Best Western Plus The Charles Hotel

1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States
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Best Western Plus The Charles Hotel

Welcome to Best Western Plus The Charles Hotel!

The location of our St. Charles MO hotel makes all the difference because were near the casino, next to the business park, the Bass Pro Shop is next door and were right off of I-70.

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States

Reviews of Best Western Plus The Charles Hotel

Traveller Overview:
4.0 Rating: 795 reviews
Excellent 47%
Very Good 31%
Average 11%
Poor 6%
Terrible 3%
Rating

kjismy1, wrote review 20/11/2020

Basic

Was outdated and run down compared to the hotels it is ranked with the employees were friendly didn't really offer anything special checked in was left to figure it out for self pool hours were great ... more

Owner Response
Greeley Rodriguez, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, Greeley Rodriguez Regional Director of Operations
Rating

iconions, wrote review 26/10/2020

Great as Always

This is becoming our "Go To" hotel when we visit the St. Charles / St. Louis area. Great staff and the rooms are excellent. Great water pressure for the showers. We like the fact that it is close t... more

Owner Response
Greeley Rodriguez, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Regional Director of Operations
Rating

bunny4834, wrote review 21/09/2020

Would not stay here again!

The lady at counter for check in was nice. I got the keys and went to check out my room, the smell was awful, very musty like mold. I went back to see about another room and she was very apologetic an... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear bunny4834, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 636-946-6936. Sincerely, James Anderson Hotel Manager Best Western Plus The Charles Hotel
Rating

16TonyL, wrote review 14/08/2020

Terrible experience

Have to run a gauntlet of smokers to enter or exit. Many of the smokers were employees. I am Diamond Select member of the Best Western Frequent Stayers program (the highest level) and not only was tha... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear 16TonyL - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager
Rating

jdp523, wrote review 03/08/2020

Needs serious updating and cleaning

We stayed here back in 2015 and were very satisfied with our stay. This time around was another story. We were in town for our son’s wedding and required 3 rooms. The first thing I noticed when I got ... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear jdp523 - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager