Needed to get off the road due to weather
25/03/2018 594loisb, La Plata, Missouri
The accommodations were excellent but when I asked for a senior citizens discounts was given the rate that I had seen online when trying to find somewhere to get off the highways due to the weather an... more
The accommodations were excellent but when I asked for a senior citizens discounts was given the rate that I had seen online when trying to find somewhere to get off the highways due to the weather and getting dark. Didn't want to disappoint the kids who were tired from traveling and wanted to relax in the pool so didn't argue. However, when we arrived home this evening I checked my credit card transaction and was charged $30 + what the invoice showed. I immediately called and the desk clerk said that was policy and the funds would be released in 7 to 10 days. However, my concern is that she told me 15 percent and it was almost 25 percent added charge. I have stayed in hotels/motels in many, many states over the years and NEVER had an added charge over and above the invoice that they gave me upon check out. I have looked on the invoice and nothing is mentioned about that policy and I feel it is unethical and not appropriate to charge my credit card for anymore than I signed my signature. less
Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for taking the time to complete this review regarding your stay with us. I am so pleased I was able to connect with you on the telephone to personally discuss your concerns with the authorization on your credit card and fully explain the process for releasing those incidental funds at the time of check out. I apologize you were disappointed surrounding the discount you were offered. We have several rate plans that are designed to accommodate all different types of travelers, but many of them do carry a similar percentage of discount and have different qualifying factors.
I am so very pleased you noted our accommodations as being excellent. It is our number one goal to ensure our guests leave our hotel feeling the accommodations and service they received exceed their expectations. I am also so pleased the entire family was able to enjoy our large indoor heated pool. I do hope you will stay with us again the next time you might find yourself traveling through the Quad Cities. Thank you again.