I have stayed several times at this particular hotel and for good reason. As with my other reviews, I'll lay this out in the same way:
The outside of the hotel is lovely. Nice car park, well spaced and unfortunately an abundance of car park blocking bollards. However these are easily dropped. The hotel staff are happy to help with this. Being so close to the promenade I can understand it as I am sure the carpark will suffer abuse from people trying to park in the area...
Every single time I have checked in here and believe me, as the title suggests it's not just once or twice, I have been greeted by friendly, warm, genuine staff. No complaints whatsoever. I am a member of Best Western Rewards and hold Diamond level. This has never not been noted; in fact my most recent check in I was offered more than the usual free 'posh' coffee of my choice at the bar/lounge. This time I got offered extra reward points A lovely touch.
I have stayed in several rooms at this hotel and some of them have been inclusive of problems. These things happen, I understand this. The point I am trying to make is not that the hotel has faults - all do - but more how the hotel handles these situations. First stay, the hot water - nay, ALL water - failed to function. No toilet flush, no shower, no cuppa - nothing. One call to reception and within minutes the staff were up and checking what the deal was. It couldn't be resolved instantly so with much apologising I was asked if I would mind moving rooms. It was midnight, but I wasn't sleeping so this was not a problem in the slightest. I was moved to a suite (from a balcony room, so I lost the balcony but it was winter - who cares!) which was absolutely fantastic. I would definitely recommend these rooms. My original room was lovely though, I have to say this. Had it not been for the water failure I would happily have stayed here for the duration. On another visit I had a room with a faulty air conditioning unit and rather than risk me having a few drips on the desk, the reception and engineering team moved me into another room again! Honestly, this kind of service, I can't fault in the slightest. It really felt like the team would go out of their way to ensure my stay was without problem. I hasten to add, with the water issue there were no repeat calls to ensure it was fixed. One call, and everything was dropped to ensure my stay was enhanced. Same with the air con, one call and everything was done instantly. Brilliant service. I also MUST state that I have stayed here many other times and experienced no issues at all.
I haven't eaten here but I have seen the menu and have spoken to other guests who have sang the praises here however as I haven't experienced it myself I cannot review. Moving on to the brasserie, where I have eaten!
I have eaten in here frequently and while the menu isn't great for veggies, there at least is some choice. Good beer selection and not bad for spirits. Sadly they supplier changed so they've stopped selling hobgoblin but the ones that have replaced it are pretty good. The staff are all very friendly but I must give a special mention to Karina (hope I got that right), who has a great attitude with all kinds of guests, and goes way above and beyond to ensure everyone including staff are happy. She's a credit to the hotel and has definitely added to my positive review. This isn't to say other staff aren't up to scratch - far from it - but Karina is definitely stand out.
I've checked out at all times of the day/night and have yet to experience a problem. Great staff again and as yet, every bill has been 100% accurate, which when staying for business is a must.
Have and will continue to return here. I wish you all at The Connaught great success. less