Best Western Plus The Connaught Hotel

After having stayed elsewhere in Bournemouth we arrived at The Connaught and received a very warm welcome. As we arrived earlier than expected the receptionist said that she would ring us as soon as housekeeping had prepared our room. Great location for both the beach and the town. My wife booked and had a manicure at he spa which was excellent. Lovely room. Large bed. All very clean. Lovely bathroom with shower gel / shampoo Hand wash and Hand and body lotion . Lovely large fluffy towels. Breakfast was exceptional. Sat outside in the restaurant courtyard. I hadn the Full English and my wife had the Smoked Haddock one morning and smoked salmon with poached eggs the second. Both had a supplement attached.but worth every penny. Staff throughout our stay were exemplary. Nothing was too much trouble. less

Enjoyed up to when we where told by staff we had lied about our booking. We explained we called there reception staff after booking on line and was told it's absolutely fine to have our one year old child in a travel cot in our room . When trying to use the swimming facilities we where told children can't use the swimming faculties between certain times. (Which is fine) but then told you didn't mention about your child staying in the room with you. (That's after we all checked in with our one year old a pram and travel cot in tow) you can't stay in that room with a child and was basically told to leave. I found the way we were dealt with disgusting and ruined our time away. The reception staff certainly need to go on a customer service training course and maybe a trip to vision express if they can't see a child and travel cot passing there reception desk. I certainly will never use this hotel again less

We only stayed for one night and was very pleasant as the weather was good we ate outside food portions good and cooked nice we had a balcony room with aircon which was good hotel very clean and staff very polite less

Booked in for 2 nights little unsure of what to expect but the stay far exceeded our expectations. We ate in both restaurants and the second night we were lucky enough to eat outside the food in both was very very good. Both mornings tables were laid outside for breakfast so we took full advantage. The staff throughout the hotel were very friendly and efficient. With the weather being so good we did not have time to use the spa etc. We will be back to The Connaught later in the year. The only downside is there is no Air Con on the second floor so our room was very hot even though there was a fan in the room. less

We decided to have a last minute break at this hotel as the weather looked good and it had been at least twenty years since our last stay! The hotel was always good and continues to be so. Obviously updated and very friendly staff who were very obliging and upgraded us on arrival to the Tulip Suite. Thank you very much. Having an allocated car parking space is certainly a bonus as the parking has always been a bit hit and miss. Everywhere is spotless,modern and comfortable. The food in the Brasserie was very good, hot and plenty of it. The staff again very friendly and professional. We shall certainly be returning. Well recommended. less