Lovely staff and newly furbished public rooms
05/10/2015 XHarry, Wokingham, United Kingdom
This was our second stay at the Connaught. We stayed previously a couple of years ago and found the staff lovely but the hotel a bit tired round the edges and our room had the smallest bathroom I hav... more
This was our second stay at the Connaught. We stayed previously a couple of years ago and found the staff lovely but the hotel a bit tired round the edges and our room had the smallest bathroom I have ever seen. You could only get one person in it and had to dry yourself in the bedroom. So this time we booked a superior room. It had a bigger bathroom but still not that large (no bath, only shower) and room had a bay window with two seats in it but couldn't really describe it as 'superior'. It was the standard I would expect of any room. Furniture a bit dated but I'm not really bothered about that - comfort is more important. I believe linens and toiletries were same, so again nothing to warrant extra cost. Having stayed in superior rooms before they usually have things like slippers, bathrobes, nicer toiletries. Nothing like that here - just a decent size of room (just to set your expectations!).
The staff are lovely. Reception staff were all charming and helpful and found the bar staff very friendly and accommodating as well. The Restaurant Manager (Nicky I think) is wonderful. I remember him from last time and is still as charming and attentive as before. We mentioned that our newspaper hadn't arrived (as my partner likes to crack the crossword before breakfast) and the next we knew the General Manager arrived at our table to apologise, saying their system had gone down and so they hadn't had the information available about newspapers. He even offered to send a porter out to get us a paper - now that is what I call service!
The staff seem very well trained and as if they enjoy working there, which is nice to see. They have refurbished the public rooms since our last visit and I thought they had been done very stylishly and made the place smart. I'm sure it will be their intention to do the rooms up as well and they may have already done some, I can only comment on the room we were in.
Our room was located right by the lift and we were slightly concerned that we might have lift noise but can say we heard nothing at all.
It is the staff that makes this place special and because of that we will return.
Thanks to everyone who made our stay so pleasant. less
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review
Many thanks for your super review Harry and delighted to see you back again. The standard and superior rooms are all about size - please see below. Executive rooms are bigger again, they have the robes, slippers, nespresso coffee machines and a guaranteed parking space when the room is booked direct, in fact all the things you are looking for - it's just known by a different name. We look forward to the next time.
Best wishes and thank you for choosing to stay with us
David F Miller
Executive rooms booked direct with the hotel are now guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., superiors with a balcony 155 sq ft, superiors without 175 sq ft and Executives 210 sq