Worst 4* I have stayed at
14/08/2017 12Marie, Winchester, United Kingdom
Have just come from a 2 nights stay. The front desk was very frosty, not welcoming at all. Our room was Room 8. Avoid this room! We were woken up by Polish radio both mornings at 7am. When we complain... more
Have just come from a 2 nights stay. The front desk was very frosty, not welcoming at all. Our room was Room 8. Avoid this room! We were woken up by Polish radio both mornings at 7am. When we complained, the manager told us it was their neighbour and they couldn't do anything about it. How about not using this room or reducing your room rate!! No conditioner in the bathroom. Apparently they give it to you at reception if you ask. What 4* hotel does this. The bedroom and bathroom were tiny, certainly not £180 a nights worth! The bathroom had mould and paint peeling on the walls. The bar in the hotel closed at 11.15pm. If we wanted any drinks we had to call the night porter, btw this was Friday and Saturday night. The staff were not accommodating at all.
I booked this as I wanted a special weekend with my husband and I don't understand as the reviews on trip advisor have generally been good. Our hotel stay was very disappointing and overpriced especially with the poor room and lack of service we received.
If you are looking to book this hotel, please don't. No value for money. Save your money, this is NOT a 4* hotel. The Savoy across the road looked better and that is 3*.