A nice place for a family reunion
25/09/2017 Don M, Littleton, Colorado
Made reservations a year ago for 3 nights, some of women staff knew about, the new guy was rude and hard to deal with (14 of us told all first floor rooms together, all but one after dealing with rude... more
Made reservations a year ago for 3 nights, some of women staff knew about, the new guy was rude and hard to deal with (14 of us told all first floor rooms together, all but one after dealing with rude guy to manager got 1st floor. Large lobby with chairs for all of us to meet to go to dinner/talk, large area around pool with tables we put together for snacks and wine before and after. Staff set aside part of bar for us which we used first night (a couple of nights they had specials) we had a burger and a beer for $6. Breakfast was usually our group putting tables together but one morning set aside area in restaurant for group. All of rest of staff friendly. Large rooms. Nice pool and hot tub, and a pool table. less
Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear Don M,
Thank you for taking the time to post your review of your stay with our hotel. I am very please that overall it seems everything worked out very well for your large group. I extend to you a very sincere apology for the hassle you encountered and also the encounter with the front desk employee. I will be sure to share your comments and address with the team. We certainly enjoyed having your group stay with us and I hope you all will consider staying with us next time.