Good people, poor housekeeping
31/05/2018 Tony R, Winter Haven, Florida
Re-habbed rooms and interior make this look very good. Unfortunately, housekeeping is poor. My room was without shampoo, and when I asked at the desk I was told there was none in the hotel! Towels ... more
Re-habbed rooms and interior make this look very good. Unfortunately, housekeeping is poor. My room was without shampoo, and when I asked at the desk I was told there was none in the hotel! Towels are not hung up, but are placed under the sink. My bed was not made, just had the top sheet and covers thrown up over the pillow. The hallway was not swept or vacuumed for the two nights I stayed, and cereal was on the carpet the entire time. The stairwells were just plain dirty with cereal, empty creamer containers, and trash. The walls are so thin I heard people urinating in the rooms around me. All of that said, the front desk and breakfast lady were all very pleasant. Prices are much higher since Capt Hiram's bought the place, and the price does not match the value. less
BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Tony,
Thank you for your review. I am so sorry for your troubles with housekeeping during your stay. We did have some housekeeping issues during the time of your stay and you should not have had to deal with that, I sincerely apologize.We have rectified the issues with housekeeping and again, I'm so sorry for the inconveniences during your stay. Please feel free to reach out to me so I can try and make this right for you. We care very much about our guests experiences and we hope to have the opportunity to show you we are better than that.
Thank you,
Richie Rego
General Manager
772-388-9300