11/09/2019 bethannmahan, Dallas, Texas
Fantastic stay at this BW. Easy drive from the airport. Plenty of parking. Very clean interior and exterior. The rooms are very big, clean and comfortable; no noise. Also a plus, was all the plugs! So... more
Fantastic stay at this BW. Easy drive from the airport. Plenty of parking. Very clean interior and exterior. The rooms are very big, clean and comfortable; no noise. Also a plus, was all the plugs! So easy to plug in multiple items for work use at the desk. Breakfast was nice and hot — waffles, eggs, hashbrowns, sausage, biscuits and gravy. My only complaint is that you typically, as a rewards member, get some type of welcome gift.. chips and a drink.. free room upgrade. This was the first BW that didn’t acknowledge it. Always just a nice little perk for loyal customers. Overall, great stay! less
Chris K, General Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Good Morning Bethann,
It was so good to hear back from you. We love to hear how our guests felt about their stay with us. We are always looking to grow and improve, so feedback is our strongest ally in this conquest. We were absolutely thrilled to learn about the great stay you recently has with us. It is amazing to hear that we are on the right track.
I do however, apologize that Nathan did not acknowledge you as the loyal member you are. Let me reassure you that is not the norm here and we have since refreshed all of our agents on the importance of taking care of our loyal members. Your feedback allowed us to open up the topic and give our newer agents some helpful hints, so thank you for keeping us accountable. It is how we improve. Thanks again for your time and attention regarding this matter. We hope to see you the next time your travels bring you through our lovely city. Until then safe travels.