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Best Western Plus Stoke on Trent Moat House

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Close to everything and close to perfection.

Stay with us at the four-star Best Western Stoke-on-Trent Moat House Hotel, where you are assured of a comfortable visit and great service. Stoke-on-Trent is European City of Sport in 2016 and also a year in which we celebrate our 25th birthday. The hotel has historic links to the city's heritage. Etruria Hall - now our dedicated 8-room meetings and events centre and a popular Staffordshire wedding venue - was built in 1769 as the home of Josiah Wedgwood, the 'Father of English Potters'.

This fabulous Stoke-on-Trent hotel is a great place to stay for families and couples alike. Just a short walk from the hotel, youll find Stoke Ski Centre, Waterworld indoor aqua park and a ten-pin Bowling Alley. The city's business district is close to the hotel, whilst Hanley's shops, theatres, museums and cinemas are on our doorstep.

A little further afield, you can relax in award-winning gardens including Trentham Gardens, Biddulph Grange and The Dorothy Clive Garden. And this Stoke-on-Trent hotel is also nicely located for a day out at the Alton Towers theme park.

Our on-site leisure facilities include an indoor heated pool, sauna, spa pool and air conditioned gym. The smart surroundings, great location and free Wi-Fi also make the hotel convenient for business meetings.

The Best Western Stoke-on-Trent Moat House Hotel is close to the M6 motorway for easy access to the North West and the Midlands. That's why it makes the perfect base as a place to stay in Stoke-on-Trent.

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Etruria Hall
Festival Way

For enquiries or to make a reservation please call 0844 387 6245*


Accessible rooms do not have wet rooms, but bathrooms do have grab rails Parking complimentary: guests must enter vehicle registration into terminal at reception for duration of stay. Failure to do so may result in parking fine. Please note there may be slight noise disturbance if a function is taking place in the hotel.
Bars, Free WIFI, Golf Nearby, Gym, Indoor Pool, Restaurants, Sauna, Twenty Four Hour Service, Lift to some floors, Spa Pool/Jacuzzi
Free internet available throughout the hotel
There is free parking available onsite.
Pets: No Pets accepted Guide and hearing dogs only
Check-in & Check-out
15:00 | 11:00


Dining and Bars

The Best Western Stoke-on-Trent Moat House Hotel offers friendly and affordable venues for wining and dining.


The Restaurant

Our restaurant has a friendly and relaxed atmosphere that make it a thoroughly pleasant place to dine in. You have a choice of evening dining options when staying with us. The restaurant offers a delicious a la carte menu that's full of British flavour as well as a fantastic Two Dine for £30.00 menu. On top of that, our bar and lounge serves a range of pub-style dishes. You'll feel right at home here.

Please note: the restaurant is closed on Sunday evenings, however bar meals are available.

Opening hours

Breakfast: 06:30 - 09:30
Dinner: 18:30 - 21:00
Weekend times may vary

The Bar and Lounge

The bar is open all day for food and drink. Our lunchtime menu offers a choice of light bites and classic favourites. The bar also serves coffees and a variety of teas throughout the day. Delicious cream teas are served daily, but please book 24 hours in advance to guarantee a table. The bar is also a great place for an aperitif in the evening. Relax and chat to other guests as you enjoy our hospitality.

Opening hours

Weekend times may vary


Trentham Gold Club

Guests at The Best Western Stoke-on-Trent Moat House Hotel can enjoy a superb golfing experience nearby.

Trentham Golf Club's Open Championship qualifying course is one of the finest in the region and offers fantastic facilities too.

Located three miles from the hotel, the 6600 yard, 18-hole course has a par of 72.

Course information

Course Type: 18
Location: Off Site
Holes: 18
Par: 72
Distance: 6600 Yards
No handicap required


3 miles away in Trentham


Pro shop golf facilities


9 holes Yes
18 holes £65.00
Trolley hire £3.00
Buggy hire £25.00
Tuition £30.00

Spa & Leisure

We'll keep you in peak condition at the Best Western Stoke-on-Trent Moat House Hotel.


Spa Facilities

With a calming beauty room, a sunbed and a range of treatments to relax your mind, body and soul, we'll have you feeling fantastic in a matter of minutes. We also offer a range of luxurious beauty treatments to make your 'me time' more memorable. From head to toe, we'll take care of you in style. You'll leave feeling as great as you look.

No. of treatment rooms: 3
Minimum guests (per booking): 12
Maximum guests (per booking): 0

opening times - call the hotel direct

Opening times

Monday: 06:30- 21:00
Tuesday: 06:30- 21:00
Wednesday: 06:30- 21:00
Thursday: 06:30- 21:00
Friday: 06:30- 21:00
Saturday: 08:00- 20:00
Sunday: 08:00- 20:00

Leisure Facilities

  • Gym

  • Swimming Pool

  • Spa

  • Sauna & steam room

  • Beauty rooms

Gym and Swimming Pool Leisure Facilities

We have a heated swimming pool and high-tech gym to keep you fit and toned. We're fortunate to have an experienced and friendly team to help motivate you here at the Best Western Stoke-on-Trent Moat House Hotel. They'll make sure you get the most out of our cardio weights, fitness classes and swimming pool, as well as getting the best out of yourself.
Please note: Hotel leisure club will be closed for private lessons on various dates in Jan, Feb & Mar. Other dates may also apply, please check specific dates before booking.



We offer a range of treatments to make your me time more memorable. From head to toe, we'll take care of you in style:

Type Treatment Time (mins) price (from)
Health & Beauty Acrylic Nails 90 £32.00
Body Wrap 75 £30.00
Bronzing Treatment 15 £20.00
Facial 60 £40.00
Manicure 45 £28.00
Mens Treatments 60 £40.00
Pedicure 45 £22.00
Waxing 60 £28.00
Massage 1 Hour Full Massage 60 £40.00
30 minute Full Massage 30 £25.00
Back, Neck Shoulder Massage 30 £25.00
Head Massage 30 £25.00
Sports Massage 30 £28.00
Swedish Massage 60 £40.00
Mind & Body Fitness Classes 0 £4.00
Reflexology 60 £40.00


The Best Western Stoke-on-Trent Moat House Hotel is one of Staffordshire's premier wedding venues.


Wedding service and reception venue

Set in photogenic grounds next to the imposing 18th century Etruria Hall, the hotel is the perfect Stoke-on Trent wedding venue and we can cater for parties of between 20 and 400. Whether booking a set package or something more bespoke, you are choosing four-star style at affordable prices. Our dedicated wedding planners will ensure your special day goes smoothly and that its everything you always dreamed it would be.

The Bentley suite - Located in Etruria Hall and overlooking the hotel gardens, this will accommodate up to 65 guests.

The Josiah Wedgwood suite (JW's) - This is a unique 'L' shaped suite with a bar and access to the roof terrace will suit up to 65 guests.

The Maypole suite - This forms half of the Ballroom and is perfect for up to 110 guests.

The Ballroom - The largest of the Hotel's function rooms, this can accommodate up to 400 guests.


We're very flexible here in Stoke-on-Trent, which means we can serve anything from hearty home cooked favourites to more specialist fine dining.


A complimentary executive double room is included in all of our wedding packages on a bed and breakfast basis. You can upgrade to one of our spacious suites for an affordable supplementary payment. We are happy to offer a reduced accommodation rate for any of your guests wishing to stay overnight at the hotel. An automatic allocation of rooms is held on your behalf, so that your guests can book their accommodation directly with us.


Registry office:
Stoke on Trent County Council
Town Hall, PO Box 2452, Albion Street, Hanley, ST1
01782 235260

Set in its own landscaped gardens and adjoined to Etruria Hall, a grade II listed 18th century building that retains its orig

For any enquiries please call Stephanie Seymour on 01782 609988

Location and Attractions

Getting there.

Sat nav users: type ST1 5BQ

Send to Tom Tom

Nearest motorway: M6, J15 or 16, 8.00 miles
Nearest train station: Stoke on Trent, 2.00 miles
Nearest airport: Manchester, 37.00 miles
Free parking on site (350 spaces)
On site disabled parking (6 spaces)

Etruria Hall
Festival Way

What's nearby?


  • Britannia Stadium (3 miles)

  • Northwood Stadium (4 miles)

  • Fenton Manor (3 miles)

Cities & Attractions

  • Trentham Gardens (3 miles)

  • Alton Towers (16 miles)

  • World of Wedgwood (9 miles)

  • Peak District (20 miles)

  • Gladstone Pottery Museum (7 miles)


  • Hanley Town centre (2 miles)

Meetings, Conferences and Events


Conveniently close to the M6 corridor, the Best Western Stoke-on-Trent Moat House Hotel is the leading conference hotel in Staffordshire, with a dedicated 8-room meeting and events centre.


Etruria Hall is a listed building which has been tastefully transformed into a self-contained meeting centre with 8 suites. The meeting rooms benefit from natural daylight, free Wi-Fi and air conditioning. The Ballroom is the largest conference suite and can holding up to 650 delegates in theatre-style or 350 in cabaret-style. It can also be divided into two sections - making it ideal for events requiring breakout facilities.


Conference and event organisers choosing to hold a conference at the Best Western Stoke-on-Trent Moat House Hotel will benefit from having a dedicated manager and hotel team to ensure the day runs smoothly. There's also free on-site parking for up to 350 cars and free, unlimited high-speed Wi-Fi. Stay overnight and delegates will enjoy a reduced room rate plus full use of all hotel facilities. You can always rely on us to make your event memorable.

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Maypole 250 160 100 125 150
Elizabethan 250 160 100 125 150
Bentley 100 50 40 30 60
Brindley 45 25 26 20 30
Earl of Granville 100 50 40 30 60
Wells 100 50 40 30 60
Prince of Wales 25 20 10 20 0
Adams 0 0 0 10 10
Executive Training 48 25 0 32 0
Stubbs 10 0 0 10 0
Ballroom 650 350 0 0 400
Have an enquiry?
Contact events on 0845 620 0506


TripAdvisor Traveller Rating: Rating: Based on 1569 traveller reviews
Rating: 5 634
Rating: 4 519
Rating: 3 253
Rating: 2 92
Rating: 1 71

Great location but ...

20/03/2018 montalbano2015, Bromsgrove, United Kingdom

The room was lovely and the décor of the hotel was generally very nice. However, the pool layout, with the changing rooms across an open reception area, was a real disappointment. We ate in the restau... more


Welsh Ladies Choir

20/03/2018 Carol S, Swansea, United Kingdom

What a reception we had this hotel went out of its way to help us 48 ladies, The hotel rooms great views, very clean,breakfast great, They were so accommodating would highly recommend a visit here. a... more


Very disappointing and awful parking

17/03/2018 JanC02, Stoke-on-Trent, United Kingdom

14 of us visited for afternoon tea in January. It was raining and dark when we arrived and we entered through the back of the hotel. Several of us paid for initial parking but then found out we needn'... more

Owner Response
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Oh JanC02 Why haven't you been in touch with us before now, parking for our guests is free all you have to do is input your registration number into one of the terminals on the bar or at reception I am sorry that wasn't made clear. if you let me have your parking charge details I can try and get it cancelled? Re the afternoon tea did anyone say on the day they weren't happy with it just if you do it does give us an opportunity to put it right....... I'm afraid I cant do much about the weather - if I could Id get read of this snow! If I can help at all with the parking charge please let me know info@bwstoke.co.uk thanks Clare

Great stay

15/03/2018 Danny4827, Oxford

Had a great stay here with the family. We stayed in a family room which exited the kids as they had bunk beds. Services was good and the staff were very helpful. The kids enjoyed the pool however be a... more

Owner Response
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Hi Danny4827 Thanks a million for the great review so pleased you all had a great time and that there will be a 'next time' see you soon Clare

Birthday weekend

11/03/2018 Baines66, Mansfield, United Kingdom

We arrived Friday lunch greeted by s lovely lady on reception very helpful & friendly. We parked our car up & looked around the near by retail park. The room was very spacious & a super king bed wa... more

Owner Response
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Hi Baines66 Many thanks for the great review its great to read that in the main you had a good time with us. sorry about the mix up with your sisters room I will look into this. Please do come back and visit us again soon Clare