Best Western Plus The Connaught Hotel

We enjoy a great weekend at a Masonic Ladies Festival Weekend and are unable to fault the hotel in all aspects although no sea view the room was well turned out and the same with all public areas, the staff couldn't be more helpful, last but not least the food nicely cooked and plenty of it. Our banquet was out of this world the presentation beautiful. GREAT WINE LIST. less

I got a taste of what was in store when an email that I sent after making the booking was not replied to until I chased it up. When we arrived the check-in was efficient but unwelcoming. I almost felt like apologising for taking up the receptionist's time. My wife found a similar attitude from housekeeping when she asked for hand-towels that had apparently been forgotten. We decided not to use the restaurant in case we found the same attitude there. When we checked out the attitude of a different receptionist was if anything even more off-hand than when we arrived. The room itself was large because that's what we paid for. It was clean and everything worked OK, but the decoration was rather Spartan and the bathroom was small. I note that other reviews state how friendly the staff are at this hotel. All I can say is that this was not our experience. I don't feel that I can rate this hotel any lower than average as there was nothing that we considered bad enough to justify a complaint. However we did not enjoy our stay and will not return. less

We have stayed at The Connaught a few times now and have always found it to be excellent service and very friendly Staff. Our room which was number 50 was a very nice room with a balcony. Breakfast and the evening meal we had in Blake’s was excellent. We will definitely use it again when returning to Bournemouth. Unfortunately we didn’t get time to use the Spa. less

5 mins from sea; rooms vary in size but very comfortable beds. Smart lounge and bar areas Breakfast ample with friendly service. Spa area good and very clean with decent size pool you can actually swim in! Quiet street and parking less

I stayed at this hotel for one night in an executive room. The room was clean and well equipped but was in need of updating although the bathroom appeared to have been refurbished. The breakfast was of good quality with a good selection unfortunately I had put out my request for my breakfast to be delivered to my room but when it hadn't arrived at the time I requested I found it still hanging on my door!!! The public areas of the hotel are well kept and the reception and restaurant staff very polite and helpful. If you are expecting a hotel with a view this is not the place for you my room looked out onto the backs of other buildings and the front looks out onto a road. My other gripe is that the marked car parking spaces are very small I was only driving a small hatchback but when I parked I had difficulty exiting the car even though the cars either side were parked centrally in their bays and I also found out that I could have got a reserved parking space if I had booked direct with the hotel and not through the Best Western website (don't really understand that). Overall a satisfactory stay but as I have said some things need attention. less