I drove 4 hours for the hotel to be closed without any notice
11/10/2016 DTupper, Beverly, Massachusetts
I booked this hotel a few days before the hurricane hit, thinking I could score some treasure at the beach in the aftermath of the storm. I booked the hotel for Saturday seeing the storm hit on Thursd... more
I booked this hotel a few days before the hurricane hit, thinking I could score some treasure at the beach in the aftermath of the storm. I booked the hotel for Saturday seeing the storm hit on Thursday into Friday. I woke up at 3:30 in the morning and drove 4 hours to get to Sebastian, did my thing at the beach and saw it was too early to check-in. So i went and got lunch and diddled around a bit until around 1pm, when I thought maybe I could get in early. I got to the hotel and there were signs on the doors saying closed. Immediately, I thought to myself, "Are you kidding me?". All the stores I saw were open, there was plenty of traffic around. Why was I not notified by phone? email?, nothing. I called the hotel and the lines were dead. You would think if it was the phone system being down, someone could just call corporate and they could take care of the emails or letting people know. I called the customer service line and they said they had no record of the hotel being closed, yet they also could not get in touch with anyone. So I had to get back into my car and drive another 4 hours home. Corporate said they could see if they could place me at another one of their hotels nearby, but I was not up on those hotel's reviews, nor did I want to drive to another one of their hotels to only find it "closed". I had stayed here once before and it was a decent place, but never again. less
BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
I am so sorry that you weren't notified of our closure. Best Western corporate was notified that we were going to be closed for a few days. I'm sorry they didn't get in touch with you. We didn't get our power back until Monday and we are working very hard to open the hotel on Saturday. If you would please give me a call sometime this week so I can try and make up for your inconvenience I would appreciate it.