Best Western Plus The Connaught Hotel

Myself and my boyfriend visited this hotel over the weekend with our friends, we arrived at the hotel around 9pm with nowhere to park other than 1 space which we gave to our heavily pregnant friend and boyfriend and spaced blocked by a bollard. When I went into reception to ask about parking I was greeted by an unhelpful member of staff just about to finish her shift who told me to double park and leave my car key with reception for them to move my car should anyone need to get out. I refused. After speaking to another set of unhelpful staff the argument continued about the car key. Be warned if they are asking you to do this they are NOT INSURED to be moving your vehicles and DO NOT take responsibility for any damage caused by them during the time they move your cars! We offered mobile numbers and they said car key or nothing so of course I still refused due to no insurance.. We eventually got a parking space & checked in. The hotel is not worth the money you will pay, and does not look like the pictures on the website. The halls are dark and dingy and almost like they are stained yellow, the room we had was tiny and you couldn’t even walk around the bed when we woke up the next morning we had a bad back from the bed.. Our friends couldn’t even turn around in their bathroom it was so small and we were generally extremely unhappy with this hotel. So much so we had a refund on our second night and came home on Saturday. All in all I/we would not recommend this hotel at all! less

I want to keep my stay a secret, but I don't think it will stay that way for long, l'm sure other guests will praise it and news will get round. This hotel is first class and value for money. Not to mention the excellent location. less

We have stayed in Bournemouth a number of times over the years. There are lot of hotels to chose from , most of which don’t leave much of an impression. We booked a two night stay and came across the Connaught which turned out to be a good find. The hotel is presented well, room although a “standard double” was clean, tidy and had everything you would expect. The pool was a real plus, so many hotel pools are too small to be of any use but this is a really good size, also has a sauna and steam room plus spa type treatments are available. We ate in the restaurant on the first night , planning to go out the second night. In fact the meal was very good and we decided to eat there again and were equally impressed. Finally the breakfast was also pretty good. Next time , I will book the Connaught and skip the others The only downside is the parking, Friday was ok but Saturday was a bit crazy and there is not enough spaces. I did manage to get a space in the car park but others didn’t , one guy I spoke to had to pay to park elsewhere and pay for it. There was quite a bit of moaning about it. As I say, it didn’t affect me but thought it worth mentioning. less

Cant fault this hotel anywhere, only I couldnt get time to make use of the pool and jacuzzi, only stayed 1 night but wish I had more , staff efficient and helpful. Well worth a weekend stay or longer , food was good , and plenty of it ..9.5/10 . Great atmosphere less

Stayed here on many occasions , staff very attentive rooms clean good full English breakfast! The car parks not to big so if there are no spaces the reception staff will let you park out front and they will move it if another car needs to get out! Lovely area very spa clean ! less