Room ok but very dusty. Kept losing hot water in bathroom. Had to use shower hose to fill up basin for wash in the morning. Very noisy room on road side and floor 1. Housekeeping trundling along corri... more
Room ok but very dusty. Kept losing hot water in bathroom. Had to use shower hose to fill up basin for wash in the morning. Very noisy room on road side and floor 1. Housekeeping trundling along corridor in the morning. Check out not til 11, why so early in corridor? Attended awards evening function, food very hot and excellent service. Bar service in main bar during afternoon very poor, waited 10 minutes for someone to serve us even though there was no one else waiting and there were staff on duty making themselves busy doing other things. Price of drinks horrendous at the bar. less
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review
Many thanks for your review I'm sorry you were disappointed. Ill look into the water issue - it would be great if you could let me know which room you were in?
Checkout is 11am we do get guests checking out before then so housekeeping are on hand to service those rooms.
so pleased you found the function excellent.
You took us a little by surprise during the day we hadn't expected everyone to arrive so early you were earlier than the year before - we have made a note of this for next year.
Re the drinks prices we are competitive with other hotels in the area and did have some drinks promotions available.
Thanks again for the review