Best Western Plus The Charles Hotel

My family and I stayed here for two nights and were very pleased with the experience. The room was larger than a typical room of this type at other hotels which was great for a multi-day, family stay. Room was very clean. Staff was friendly and helpful. Pool looked large and was well used by other guests- we did not get there. My wife used the exercise facility and was pleased with it, as well. If I had any complaint, and this is fairly minor, it would be the breakfast. Being that we are in COVID, I know that it is more difficult to provide options, but I felt like it would have been possible to offer a bit more selection or healthier options. But really, this was not a significant issue and certainly wouldn't keep me from recommending this hotel to others or returning here in the future. less

This was obviously a different hotel not too long ago and was bought and made into what it is today. While there were some renovations done to the hotel, they fall short of making it up to date or nice. The lobby area and hallways are nice. The rooms themselves are terrible. There are very few to no outlets in the room. The walls are old and stained. They put a new sink and counter in the bathrooms making it appear new, but it is far from new. The water pressure in the showers is terrible. We found a blood stained sheet in one of the beds. I would not recommend this hotel to anyone wanting to stay in a nice hotel. For the price per night, you would expect to get something nice. It is far from that. The pictures make it seem appealing. They are not a good representation of the hotel. less

We’ve stayed at this hotel 7 times since Oct last year. Last minute stay since we had to work till 4 am and live 2 hours away. Very comfortable beds. Great pillows. Good shower pressure. Some Small issues this time but talked them over with manager James. He listened and took some notes. He’s a very nice and helpful manager. Very quiet due to not many people traveling due to virus. No buffet breakfast but they offer a bag breakfast for you to take at this time. Didn’t eat this time. We will continue to stay at this hotel as long as we have to work 12 hours in the city. Note that the Denny’s next door is not open at this time due to the stay at home order. If you have to be away from home and need a place to stay this is it. less

Excellent stay. due to corona virus the staff had to make special arrangements for breakfast. They prepared complete take out bag to be eaten in our room. It was safe,btasty and safe. We will defenitely return to Best Wetern Plus The Charles Hotel. less

We stay at this property all the time and it's always been great. Sue G in the breakfast area is awesome. The night auditor on the other hand is extremely rude. Unfortunatley I will find another place to stay while in st charles less