1) the setting is very 'urban and is surrounded by cheaper hotels, boarding houses and small businesses. Not the most attractive area. On a positive note it is 10 minutes walk from the shops.
2) excellent parking
3) polite and efficient check in
4) room - freezing cold! ...no radiators were turned on ( 3rd January!!!) and only one worked ..... however the management quickly sorted the issues out but Couldn't they have checked the radiators before we arrived?
5) the room is called a 'suite' but the sitting area is more of a corridor.... 6ft wide by 12 ft long with a sofa against the end wall (see photo)! Little attempt to make it a pleasant place to sit- we used it to store cases etc and used the bucket chairs in the bedroom.
1) Room clean and well maintained......warm after we got the radiators working
2) corridors fairly narrow and 'shabby' - beige carpets, beige wallpaper, beige .......
3) public areas, mostly slick, modern and well maintained.
4) Staff excellent! Polite, professional and know their jobs......probably the best thing about the hotel.
Food and drink
1) The bar refused to serve a 125ml glass of wine-even though it's a legal requirement that all licensed premises should do so!!!
2) We ate in the Restaurant ('Blake's') on our first night but the menu choice was limited to five or six dishes in each category ( starters, mains, deserts) and didn't appear to change so, fine for one night but one likes a little more variety over 4 nights! Although the food was well presented and delicious, we only ate there once.....Service was excellent and the Wine was very good and well priced.
3) the Brasserie is open all day and will produce anything from a cup of tea to a full meal in modern ( purple lighting?) surroundings - again excellent staff!
4) Breakfast ( in my view the meal that makes or breaks a hotel) - oh dear! Orange juice from concentrate - fresh orange juice wouldn't break the bank! The hot buffet appears to be stocked once at 7am to last until 10 am - so the sausages were cooked to inedibility, the bacon was almost impossible to cut ( blunt knives or overlooked bacon?), and the fried bread was uncuttable so after the first two days I skipped the full English ( a real first!). There was a good fresh melon salad, the croissants were excellent and, as ever, the service was attentive but unobtrusive.
I'm sure that this hotel works for a one night stay but it needs to up its game for 'repeat' leisure guests..... the saving grace of the hotel is the staff who were without exception ( apart perhaps from the barman who refused to pour a small glass of wine) cheerfully polite, helpful and can-do. A little thought for the guest in the rooms, a larger menu and some investment in breakfast would work wonders....little things I know, but on a holiday break, they make all the difference. less