Pros: Fantastic room! There were 2 kings beds which were very comfortable. The room was very spacious, extremely clean, had a microwave, fridge, and coffee maker, and a beautiful view of the mounta... more
Pros: Fantastic room! There were 2 kings beds which were very comfortable. The room was very spacious, extremely clean, had a microwave, fridge, and coffee maker, and a beautiful view of the mountains. The entrance to our room was from the outside which made loading and unloading our car very easy. Breakfast was delicious with eggs, sausage, hash browns, waffles, yogurt, oatmeal, fruit and a few other options. The hotel was close to downtown which had many restaurants and shops and close to the RMNP entrance.
Cons: Staff really needs to be friendlier. I wouldn’t say anyone was particularly rude, but I did not feel welcomed at all. No smiles and just gave us the information we needed and we were on our way. The guy who was serving the hot food at breakfast did not smile or offer a “good morning” but just asked what I wanted to eat. Also be aware that the front desk is only open 7am to 7pm. Fortunately we didn’t have any issues that needed attention but I have never seen a hotel that had their front desk open for that short amount of time. We had to check out before 7am so we’re not able to get any breakfast to take with us. For as much as we paid for the room we should have been able to at least have a muffin or something to take along. I also didn’t like that my credit card was charged when I booked the room, several weeks before we even arrived. I did not realize when booking that this was going to happen. The website said there was still a free cancellation policy but I didn’t understand why the entire stay was charged before we even arrived. less