I stayed here whilst visiting Waterworld for my brothers birthday.
Very smooth check-in with a lovely guy at reception. Very friendly and accommodating, made us feel welcome. I wish I took his name so he could get the praise he deserves. The hotel also added a card and some chocolate which was a lovely touch and my brother was very pleased.
The only thing that let the hotel down was the guy in the reception for the pool area. He was the complete opposite of the main receptionist. Rude, arrogant and borderline insulting. I felt singled out and was spoken to with no importance at all. We weren't allowed to go to the pool as it had 'reached capacity' and he said he will let us know when we could go in. He let a lot of other people in who had just walked in and not waited at all. My brother was turning 11 and as a young child was excited to use the pool hence we booked this specific hotel. We did get to use the pool in the end and the problem was not with the pool, just the horrible man at the reception.
Overall, 5 stars as the hotel was amazing, just let down by the one man. I hope management look into this and reconsider staffing. less