A Gem of a hotel!
last min. decision to pull over during a snow storm and so glad we did. The min. you walk in the door you are met with wondeful staff. Once we got in our room we got a phone call making sure our room... more
last min. decision to pull over during a snow storm and so glad we did. The min. you walk in the door you are met with wondeful staff. Once we got in our room we got a phone call making sure our room was ok, when asked if I could pick up an extra blanket it was delivered to my door before I even made it out the door. The restaurant food was amazing! the bartender was efficient and had a great personality! sofa bed was actually comfortable, which we were not expecting as we had stayed at the embassy suites in Chicago and the sofa bed was all springs. Hot breakfast in the morning was delicious! If we are ever in the area again we will be definetly be staying here less
Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for the great review! I am delighted to know that your whole experience with us was top notch. Our guests are very important to us and we want each and every guest to leave here feeling that they received exceptional customer service.I will share your compliments with the food and beverage team, the will be excited to know that they contributed to making your stay wonderful. We hope that you stay with us again the next time you are passing through the area.
Front Desk Manager