Just a average hotel
14/04/2018 TwoFromColumbus, Columbus, Ohio
Stayed 2 nights 4/9 and 4/10. Room was dark and lightening not the greatest. We were in room 420 which was a King suite. The pillows were terrible, worn out and not fluffy at all. Towels were also... more
Stayed 2 nights 4/9 and 4/10. Room was dark and lightening not the greatest. We were in room 420 which was a King suite. The pillows were terrible, worn out and not fluffy at all. Towels were also thin. Seems like time to get new towels and bed linen. The safe did not work upon entering the room. Did have maintenance come and reset it. Also the bathroom sink faucet leaked a lot. Did tell the front desk about this. Seems these items should of been caught by the cleaning personnel. The room itself was clean and the TV's worked well. It is just an outdated hotel with outdated furniture. Breakfast not that great. In fact skipped it the 2nd day. Would we stay there again. Probably not. If Best Western had a satisfaction guarantee we would of requested a partial refund. less
Maya F, Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this review
First let me apologize that you had a poor experience at our property. We strive to provide an excellent experience for all of our guest, and I apologize if we dropped the ball during your stay. I will be following up with my team to address your concerns. Again, we are sorry you had a unpleasant stay.
All the best,