The food in the restaurant was excellent and we celebrated the younger child's 8th birthday there, the fish and chips is excellent. Once again i re-iterate the whole experience was wondeful, except for perhaps the breakfast, and it would appear due to the current pandemic, that there was at times a shortage of staff on hand to serve it. The reception staff were amazing and it was a beautiful 5 night stay . Overall it was a great experience and the hotel is only 5 minutes walk to the seafront. Staff were exceptionally helpful. Should you need any assistance please ask for Maria Ruiz who has been working at the hotel for 22 years and is always on hand should anything untoward occur. A thoroughly invigorating, wonderful experience. less