The only good thing that accept pets. The rooms are extremely dirty and heavily perfumed.
11/07/2017 775liliad, West Hollywood, California
The rooms are heavily perfumed with air fresheners you get migraine headaches. I stayed there are so many occasions and all the time it's same team. The rooms are dirty and housekeeping manager with t... more
The rooms are heavily perfumed with air fresheners you get migraine headaches. I stayed there are so many occasions and all the time it's same team. The rooms are dirty and housekeeping manager with the bad attitude she will argue with you pushing her own statement without fixing the issue you having there. Last time I stayed there the bed was full of hair. The bed-sheet was never been changed. I have all the pictures that I took to post it in their Facebook page. It was the most disgusting experience that I ever had. They only give me 20% discount for all the inconvenience and disgusting experience that I had.
The only reason I go there because the accept pets and free of charges.
I recommend you take your own pillow and bed sheets when you planning to stay there less
Maya F, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this review
Thank you so much for all the feedback your have provided during your stay. We were able to resolve your issue when your brought it to our attention. My apologies the staff member was rude. I have spoken to all parties involved, and used your specific details on training the staff to be more detailed in there cleanliness. Our goal here is superior customer service, and definitely not to have a guest walk away with a horrible experience.
Again, thanks for all of your feedback.