Here on business but can't work
16/10/2019 Kelly H, Yeovil, United Kingdom
It's such a shame to say, after coming here on business several times, this will have to be my last time. The Internet is always very poor and unreliable but this time it hasn't worked AT ALL. If I ca... more
It's such a shame to say, after coming here on business several times, this will have to be my last time. The Internet is always very poor and unreliable but this time it hasn't worked AT ALL. If I can't work it's not just inconvenient, it's detrimental to my work load and actually creates a big problem. It's annoying because I really like it here. The staff are obliging and I enjoy the gym, pool and food. The rooms are clean and comfortable and the location is great with a nearby cinema and eateries (which is another reason for my reluctance to stop staying). so if you're not here in business then it's great! It would have more stars if it wasn't causing me problems. less
Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Hi Kelly H
I think we were discussing your issues this morning at our briefing. We have a 24hr hotline to our internet maintainer for our guests to use sometimes it can be the settings on your device.
we have check the up and down load speed on your corridor and these are performing above the standard set. The system was also rebooted last night following your call to reception.
I've asked reception to contact you and they will call the company we use so you can speak to them directly.
Kelly H we like you staying with us so hopefully we can get this all sorted out