Best Western Plus The Charles Hotel

1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States
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Best Western Plus The Charles Hotel

Pool area is closed until further notice, we apologize for the inconvenience.

Welcome to Best Western Plus The Charles Hotel!

The location of our St. Charles MO hotel makes all the difference because were near the casino, next to th
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1425 S 5th Street, Saint Charles, Missouri, 63301-2435, United States

Reviews of Best Western Plus The Charles Hotel

Traveller Overview:
4.0 Rating: 807 reviews
Excellent 47%
Very Good 30%
Average 11%
Poor 6%
Terrible 3%
Rating

swoggerronald, wrote review 04/05/2021

Would have driven elsewhere.

Lobby was gross. Had to switch rooms due to stained and burned matress. Smelled weird. Ev charging system was not functional. Staff was nice. Just needs some more attention here. People loiterin... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Hello and Thank you for your feedback. We are in the process of upgrading our EV Charging system. I have forwarded to the Management team your concerns on the room condition. Once again thank you!
Rating

kmccune727, wrote review 04/05/2021

Not a clean hotel, worth it for single bachelors

Very dirty hotel. The room was one of the dirtiest we’ve ever stayed at. If we didn’t have my husband myself and an infant with all the luggage that comes with her, we would’ve moved rooms. Found tras... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Kmccune, I want to apologize for the condition of the room you stayed in. I have scheduled a one on one with the Front desk Manager as well as the Executive Housekeeper to ensure this does not happen again.
Rating

MajellaMarie, wrote review 27/04/2021

Outdated

I really hate to leave bad reviews but honestly this hotel needs updating, lobby and stairways smelled of smoke. Air conditioner is noisy. Furniture and lamps are old and outdated. Pool was closed bec... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
MarieI I appreciate your honest feedback and assure you this will be addressed. I hope that in the near future you will give us another opportunity to better serve you.
Rating

do8116, wrote review 24/04/2021

DISAPPOINTED

Stayed here on 4/17/21. Read the reviews. Some were negative in reference to housekeeping, we decided to give them a try because expectations can be different and some people expect the world. Well... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
I do apologize, and have met with the Mangers to ensure that this does not continue. We are striving to get our team up to the standards appreciated by our guests and our brand. It has been a work in process. Please give me a call at the property in order to try and correct your concerns. Thank you for your honest feedback, I do appreciate it and we could not get this right without honest feedback.
Rating

easy2lovehim, wrote review 29/03/2021

Pleasant stay for the money

My stay was worth the money. I didn’t need anything fancy just a quiet place to sleep, some sort of breakfast and a hotel that offered a short drive to the conference center. This met those needs. The... more

Owner Response
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
Thank you so much for the great feedback and rating. We truly appreciate guests that take time to leave feedback that we can grow by. Please hurry back.