Stayed here on 4/17/21. Read the reviews. Some were negative in reference to housekeeping, we decided to give them a try because expectations can be different and some people expect the world. Well... more
Stayed here on 4/17/21. Read the reviews. Some were negative in reference to housekeeping, we decided to give them a try because expectations can be different and some people expect the world. Well, I am sad to say they were right. A bit of an odor in the hallway (stale/musty?). Room looked fine and I commented on that to my husband. I said not perfect, but it's ok. WRONG. The first time my husband lifted the toilet seat, it had SOMEONE ELSE'S urine drops on the rim, like maybe they'd cleaned it on top but never even bothered to lift the seat. Decided I'd shower vs a bath; couldn't do it. Then, someone did mop the floors in the hallway by the elevator but there were no cones or anything and I almost slipped and fell. By then, I was glad to be hitting the road again. On the way home, I stayed at a different hotel across the street. Much better. Not sure if I'll try BW Plus again. Left a bad taste. less
Jena Sievers, General Manager at Best Western Plus The Charles Hotel, responded to this review
I do apologize, and have met with the Mangers to ensure that this does not continue. We are striving to get our team up to the standards appreciated by our guests and our brand. It has been a work in process. Please give me a call at the property in order to try and correct your concerns. Thank you for your honest feedback, I do appreciate it and we could not get this right without honest feedback.