Best Western Plus The Arden Park Hotel

552 Ontario Street, Stratford, Ontario, N5A 3J3, Canada
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Best Western Plus The Arden Park Hotel

Best Western Plus The Arden Park Hotel, is located steps from the Festival Theatre. Offering first-class accommodations in Stratford, this award-winning hotel is also pet-friendly.

Experience our extensive range of services including our co
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus The Arden Park Hotel

Traveller Overview:
4.5 Rating: 930 reviews
Excellent 51%
Very Good 34%
Average 7%
Poor 3%
Terrible 2%
Rating

Angie C, wrote review 20/01/2020

Great Hotel in Stratford with Tesla Chargers!

Loved this hotel. King deluxe room was huge! Super clean. Great food in restaurant. Loved the location. Will only stay at hotels with electric car charging. This place has two Tesla chargers. ICE ca... more

Rating

KHK1964, wrote review 12/01/2020

Never Again!

Nice property with a decent room and F&B. The front desk staff is absolutely obnoxious, unhelpful and uncaring. Unfortunately, I had to deal with the same “snippy” agent upon check-in and check-out.... more

Owner Response
Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear KHK1964; I'm very sorry to hear of your disappointing experience during your recent stay. In looking further into your comments and understanding the situation at hand was both confusing and frustrating for you, I feel there was some misunderstanding. Having thought you booked directly through our hotel for your reservation and learning that it was actually booked through a 3rd party company (on line), limits the way in which we can accommodate requests, such as changing number of nights, printing detailed receipts, etc. Unfortunately when booking through a 3rd party company, they have control of the details of your reservation, to which we are unable to access and/or change. I do apologize if you felt the answers you were receiving from my front desk agent to be unhelpful and/or rude, as I know that was not her intention. We encourage our guests to book directly through our hotel for reservations to avoid such disappointment, as we can easily assist you with any changes that you might require. Please accept my sincere apologies for any upset caused during your recent stay. I do hope you will consider staying with us again. If so, please reach out to me personally as I would like an opportunity to win back your loyalty. Yours in Hospitality, Andrea Hayter General Manager
Rating

AlisonKincardine, wrote review 29/12/2019

Best Western was really the Best!

We stayed at this hotel on December 26th, 2019 and had a great experience. It is a beautifully built hotel from the lobby to the pool, restaurant and guest rooms. The food in the restaurant is excel... more

Owner Response
Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear AlisonKincardine; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, and thank you for taking the time to share your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager
Rating

530ronj, wrote review 16/12/2019

Stratford Best Western Stay

Great room and staff were very friendly and helpful. Location was easy to find. Room was very clean and well laid out. Everything functioned well and we did not have a single problem. Bed was very com... more

Owner Response
Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 530ronj: Thank you for your review of Best Western Plus The Arden Park Hotel. I am so glad to hear you enjoyed your stay and had a comfortable night's sleep! Thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager
Rating

sforough9, wrote review 13/12/2019

Great hotel

Best Western Plus The Arden Park hotel, is a great location for conferences, business meetings and any event you might have. Their staff will go above and beyond the normal customer service. Thank you... more

Owner Response
Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear sforough9; Thank you for your wonderful review of Best Western Plus The Arden Park Hotel! I appreciate you taking the time to share your experience and recommend our property! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager