27/12/2018 Jessica S, Augusta, Georgia
I lived in Davenport for nearly 10 years but did not know about this hotel. I was visiting for work, and the hotel was one of several recommended by my company. The staff members were very friendly an... more
I lived in Davenport for nearly 10 years but did not know about this hotel. I was visiting for work, and the hotel was one of several recommended by my company. The staff members were very friendly and helpful. There was a huge snow storm that night, and I witnessed the staff going the extra mile for many guests - some who had to pull off the road for an unplanned stay. Room was spacious, clean, and comfortable. I was a little confused with the layout and did not realize there is an elevator, so I lugged my giant suitcase up to the 2nd floor. Would have found the elevator easily if I had asked or looked a little harder. Great location convenient to I-74 and I-80. I did not have breakfast at the hotel because I had to leave at 4am, so I can't comment on breakfast. Checkout was quick and easy. less
Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good morning Jessica,
Thank you for taking the time to review your stay with us. I am delighted to know that you had an exceptional stay with us. I will share your survey with the entire team, they will be so happy to know that their hard work and dedication paid off with another happy guest.
I do apologize that you were unable to locate the elevator and had to carry your suitcase up the stairs.
I hope that you stay with us again soon.
Front Desk Manager