16/11/2015 Phil C, Newcastle-under-Lyme, United Kingdom
"Best Western" makes you think doesn't it... well don't bother, as t is just another hotel. I have stayed here before years ago before BW took over and it was much better. Time has taken it toll on th... more
"Best Western" makes you think doesn't it... well don't bother, as t is just another hotel. I have stayed here before years ago before BW took over and it was much better. Time has taken it toll on the bathrooms with horrible yellow plastic where there was once pristine white. The bathroom was also freezing for some reason...
The room was, well, aged and bland it needs re-refreshing and a token of color to warm things up.
We were attending a charity function and tried to order two vodka martini's but couldn't as they only had one glass...
We went through a list of other options to drink, but had to keep going as the face of the waiter said it all.... limited choice of spirits... so ended up having white wine...
Oh back to the bed room, the bed, was possibly the next hardest thing to diamonds with the pillow being filled with the rocks dug out of the ground in search of the diamonds.... Awful.
I do have a preference when staying in these sort of places, they tend to offer things like guaranteed sleep and choice of pillows at similar costs, just that this time we were in their function room so I thought I would give it a try...
Next time I will get a taxi... less
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review
Oh Dear Phil C
Firstly many thanks for supporting our Charity Dinner in aid of Cancer research and the UHNMs with your help we raised just shy of 15k!
I'm sorry we didn't exceed expectations! re the spirits what are we missing it would be great if you could give me the heads up.
We having the event again next year - be great if you could support again