My wife and I spent an enjoyable two night stay; the service, in particular, is excellent with staff seemingly always being on hand but not intrusive.
The two things I shall do differently next time is (a) book direct with the hotel and (b) ask to change rooms if I am not completely satisfied.
I booked with an online agency so when I checked in I was advised that I could not claim Best Western rewards, of which I am a member. Next time I shall check for the best rate on Trip Advisor and then phone the hotel to get them to match that price; this way I shall get rewards.
When we first entered our room there was a strong smell of disinfectant but we thought nothing more of it as it faded reasonably quickly. By the second evening, however, a 'musty aroma' became evident in the shower room. When I raised this on checking out I was told that they were not aware of any issues but would report it. On reflection, I should have reported it earlier and perhaps asked to move to another room.
We ate at the hotel and found the food excellent both in the main restaurant and the brasserie. If you prefer a less formal atmosphere, the restaurant menu is included in the wider range available in the brasserie.
Bournemouth is quite hilly but given that, the hotel is just a few minutes walk from both the town centre and the pier so in a very good location. less