Functional and good location
07/03/2018 Mascot1, Kent, United Kingdom
I stayed at the Best Western Plus for one night arriving late in the evening. Car parking is free for hotel guests providing you record your car details on a device at reception and overall the hotel... more
I stayed at the Best Western Plus for one night arriving late in the evening. Car parking is free for hotel guests providing you record your car details on a device at reception and overall the hotel delivered what you would expect - the room was spacious and clean, breakfast was good. My one complaint would be that at check-in, check-out and at the bar, I had to wait a long time (probably 7 - 10 minutes) each time for service, although there were staff in the back office of the reception and at the bar after ten minutes waiting three staff all turned up at the same time. There was an attempted nice touch of offering a chocolate bar at check-in but this was spoilt as the bar turned out to be old and heat-spoiled. I would return because the basics are all good but it is a shame that the service fell short. less
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review
Many thanks for your review sorry you found us only 'functional'
I've taken your comments on board and will discuss with the team there really shouldn't be a wait on reception at all and certainly no excuse for a substandard chocolate bar.
Please do come back and see us again soon