Booked this hotel as a stay over for Alton Towers, at a good price for the basic room. We were then encouraged to upgrade to the ‘Crown executive room’ which sounded very good, I kept this from my partner as I was expecting a mass difference from the standard room and it would be a nice surprise. We were told we would receive chocolates, extra toiletries, dressing gowns/bath robes, and extra water. On arrival to the room I was hugely disappointed to see it looked exactly the same as the basic room we originally booked for a much cheaper price, but this was just the start. The chocolates we received was a single Kit Kat biscuit, we only had one bath robe which after we requested another due to having a double room, turned out to have a hole in, and no tie around the waist to keep it shut. The WiFi was on and off, the bath was extremely loud when draining sounded almost like a child screaming. We then decided to use the leisure facilities, where we were also disappointed. The hot tub was not hot, more warm-ish, no hotter than the swimming pool. The pool had around 5 people in, and was carnage swerving out of the way of each other. The steam facilities were absolutely tiny, and more than 3 people would be cramped. The only good bit about the stay, was we had a good nights sleep, but no better than an average travelodge. The staff were friendly, and did help, but I won’t be staying here again. We have stayed at the Hallmark Hotel Mickleover Court for a better price, and was a much better experience all round. Very disappointed as had very high expectations! less
Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
I am sorry you didn't have a great stay with us it really wasn't our intention...
If you are ever in the area again please do get in touch with me directly and Ill sort a room out for you.