Judging by previous reviews, I am not the only one with a very low opinion of this place. I wish I had read before I booked.
The staff were very cold if not downright rude. When I was booking just a couple of days before, the website read that breakfast was included and it was one reason I booked there. Other places I stayed in Colorado made adjustments that were reasonable. The man checking me in said that they were giving out breakfast bags at check in and nothing would be offered in the morning. When I asked what was in the bag and he told me, I said that I cannot eat most of what was in the bag. He said that there was nothing he could do about it, and I asked to speak to the manager. I asked the manager if there was an alternative or choice as to what was in the bag and he said no, they were all the same and there was no choice, that was what they had, and that if I couldn't eat it, it wasn't his problem and there were plenty of restaurants I could go to . I asked if there might be an adjustment to the price and he said no, as they were giving mer breakfast even if I could not eat it. (He was not giving me anything. I had paid with the intention of having some sort of choice). I asked him how he would feel if I offered him something to eat that he could not eat, and told him that was it, take it or leave it. Again, he said that was it and no adjustment could be made. I asked him if he was a Christian as he certainly was not acting like one. He said that he was the manager. When I asked who owned the business he refused to tell me. Bad enough, right?
I then called Best Western home offices, explained the situation and was put on hold for about five or six minutes. The BW person said he talked to Tim, whoever he is, he is not the manager, and said that I was free to leave, but there would be no adjustment or refund. I guess I should be grateful that I will not be held for ransom. Free to leave. Wow, just as long as I leave my money. Incredible that I would be told that I "was free to leave". I will certainly never return there and will never assume in the future that because a lodging is a Best Western it who be good.
This is the worst I have ever been treated by a hotel or motel. So much for service, just give us the money. But I was free to leave. Not only bad service but an idiotic thing to say. less