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Best Western Plus Stoke-on-Trent City Centre Moat House

Stay with us at the four-star Best Western Plus Stoke-on-Trent Moat House where you are assured of a comfortable stay and great service. Stoke-on-Trent is European City of Sport in 2016, a year in which we also celebrate our 25th birthday. The hotel has historic links to the city's heritage - Etruria Hall, our meetings and events centre - was built in 1769 as the home of Josiah Wedgwood, the "Father of English Potters."

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Etruria Hall
Festival Way

For enquiries or to make a reservation please call 0844 387 6560*


Accessible rooms do not have wet rooms, but bathrooms do have grab rails Parking complimentary: guests must enter vehicle registration into terminal at reception for duration of stay. Failure to do so may result in parking fine. Please note there may be slight noise disturbance if a function is taking place in the hotel.
Bars, Free WIFI, Golf Nearby, Gym, Indoor Pool, Restaurants, Sauna, Twenty Four Hour Service, Lift to some floors, Spa Pool/Jacuzzi
Free internet available throughout the hotel
There is free parking available onsite.
Pets: No Pets accepted Guide and hearing dogs only
Check-in & Check-out
15:00 | 11:00
  • Low rate guarantee
  • Free WIFI
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Rooms & Rates


Dining and Bars


The Restaurant

Our restaurant has a friendly and relaxed atmosphere. It has a wonderful a la carte menu that's full of British flavour.

Please note: the restaurant is closed on Sunday evenings, however bar meals are available.

Please note: the restaurant will be closed on Friday & Saturday nights throughout December 2016 for Christmas parties taking place in the hotel. The restaurant will also be closed on the 25th, 26th, 27th & 31st December 2016.

Opening hours

Breakfast: 06:30 - 09:30
Dinner: 18:30 - 21:00
Weekend times may vary

The Bar and Lounge

Adjacent to our restaurant and open to the public, our bar serves classic pub food. Perfect for those lunchtime or evening catch-ups with friends!

Opening hours

Weekend times may vary


Trentham Gold Club

Course information

Course Type: 18
Location: Off Site
Holes: 18
Par: 72
Distance: 6600 Yards
No handicap required


3 miles away in Trentham


Pro shop golf facilities


9 holes Yes
18 holes £65.00
Trolley hire £3.00
Buggy hire £25.00
Tuition £30.00

Spa & Leisure

With a calming beauty room, a sunbed and a range of treatments to relax your mind, body and soul, we'll have you feeling fantastic in a matter of minutes.


Spa Facilities

With a calming beauty room, a sunbed and a range of treatments to relax your mind, body and soul, we'll have you feeling fantastic in a matter of minutes.

No. of treatment rooms: 3
Minimum guests (per booking): 12
Maximum guests (per booking): 0

opening times - call the hotel direct

Opening times

Monday: 10:00- 21:00
Tuesday: 10:00- 17:00
Wednesday: 10:00- 21:00
Thursday: 10:00- 21:00
Friday: 10:00- 20:00
Saturday: 10:00- 20:00
Sunday: 10:00- 20:00

Leisure Facilities

  • Gym

  • Swimming Pool

  • Spa

  • Sauna & steam room

  • Beauty rooms

Gym and Swimming Pool Leisure Facilities

We're fortunate to have an experienced and friendly team to help motivate you here at the Best Western Plus Stoke-on-Trent Moat House Hotel. They'll make sure you get the most out of our cardio weights, fitness classes and swimming pool, as well as getting the best out of yourself.



We offer a range of treatments to make your me time more memorable. From head to toe, we'll take care of you in style:

Type Treatment Time (mins) price (from)
Health & Beauty Acrylic Nails 90 £32.00
Body Wrap 75 £30.00
Bronzing Treatment 15 £20.00
Facial 60 £40.00
Manicure 45 £28.00
Mens Treatments 60 £40.00
Pedicure 45 £22.00
Waxing 60 £28.00
Massage 1 Hour Full Massage 60 £40.00
30 minute Full Massage 30 £25.00
Back, Neck Shoulder Massage 30 £25.00
Head Massage 30 £25.00
Sports Massage 30 £28.00
Swedish Massage 60 £40.00
Mind & Body Fitness Classes 0 £4.00
Reflexology 60 £40.00


However big you want your big day to be, we'll cater for your every need. From guest lists of 30 to celebrations of 400 people, we'll make sure each and every one of your friends and family enjoys a wonderful day.


Wedding service and reception venue

Let us entertain you! From discos to live bands, there's plenty of room for a big show at the Best Western Plus Stoke-on-Trent Moat House Hotel.


We're very flexible here in Stoke-on-Trent, which means we can serve anything from hearty home cooked favourites to more specialist fine dining.


Registry office:
Stoke on Trent County Council
Town Hall, PO Box 2452, Albion Street, Hanley, ST1
01782 235260

Set in its own landscaped gardens and adjoined to Etruria Hall, a grade II listed 18th century building that retains its orig

For any enquiries please call Stephanie Seymour on 01782 609988

Location and Attractions

Getting there.

Sat nav users: type ST1 5BQ

Send to Tom Tom

Nearest motorway: M6, J15 or 16, 8.00 miles
Nearest train station: Stoke on Trent, 2.00 miles
Nearest airport: Manchester, 37.00 miles
Free parking on site (350 spaces)
On site disabled parking (6 spaces)

Etruria Hall
Festival Way

What's nearby?


  • Britannia Stadium (3 miles)

  • Northwood Stadium (4 miles)

  • Fenton Manor (3 miles)

Cities & Attractions

  • Trentham Gardens (3 miles)

  • Alton Towers (16 miles)

  • World of Wedgwood (9 miles)

  • Peak District (20 miles)

  • Gladstone Pottery Museum (7 miles)


  • Hanley Town centre (2 miles)

Meetings, Conferences and Events


Our hotel is the leading conference hotel in the city. The historic Etruria Hall is a Grade II listed building which has been tastefully transformed into a self-contained meeting centre, housing 8 suites that cater for all kinds of occasions!

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Maypole 250 160 100 125 150
Elizabethan 250 160 100 125 150
Bentley 100 50 40 30 60
Brindley 45 25 26 20 30
Earl of Granville 100 50 40 30 60
Wells 100 50 40 30 60
Prince of Wales 25 20 10 20 0
Adams 0 0 0 10 10
Executive Training 48 25 0 32 0
Stubbs 10 0 0 10 0
Ballroom 650 350 0 0 400
Have an enquiry?
Contact events on 0845 620 0506


  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 1309 traveller reviews
Rating: 5 544
Rating: 4 436
Rating: 3 203
Rating: 2 68
Rating: 1 58

Lovely place

08/12/2016 Andrew B,

I had a meeting there and it has easy access good location, the car park is expensive but had plenty of spaces Really really nice place and very helpful staff which is great but the food was very dis... more


Christmas Party

06/12/2016 magswils1, Stoke-on-Trent, United Kingdom

We had our works christmas party at the Moat House on Saturday. When we arrived we were greeted by a lovely lady called Claire who was really friendly and helpful, she showed us how to register our c... more

Owner Response
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review
Hi Magswils1 Many thanks for the great review will take all your comments on board especially the slow bar service and unhappy looking team! Hopefully we'll see you soon. Merry Christmas Clare

worst christmas meal ever

05/12/2016 jago4431, Stoke-on-Trent, United Kingdom

booked into this hotel for my works Christmas meal, rooms are good, spacious, clean and considering it was a very cold night, plenty warm enough. That's the good points done with. The so called Ch... more

Owner Response
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review
Hi Jago4431 Many thanks for your review I'm really pleased that you found the rooms spacious, clean and warm. I'm sorry that your party night meal didn't wow you! I'm just wondering did you say anything to any of the team on the night? That way we could have tried to turn your experience round? warmed up your soup, offered you extra vegetables....... I will discuss your feedback with the team so thank you for letting us know. Wishing you a very Merry Christmas and a happy and healthy New Year Clare

Xmas Party Night

03/12/2016 PantherSouthGlos, South Glos

Great night at the Xmas Disco Inferno Party night! Super service from all staff....Jan and Debbie on Reception were lovely. Room and breakfast very good too and excellent value for money. Highly re... more



02/12/2016 Sue T, Swansea County, United Kingdom

Very nice & Quiet hotel. Breakfast was very good with plenty of choice. Plenty of parking spaces were available. Friendly & attentive staff. Good location for all amenities. Close to stoke shopping ce... more