Started well but deteriorated.
Myself and my wife visited this hotel on 16/09 to 18/09. We used a Groupon voucher and got quite a good deal. Two nights B & B with dinner on the first night and a glass of Prosecco each, at a cost of around £100 in total.
When we arrived we were checked in very quickly and went up to our room. The room was quite large with a huge bed and a bathroom that, although slightly dated, did the job. loads of hot water and a power shower which was really good. The shower head couldn't be adjusted easily and water was coming from everywhere except where it should.
We went down to dine and we both decided on the carvery which was great, the food, including poached salmon, was beautifully cooked and the veg was brilliant. The staff were plentiful, efficient, professional and attentive.
We had such a lovely meal that we decided to return the next evening instead of going into town.
My wife decided on fish and chips and I decided on the carver again as I fancied the cod loin.
When my wife's meal arrived there were two pieces of fish which looked like a pair of dark brown shoes on a plate the batter was so overcooked, the mushy peas had a crust on them and the chips looked anaemic and dry. After a couple of mouthfuls we sent her meal back - why was it ever served in the first placed - and we were then told that this dish had been removed from the menu and that my wife could dine from the carvery menu for free which I thought was a nice touch.
We both headed for the cod loin in a tomato sauce which sounded really nice.
I noticed that the sauce was really dried out on top of the fish and there wasn't any sauce in the container as the heated lights had dried that out too.
I really wanted the fish so I persevered and got a piece each for us. We went to the veg and saw that the carrots were almost mash as they had been so over cooked, the broccoli was disgusting, the peas looked as if they had been out for ages and the cauliflower cheese looked curdled and very unpleasant.
WE had a little bit of our meal but, sadly, it was so dry and overcooked that we had to send it back. We were offered a free drink but I declined. It was a nice gesture but all we wanted was a nice evening out.
We had a dessert and then went to pay the bill. We were told there would be no charge, again, a nice gesture but we went without our dinner and suffered an evening without any decent food which ruined it for us.
We had only commented earlier that day about the hotel being well run and professional but last night was not at all nice.
Someone is charged with the job of cooking our food and to resourcing the hot food counter so that the food can be monitored and kept nice. for the guests and the hotel failed in all areas as far as I am concerned.
I'm not sure that we would go back now but perhaps you should go and make your own mind up.
There was a wedding on yesterday so, I daresay, the best chefs were used on that and the rest of us just had to lump it.
The hotel is very noisy when there are functions on so, if you retire before midnight, take some earplugs! less