Best Western Plus The Charles Hotel

1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States
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Best Western Plus The Charles Hotel

Welcome to Best Western Plus The Charles Hotel!

The location of our St. Charles MO hotel makes all the difference because were near the casino, next to the business park, the Bass Pro Shop is next door and were right off of I-70.

Wi
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States

Reviews of Best Western Plus The Charles Hotel

Traveller Overview:
4.0 Rating: 792 reviews
Excellent 47%
Very Good 31%
Average 11%
Poor 6%
Terrible 3%
Rating

16TonyL, wrote review 14/08/2020

Terrible experience

Have to run a gauntlet of smokers to enter or exit. Many of the smokers were employees. I am Diamond Select member of the Best Western Frequent Stayers program (the highest level) and not only was tha... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear 16TonyL - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager
Rating

jdp523, wrote review 03/08/2020

Needs serious updating and cleaning

We stayed here back in 2015 and were very satisfied with our stay. This time around was another story. We were in town for our son’s wedding and required 3 rooms. The first thing I noticed when I got ... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear jdp523 - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager
Rating

dianemO3974SP, wrote review 02/08/2020

Highly recommend!

The representative that checked me in was friendly, cheerful, and helpful. She upgraded me to a suite that was spacious and quite pleasant. I stayed two nights and enjoyed my stay very much. I would h... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear dianem03974SP - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay and we do apologize about the small issues. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager
Rating

daryoung, wrote review 02/08/2020

Not a 3-star hotel

For 2.5 star hotel, it would have been acceptable, maybe. Room is cramped and shabby and not very clean (stained or dirty toilet, hair on the bathroom wall). And FRONT DESK EMPLOYEE NOT WEARING A MASK... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear daryoung - Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Thank you again for allowing us to have another chance. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson General Manager
Rating

idel941, wrote review 18/07/2020

Highly recommend this hotel

Top-notch hotel. Nicely decorated, bright cheerful and extremely clean. Several areas to enjoy in lobby area. Seating areas outside. Staff was extremely courteous and wanted to make your stay enjoyabl... more

Owner Response
James Anderson, General Manager at Best Western Plus The Charles Hotel, responded to this review
Dear idel941 - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay and we do apologize about the small issues. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager