Best Western Plus The Connaught Hotel

Relaxing first class modern hotel, decorated beautifully. All staff members were polite and couldn’t do enough to help us/make us feel very welcome. Spa area clean and although small very well equipped. Restaurant served 5* food and service very unexpected! We stayed in 2 rooms as asked for extra night and hotel moved all our things while we Walked to sandbanks they also have us a reduced rate better than price on bookings.com. First room was executive lovely with balcony but second room was standard double and I have to say just as lovely only smaller. Decoration in all public areas rooms and reception were beautifully done. Hotels is so close to the seafront although no sea views that’s the only down side. Wr both agreed we would chose this hotel over any in Bournemouth we’ve been to previously and we’ve stayed in their lovely sea side town a lot over many years. Can’t believe we haven’t stayed here before, Connaught we shall be back can’t wait 😊 less

We were really impressed with the staff at the hotel. From check in through to the restaurant staff, everybody was helpful, friendly and willing to go over and above. For example, there was no issue providing vegan breakfast options including dairy free milk for tea. Even better that the staff remembered the following day. The hotel itself was clean, tidy and the executive room was a really good size with a very comfortable bed. less

My daughter and I stayed overnight and enjoyed the Spa facilities. The neck, back and shoulder massage was amazing and so was the relaxation room which we spent half an hour in afterwards. Our only disappointment was the temperature in the jacuzzi- which was almost cold. We only lasted a few minutes and then were so cold that we came out. Our room was lovely but we both were awake at 3 am as we were so hot and couldn’t understand why? When we checked the radiator, it was on so we turned it off. A little confused as to why the heating was on then but not during the evening? We then ate in the Brasserie and that was fantastic. Superb food and helpful, attentive staff. I think the Happy Hour Gin between 5 and 6 pm is an excellent idea and we certainly took advantage of that! Breakfast the following morning was also excellent and could not be faulted. It catered for everyone but we did wonder if vegetarian options were available for those who wanted them. My only real issue was the mattress we slept on as we found it really uncomfortable and I had backache for several hours after getting up. However, it is a lovely hotel with lovely staff and we really enjoyed our break.3 less

Very impressed with the service and the friendly staff. Room was ok. But could be better with an air conditioning. Overall it was a very nice hotel to be in. I really enjoyed it just as my mrs and the location was good very close to the beach less

We arrived quite late for a one night stay to attend an interview at one of the universities. The staff were courteous, friendly and efficient. The room was very comfortable. Breakfast was served until a civilised 10am and was fresh and plentiful even at a later time. All staff we can across were very friendly, courteous and efficient. We did not have time to experience the spa facilities but will be back to do so. 😊 less