Online booking BEWARE
I booked a reservation for this hotel online, assuming I was booking directly with Best Western Plus Tech Medical Center. When we arrived, after a long day of traveling, we checked in, and I noticed ... more
I booked a reservation for this hotel online, assuming I was booking directly with Best Western Plus Tech Medical Center. When we arrived, after a long day of traveling, we checked in, and I noticed (in small print, and in which I had to open a separate link to view the details) a surcharge for an extra $56.42. I asked about it, and was told it was just for taxes, etc., and I assumed it was a refundable surcharge that we have experienced at other locations. Upon checking out the surcharged remained, and when I asked about it I was told that I had made this reservation through a travel agency, and there was nothing that could be done! Another guest checking out after me had the same problem. I assume Best Western Plus has outsourced their reservations to one or more booking companies. The online site for this Best Western Plus did not indicate anywhere that it was a separate booking company - in fact I find it very misleading, and could almost be perceived as fraudulent!!!!! So, I paid over $50 to GETAROOM.com. I will never stay at another Best Western Plus, whom I feel is equally responsible. less
Chris K, General Manager at Best Western Plus Tech Medical Center Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I apologize for the confusion for the rates from booking through a third party. I understand how frustrating this can be. For your concerns on the high rates, I looked into your folio to ensure you were not overcharged on your folio and there was no extra charges posted other than just the room rates and taxes. However, these rates are confidential since they are from an online travel agency and not from the property itself.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for choosing to stay with us. I wish you safe travels!