Great staff, location. However costly
19/01/2017 Christine K,
We used this hotel once before for a week stay in 2014, loved it back then. Amazing location, large rooms (king suite) with plenty of room for the family of 4 (2 adults, 2 toddlers). The staff (from t... more
We used this hotel once before for a week stay in 2014, loved it back then. Amazing location, large rooms (king suite) with plenty of room for the family of 4 (2 adults, 2 toddlers). The staff (from the breakfast, to maintenance, to cleaning, to front desk) all help out, are kind, cheerful & really make your stay nice. The issue we had was the smell of the room, the room was "dank" and smelled each time we entered the room. It was not something that could have been corrected i am afraid other than opening a window (not an option) or allowing the room to air out. Also, the cost, it should not be such a high price IMO when we said almost $30 I believe less 3 yrs ago per night. This sadly will most likely cause us to not return. The resort across the street would be better then at $187 a night when his hotel is on the highway. This is not a bad review, we enjoyed it here - but want others to be aware less
BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
I know you and I have already had conversations about this, but I'd like to respond just for future guests. Thank you for your kind words of our team. We work very hard at helping guests with anything they need. We've already had the rugs in that room shampooed as well as giving the room a deep clean. That one room doesn't speak for the rest of our rooms, as we take great care for all our rooms. I take everything said in reviews to consideration and make the necessary adjustments, including rates. Thank you again for your review and as we already talked about, I look forward to having you return to us with a much better experience than your most recent stay.