Best Western Plus The Charles Hotel

1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States
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Best Western Plus The Charles Hotel

Welcome to Best Western Plus The Charles Hotel!

The location of our St. Charles MO hotel makes all the difference because were near the casino, next to the business park, the Bass Pro Shop is next door and were right off of I-70.

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus The Charles Hotel

Traveller Overview:
4.0 Rating: 787 reviews
Excellent 47%
Very Good 31%
Average 11%
Poor 6%
Terrible 3%
Rating

JasonB1215, wrote review 30/06/2020

Great stay for a great price

My family and I stayed here for two nights and were very pleased with the experience. The room was larger than a typical room of this type at other hotels which was great for a multi-day, family sta... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear JasonB1215 - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay and we do apologize about the small issues. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

Chester_tus, wrote review 18/06/2020

Old Rundown Dirty Hotel

This was obviously a different hotel not too long ago and was bought and made into what it is today. While there were some renovations done to the hotel, they fall short of making it up to date or nic... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear Chester_tus - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager
Rating

M525, wrote review 09/04/2020

Last minute

We’ve stayed at this hotel 7 times since Oct last year. Last minute stay since we had to work till 4 am and live 2 hours away. Very comfortable beds. Great pillows. Good shower pressure. Some Small is... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear M525 - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay and we do apologize about the small issues. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

299jacquesr, wrote review 24/03/2020

jakrrob

Excellent stay. due to corona virus the staff had to make special arrangements for breakfast. They prepared complete take out bag to be eaten in our room. It was safe,btasty and safe. We will defenite... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear 299jacquesr - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

tommy2bubba, wrote review 17/03/2020

Rude night auditor ruined our stay

We stay at this property all the time and it's always been great. Sue G in the breakfast area is awesome. The night auditor on the other hand is extremely rude. Unfortunatley I will find another place... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear tommy2bubba - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager