Best Western Plus The Charles Hotel

Lobby was gross. Had to switch rooms due to stained and burned matress. Smelled weird. Ev charging system was not functional. Staff was nice. Just needs some more attention here. People loitering in parking lot. less

Very dirty hotel. The room was one of the dirtiest we’ve ever stayed at. If we didn’t have my husband myself and an infant with all the luggage that comes with her, we would’ve moved rooms. Found trash still in the rooms, the toilets were so short you almost fell to the floor when sitting. Your key card gets randomly inactivated. When you go to the front desk their response is “it happens”. less

I really hate to leave bad reviews but honestly this hotel needs updating, lobby and stairways smelled of smoke. Air conditioner is noisy. Furniture and lamps are old and outdated. Pool was closed because they had flooding from a ceiling leak. When I pulled the bed back for the night it looked like someone slept in it 😳 I won’t stay here again. less

Stayed here on 4/17/21. Read the reviews. Some were negative in reference to housekeeping, we decided to give them a try because expectations can be different and some people expect the world. Well, I am sad to say they were right. A bit of an odor in the hallway (stale/musty?). Room looked fine and I commented on that to my husband. I said not perfect, but it's ok. WRONG. The first time my husband lifted the toilet seat, it had SOMEONE ELSE'S urine drops on the rim, like maybe they'd cleaned it on top but never even bothered to lift the seat. Decided I'd shower vs a bath; couldn't do it. Then, someone did mop the floors in the hallway by the elevator but there were no cones or anything and I almost slipped and fell. By then, I was glad to be hitting the road again. On the way home, I stayed at a different hotel across the street. Much better. Not sure if I'll try BW Plus again. Left a bad taste. less

My stay was worth the money. I didn’t need anything fancy just a quiet place to sleep, some sort of breakfast and a hotel that offered a short drive to the conference center. This met those needs. The staff were friendly and helpful which makes a big difference. The breakfast was a processed grab & go but at least there was cereal & juice as an option. The bed and bathroom were clean. The carpet could be shampooed but it wasn’t bad. The elevators are small so if you have a family and need a cart for luggage you may have to ride up to the room in 2 groups. The hotel is near multiple places to eat and parking at the conference center is free so that’s a plus if you’re traveling to St Charles. Bellachino’s is a great place to eat while you’re in town. less