Best Western Plus The Charles Hotel

1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States
based on 815 reviews Trip Advisor Logo
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Best Western Plus The Charles Hotel

Pool area is closed until further notice, we apologize for the inconvenience.

Welcome to Best Western Plus The Charles Hotel!

The location of our St. Charles MO hotel makes all the difference because were near the casino, next to th show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States

Reviews of Best Western Plus The Charles Hotel

Traveller Overview:
4.0 Rating: 815 reviews
Excellent 47%
Very Good 30%
Average 11%
Poor 7%
Terrible 3%
Rating

rebeccaschultz2021, wrote review 12/07/2021

Smelly room...

The room stunk like smelly cigarette smoke. It was stale smelling almost sour. The hallways were loud and people were out in the hallway and it was so loud. It echoed into the room. It felt dirty ... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Rebecca so sorry that your expectations were not met. I hope that you will reconsider staying at our property in the near future. We are working to correct the smell issue and have started the carpet steam cleaning and have hope that it will help the smell of some of our rooms. Thank you!
Rating

kingnez51, wrote review 12/07/2021

Very Consistent

My family and I love to stay at this hotel. It always makes you feel like you’re welcomed. Excellent staff ,friendly and helpful. We opted for an later check out and they made it work . Can’t wait to ... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Wow thank you for the 5 star review! We appreciate our guests and realize they have many options on Hotels in the area.
Rating

santiageo, wrote review 05/07/2021

Passable but not enjoyable

A place to sleep but lacking in most categories. The breakfast was not well attended by the staff. There were hairs on the towels and bedding. Older building but tastefully remodeled. Staff was friend... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Thank you for your feedback. We appreciate it.
Rating

Global594153, wrote review 04/07/2021

Not a BW Plus property.

I almost rated this a poor but bumped it up to an average. To be fair, the front desk staff were very helpful. However, there did not seem to be a quality control approach to the cleanliness and fun... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Very sorry that we did not meet your expectations on your stay.
Rating

toddfatino, wrote review 03/07/2021

Don’t stay here

Our cars got broken into. The hotel smells like mold and chlorine (which is weird) Staff is very unfriendly and extremely annoyed when asked for basic customer service. Like having to have my room key... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Very sorry that our Team did not meet your expectations. Please consider giving us another chance.