Far from excellent
27/11/2019 jot879, London, England, United Kingdom
The room was OK, though the very small bathroom could do with refurbishment and was, to be frank, slightly smelly, The stone tiles on the balcony were loose and it didn't feel terribly safe to stand... more
The room was OK, though the very small bathroom could do with refurbishment and was, to be frank, slightly smelly, The stone tiles on the balcony were loose and it didn't feel terribly safe to stand on. The communal areas seem very tired. Anyway, we stayed for two nights in November 2019. On the first night we returned late and were left standing outside for half an hour in the rain pressing the doorbell trying to get someone to let us in. Eventually somebody turned up, The apologies were not terribly effusive either that night or when we mentioned it the next day. The second night neither of our door keys would work either. It seemed typical of the hotel's attention to detail that we had to ring to ask for a second coffee cup for a double room which had been booked for a couple. The hotel is fairly central, but it is situated at the top of a fiendishly steep hill, so not a gentle stroll back to base. I will book to stay somewhere else next time I visit Bournemouth. less