100% made by the excellent service
30/04/2018 JJ73456, London, United Kingdom
I stayed at the Moat House for a week for work. The hotel itself was broadly what I was expecting in terms of facilities: a perfectly decent hotel for a business trip with what I would have anticipate... more
I stayed at the Moat House for a week for work. The hotel itself was broadly what I was expecting in terms of facilities: a perfectly decent hotel for a business trip with what I would have anticipated in terms of room service/ food/ sport etc.
On that note I saw the criticisms that others have made about having to go through a public area to get to the swimming pool: the area in question is the pool/ gym reception itself, not the hotel reception, so I didn’t think that was a problem. I know that other reviewers have also said the hotel is due a refurb. I wouldn’t be surprised if it were towards to top of the list on that front, but I thought it was fine. The only facilities criticism that I would make was that the WiFi wasn’t entirely reliable. There were 2 networks, and by switching between them and being a bit patient I was able to manage, but I did a lot of work in my room whilst staying so really did notice when the connection dropped.
Overall though, that is a relatively minor point in a hotel that was basically I expected save for one thing: the staff. Most of the people I encountered were in the bar/ restaurant and both they (and everyone else I dealt with) were exceptionally friendly, efficient and overall provided excellent service, right down to giving me fresh milk when I asked for it for tea. If you are staying in a hotel by yourself (as I was) then the service makes all the difference and this couldn’t have been better. I’ll definitely stay at the Moat House next time I’m in Stoke.
On a practical note, the hotel is only about 15 mins walk from the centre, albeit uphill, which was fine for me. There are also various (largely chain) other eating options nearby, together with a couple of Costas and a cinema, so there are evening options without needing to get in the car. less
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Thanks a million for the great review I'm so pleased you had an excellent stay with us and that you would definitely come back.
The team here are excellent
Hopefully we will see you again soon