Beware £100 parking fine in Best Western Hotel car park
25/07/2017 Familysummers, Newport, United Kingdom
I attended a function at the Best Western Plus Stoke on Trent Moat House on 8th July this year, to celebrate graduation of students that I teach at Keele Medical School. I parked in the hotel car par... more
I attended a function at the Best Western Plus Stoke on Trent Moat House on 8th July this year, to celebrate graduation of students that I teach at Keele Medical School. I parked in the hotel car park, and indeed had an enjoyable evening but there was delayed disappointment when I received a parking fine of £100 from Parking Eye, who manage the hotel car park. I presume that there was signage, which we didn't see, I don't know how evident the signs were as I have not gone back to check. It never occurred to me that a hotel would have to require guests at a function to pay for the privilege of parking, but that said I accept it was my mistake. However I feel aggrieved, particularly at the size of the fine, and particularly at Best Western rather than Parking Eye, whose job it is, lets face it, to catch and fine unsuspecting guests. So it will be the Hotel that suffers in reputation, but only from me and I suppose such a massive hotel chain won't be too bothered by that. I have paid the fine, which to be fair has been reduced to £60 for an early payment and also to be fair the Hotel facilities were very good, and but for the parking fiasco, we would return. less
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
What a shame you didn't contact the hotel we could have had the charged cancelled for you.
The car park is managed by Parking Eye. Parking is free to all our guests you just need to enter your registration number into any of the terminals in the buildings.
I am sorry this experience has sullied your otherwise great experience with us