Best Western Plus The Charles Hotel

1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States
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Best Western Plus The Charles Hotel

Welcome to Best Western Plus The Charles Hotel!

The location of our St. Charles MO hotel makes all the difference because were near the casino, next to the business park, the Bass Pro Shop is next door and were right off of I-70.

Wi
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus The Charles Hotel

Traveller Overview:
4.0 Rating: 784 reviews
Excellent 47%
Very Good 31%
Average 11%
Poor 6%
Terrible 3%
Rating

299jacquesr, wrote review 24/03/2020

jakrrob

Excellent stay. due to corona virus the staff had to make special arrangements for breakfast. They prepared complete take out bag to be eaten in our room. It was safe,btasty and safe. We will defenite... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear 299jacquesr - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

tommy2bubba, wrote review 17/03/2020

Rude night auditor ruined our stay

We stay at this property all the time and it's always been great. Sue G in the breakfast area is awesome. The night auditor on the other hand is extremely rude. Unfortunatley I will find another place... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear tommy2bubba - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager
Rating

larrydE7966LW, wrote review 27/02/2020

ST CHARLES BW+ Stay

Excellent quality and service at a reasonable cost. Friendly staff and clean room. Location is close to both business and tourist activity. The on-site manager is visible and personally follows up wit... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear larrydE7966LW - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

Tabatha C, wrote review 27/02/2020

Friendly Staff doing the best they can

Overall the stay met our needs, but we did have to wait 20 minutes for a room that delayed our dinner plans. And we found items from the previous customers under the bed. How can you not have rooms r... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear Tabatha C - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. We do apologize about the cleanliness and the time it took to check-in into room. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

michaelpryor, wrote review 18/02/2020

Great location.

Very convenient location to interstate, St Charles. Looks to be older property but was well maintained; clean rooms. Breakfast area was pretty full but food was replenished quickly and was of good q... more

Owner Response
BWCharles, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear michaelpryor - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager