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Best Western Plus Stoke-on-Trent Moat House Hotel.

Stay with us at the four-star Best Western Plus Stoke-on-Trent Moat House where you are assured of a comfortable stay and great service. Stoke-on-Trent is European City of Sport in 2016, a year in which we also celebrate our 25th birthday. The hotel has historic links to the city's heritage - Etruria Hall, our meetings and events centre - was built in 1769 as the home of Josiah Wedgwood, the "Father of English Potters."

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Etruria Hall
Festival Way
For enquiries or to make a reservation please call 0844 387 6245*


The restaurant is closed on Sunday evenings, bar meals are available. Accessible rooms do not have wet rooms, but bathrooms do have grab rails 2016 dinner inclusive rates offer a £23 per person à la carte allowance
Bars, Free WIFI, Golf Nearby, Gym, Indoor Pool, Restaurants, Sauna, Twenty Four Hour Service, Lift to some floors, Spa Pool/Jacuzzi
Free internet available throughout the hotel
There is free parking available onsite.
Pets: No Pets accepted Guide and hearing dogs only
Check-in & Check-out
15:00 | 11:00
  • Low rate guarantee
  • Free WIFI
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Rooms & Rates


Dining and Bars


The Restaurant

Our restaurant has a friendly and relaxed atmosphere. It has a wonderful a la carte menu that's full of British flavour.

Please note: the restaurant is closed on Sunday evenings, however bar meals are available.

Opening hours

Breakfast: 07:00 - 10:30
Dinner: 18:30 - 21:30
Weekend times may vary

The Bar and Lounge

Adjacent to our restaurant and open to the public, our bar serves classic pub food. Perfect for those lunchtime or evening catch-ups with friends!

Opening hours

Weekend times may vary


Trentham Gold Club

Course information

Course Type: 18
Location: Off Site
Holes: 18
Par: 72
Distance: 6600 Yards
No handicap required


3 miles away in Trentham


Pro shop golf facilities


9 holes Yes
18 holes £65.00
Trolley hire £3.00
Buggy hire £25.00
Tuition £30.00

Spa & Leisure

With a calming beauty room, a sunbed and a range of treatments to relax your mind, body and soul, we'll have you feeling fantastic in a matter of minutes.


Spa Facilities

With a calming beauty room, a sunbed and a range of treatments to relax your mind, body and soul, we'll have you feeling fantastic in a matter of minutes.

No. of treatment rooms: 3
Minimum guests (per booking): 12
Maximum guests (per booking): 0

opening times - call the hotel direct

Opening times

Monday: 10:00- 21:00
Tuesday: 10:00- 17:00
Wednesday: 10:00- 21:00
Thursday: 10:00- 21:00
Friday: 10:00- 20:00
Saturday: 10:00- 20:00
Sunday: 10:00- 20:00

Leisure Facilities

  • Gym

  • Swimming Pool

  • Spa

  • Sauna & steam room

  • Beauty rooms

Gym and Swimming Pool Leisure Facilities

We're fortunate to have an experienced and friendly team to help motivate you here at the Best Western Plus Stoke-on-Trent Moat House Hotel. They'll make sure you get the most out of our cardio weights, fitness classes and swimming pool, as well as getting the best out of yourself.



We offer a range of treatments to make your me time more memorable. From head to toe, we'll take care of you in style:

Type Treatment Time (mins) price (from)
Health & Beauty Acrylic Nails 90 £32.00
Body Wrap 75 £30.00
Bronzing Treatment 15 £20.00
Facial 60 £40.00
Manicure 45 £28.00
Mens Treatments 60 £40.00
Pedicure 45 £22.00
Waxing 60 £28.00
Massage 1 Hour Full Massage 60 £40.00
30 minute Full Massage 30 £25.00
Back, Neck Shoulder Massage 30 £25.00
Head Massage 30 £25.00
Sports Massage 30 £28.00
Swedish Massage 60 £40.00
Mind & Body Fitness Classes 0 £4.00
Reflexology 60 £40.00


However big you want your big day to be, we'll cater for your every need. From guest lists of 30 to celebrations of 400 people, we'll make sure each and every one of your friends and family enjoys a wonderful day.


Wedding service and reception venue

Let us entertain you! From discos to live bands, there's plenty of room for a big show at the Best Western Plus Stoke-on-Trent Moat House Hotel.


We're very flexible here in Stoke-on-Trent, which means we can serve anything from hearty home cooked favourites to more specialist fine dining.


Registry office:
Stoke on Trent County Council
Town Hall, PO Box 2452, Albion Street, Hanley, ST1
01782 235260

Set in its own landscaped gardens and adjoined to Etruria Hall, a grade II listed 18th century building that retains its orig

For any enquiries please call Stephanie Seymour on 01782 609988

Location and Attractions

Getting there.

Sat nav users: type ST1 5BQ

Send to Tom Tom

Nearest motorway: M6, J15 or 16, 8.00 miles
Nearest train station: Stoke on Trent, 2.00 miles
Nearest airport: Manchester, 37.00 miles
Free parking on site (350 spaces)
On site disabled parking (6 spaces)

Etruria Hall
Festival Way

What's nearby?


  • Britannia Stadium (3 miles)

  • Northwood Stadium (4 miles)

  • Fenton Manor (3 miles)

Cities & Attractions

  • Trentham Gardens (3 miles)

  • Alton Towers (16 miles)

  • World of Wedgwood (9 miles)

  • Peak District (20 miles)

  • Gladstone Pottery Museum (7 miles)


  • Hanley Town centre (2 miles)

Meetings, Conferences and Events


Our hotel is the leading conference hotel in the city. The historic Etruria Hall is a Grade II listed building which has been tastefully transformed into a self-contained meeting centre, housing 8 suites that cater for all kinds of occasions!

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Maypole 250 160 100 125 150
Elizabethan 250 160 100 125 150
Bentley 100 50 40 30 60
Brindley 45 25 26 20 30
Earl of Granville 100 50 40 30 60
Wells 100 50 40 30 60
Prince of Wales 25 20 10 20 0
Adams 0 0 0 10 10
Executive Training 48 25 0 32 0
Stubbs 10 0 0 10 0
Ballroom 650 350 0 0 400
Have an enquiry?
Contact events on 0845 620 0506


  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 1142 traveller reviews
Rating: 5 488
Rating: 4 379
Rating: 3 171
Rating: 2 59
Rating: 1 45

Classic - general manager needs to be a secret customer & would really benefit from the experience

26/05/2016 Rick J, Winchester, United Kingdom

I stay @ loads of places weekly & never normally put finger tip to key board but..... Arrived @ reception, lovely lady BUT had to wait literally 20 mins to check in, last thing you need when your kna... more


Fabulous customer service and staff

25/05/2016 clairetague24, Hertfordshire, United Kingdom

We stayed here at the end if April 2016 during a visit to Alton towers water park for our 5 year olds birthday. When we checked in after a long day at the water park with our 5year old and 6month old,... more


Simply very good

25/05/2016 geoff89715, Horsham, United Kingdom

I stayed for one night on business in May 2016. Excellent hotel and useful location for many family activities nearby including dry ski slope and Waterworld. Nice room, good service. Nice quiet road s... more


Don't go!

23/05/2016 Ryan C, Aberdeen, United Kingdom

Very dated, very grubby and the staff (esp at night) are very miserable. I have no idea how this place gets 4 star. Breakfast staff were great, very attentive but I moved back to Holiday Inn Express -... more

Owner Response
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review
Oh Ryan What an awful review, I'm really sorry you feel this way. Unfortunately as your review gives me very little information on areas or examples of what was specifically wrong I cant investigate so would it be possible to email me with a little more information? Info on when you stayed which room were there any specific examples re the miserable staff? On a more positive note I'm glad you found the breakfast team to be very attentive. Look forward to hearing from you Clare

Average Stay

21/05/2016 Ophion, Dartmoor

Room was fairly spacious but could hear the road unfortunately. Fine for business use with great lunches. I wouldnt stay here for leisure purposes though. The pool is small but the gym is fairly well ... more

Owner Response
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review
Hi Many thanks for the review I'm sorry you found us to be average... Leisure wise we have some great facilities and offers. The leisure Club suits family use, we are 35minutes from Alton towers, within walking distance we have the ski Centre, Ten pin bowling alley and cinema. Children under 12 eat free with Mom and Dad. So please don't right us off as a leisure destination. Look forward to welcoming you back soon Clare