Very disappointing and awful parking
17/03/2018 JanC02, Stoke-on-Trent, United Kingdom
14 of us visited for afternoon tea in January. It was raining and dark when we arrived and we entered through the back of the hotel. Several of us paid for initial parking but then found out we needn'... more
14 of us visited for afternoon tea in January. It was raining and dark when we arrived and we entered through the back of the hotel. Several of us paid for initial parking but then found out we needn't have but we got parking tickets. I can't comment for the others but I appealed the ticket although I didn't have the receipt as it was a block booking. I appealed the ticket and it was rejected. Further appealed and that too rejected.
The afternoon tea was pretty awful and totally inadequate and very poor value for money.
I won't be returning less
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Why haven't you been in touch with us before now, parking for our guests is free all you have to do is input your registration number into one of the terminals on the bar or at reception I am sorry that wasn't made clear.
if you let me have your parking charge details I can try and get it cancelled? Re the afternoon tea did anyone say on the day they weren't happy with it just if you do it does give us an opportunity to put it right.......
I'm afraid I cant do much about the weather - if I could Id get read of this snow! If I can help at all with the parking charge please let me know firstname.lastname@example.org