Stayed here for a three night break with a girl friend. We wanted somewhere with a Spa facility and ideally by the sea, so the Connaught Hotel fulfilled these requirements.
It was great having parking (free) on site, and I was pleased (very pleased...) to see that the hotel ensure that the Blue Badge parking spaces were kept free for those who need them.
Our whole experiences was really great - we had a room with a balcony which offered every comfort. Bottled water, glasses, tea, coffee, biscuits - and DECENT QUALITY LOO ROLL! Hallelujah! I have stayed at some top class hotels and the loo roll has been paper thin. Seems a little thing but it makes all the difference!
Whilst thinking of things that the Connaught has got right, it's the plug sockets in the bedroom. Plenty of them for the hairdryer, straighteners, wheelchair charger, ipad... and easy to locate in the places that you needed them.
Every single member of staff that we came into contact with was attentive and pleasant and friendly. We ate in the Brasserie twice.
I was expecting a pub style meal, but in fact we were shown to a restaurant - beautifully laid tables, attentive staff and amazing food. Both meals were delicious, beautifully presented (chef definitely knows his stuff and is passionate about what he serves). Particularly liked that the Brasserie served smaller portions (starter sized) of a lot of their dishes. For those who have a small appetite or are watching their weight, this is really welcomed.
Abdo in the Brasserie was lovely - a real gem. Keep hold of him! That's not to take away from any other member of staff - they were all equally friendly, accommodating and attentive, but Abdo shone out! We felt we had made a friend by the end of our stay.
I have stayed in many hotels. I wouldn't or couldn't see the point in choosing some of the other leading brand hotels nearby when this small hotel offered such a wonderful environment.
Finally, as a disabled guest (wheelchair user) your accessible room was perfect. I have a very large electric wheelchair, so the squeeze through the doorway and into the lift, but - once in, a spacious room.
Well done to the Connaught hotel management - you have worked out what makes a place successful and what ensures that your customers want to return again. I will definitely be back to introduce my husband to the delights that Bournemouth has to offer, but more importantly to let him share the wonderful experience of the Connaught Hotel and Spa! less