Expected More and received way less
18/06/2019 Nessalu17, Tullahoma, Tennessee
Exterior was pretty clean. Had a room with a jacuzzi. Had to clean the tub, the bed had someone else’s hair on the sheets. Toilet seat was broken, closet door was off track. When brought to the attent... more
Exterior was pretty clean. Had a room with a jacuzzi. Had to clean the tub, the bed had someone else’s hair on the sheets. Toilet seat was broken, closet door was off track. When brought to the attention of management the response was, “Oh yeah. That’s been like that.” We were not expecting adjoining rooms, especially when we asked for a jacuzzi tub. We could hear our neighbor’s conversations on the other side of the door with our tv on. Overall, not a bad place to stay but will definitely look for an upgrade if I’m ever back in the area. less
Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
We sincerely apologize for any and all inconveniences that occurred at our property and want you to know that incidents like this don't happen here at our property often and apologize for this terrible experience. I will personally look into this incident, I appreciate you bringing this to our attention. I hope you reconsider staying with us on your next visit to the Lubbock area, so we can show you just how great of an experience we can offer. If you need anything at all, please don't hesitate to contact me directly as i would be happy to help. Again, we apologize and thank you for your helpful input.
Best Western Plus Tech Medical Center Inn Hotel & Suites