Needs serious updating and cleaning
We stayed here back in 2015 and were very satisfied with our stay. This time around was another story. We were in town for our son’s wedding and required 3 rooms. The first thing I noticed when I got ... more
We stayed here back in 2015 and were very satisfied with our stay. This time around was another story. We were in town for our son’s wedding and required 3 rooms. The first thing I noticed when I got out of the car were numerous empty alcohol bottles in the bushes along with other trash. When I entered the hotel, it appeared as though that entrance was the designated smoking area, as there 6-8 people sitting on the concrete benches smoking within 6ft of the door.
When I entered the lobby it struck me that it was exactly the same as it was 5 years ago, right down the same furniture same area rug - in exactly the same position. The area was in no way inviting as area to sit and relax. As I was waiting to check in, I observed that the hotel is now apparently also housing long term construction and work crews along with traveling guests. The “business center” is cramped and impossible to safely distance from someone else using it. Management appears to have no requirement regarding number of persons allowed or the use of masks in the business center.
When I checked in the girl behind the counter was very pleasant but never acknowledged my rewards membership or status level. When I inquired about breakfast amenities I was told there was no hot breakfast due to Covid. That’s understandable, but should be mentioned when make a reservation. The clerk told me there would “grab and go” bags on a table in the lobby beginning at 7:00 am. Those bags as it turned out had an Otis Spunkmeyer muffin, a granola bar and fruit cup in them.
When we got to our suite it was obvious this was 2 rooms turned in to one, with not the greatest craftsmanship. The carpets were stained and there was real lack of furniture for a large space used as the living room. The television was small (30”) sitting on a dresser. The microwave was small and barely functional, half of the buttons did not work. The refrigerator was decent size for a hotel room, but there was water standing in the bottom under the drawer.
The decor was definitely needing an update. Again things were functional, just not up to date. Most places I’ve stayed for last 2-3 years have USB outlets and the ability charge/use multiple devices on the desk without the use of the item’s charging block. The entire suite was in need of a good dusting. All of the lamp bases had visible dust on them.
The bedroom was large but also lacking furniture. There was plenty of empty floor space to have placed a work table and chairs along with some sort of lounge type chair. The television was also small and the same size as the living room.
We also noticed that the only ice machine and vending in the hotel are on the first floor. Very inconvenient.
The revamping of the room into a suite could have used more thought and planning. While having 2 bathrooms was convenient, they were both very small. A single large bath with a tub and separate shower would have been ideal. A double wood/glass between the rooms instead of what was obviously the standard door used for an adjoining room.
All in all our stay was acceptable, but nothing more and definitely not worth the nightly rate. The entire area has a fair amount of homeless walking around and or sitting in grassy areas. We will probably will not stay here again unless drastic upgrades are made and some amount of security is put in place. less
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear jdp523 - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager