Best Western Plus The Connaught Hotel

Booked this hotel mainly because of the spa area and swimming pool. Our room on the third floor was okay apart from the bedside lamps that if you didn’t get them on at the first try had a habit of turning off! and had wonky shades. Went to eat in the Brasserie but due to staff shortages there was a 45 minute wait, went to pub instead. Front staff very helpful and friendly as were breakfast staff apart from one morning it was chaos,to many people at one time. Couldn’t use the pool or spa as I’ve slight mobility problems, no access to pool,Very disappointed. This wasn’t stated anywhere. less

This hotel clearly has clearly added to its fortune through its spa, and day visitor trade. What they have failed to take on board is how that detracts from the experience of the hotel guest. From the fact that there is nowhere to park during the day, to the insufficient staffing levels in the restaurant for the influx of staffing guests, they are clearly trying to fit too much onto the site. The secondary nature of their overnight trade is re-inforced when you get to the bedrooms. You move from the lovely boutique interiors into rooms that clearly have their origins in the 80s and 90s, from calming greys and greens to dark wood and scary red. less

I had asked my husband for a spa day and chose this hotel as the reviews are very good. I arrived at 10am and was greeted by friendly and helpful staff at the reception desk. I was taken to a cosy lounge area to fill in health forms and pick my meal options. Lovely complimentary coffee while I sat there. I was taken to the spa area and it was clean and peaceful. Nice big changing area with showers and lockers (£1 needed). Hairdryers, and shower toiletries all supplied. I sat in a lovely dimly light room with soothing music to await being taken for my first treatment. My facial and massage were very relaxing and I felt wonderful afterwards. I used the swimming pool, jacuzzis, saunas and steam room. The steam room was my favourite with pine and eucalyptus scented steam. My lunch was great with very large portions in a light and airy dining/bar area. All in all a wonderful day and I would definitely love to make a return visit. less

We have stayed here many times and have always found the staff friendly and the service excellent. However, on this occasion we felt that the upper rooms (bedrooms and landings) are looking tired and need updating and refurbishing. Our bedroom was in need of a thorough clean and the carpet replacing. less

The bedroom was large with a large shower room/toilet with sliding door just off it. We were right next to the lift which was quite noisy in the morning. The shower was not working correctly & flooded the toilet area. Breakfast was served in an old fashioned style from chafing dishes but most of the items being served were cold- the staff did offer to reheat the items! we declined. The spa was ok but really needed to be checked more regularly by staff as there was lots of clumps hair in the pool area. Good location for town & the beech. The staff were very helpful & friendly especially the trainee receptionist on our arrival less