Best Western Plus Sebastian Hotel & Suites

My room had WET carpet, there was a DISTINCT ODOR in the room - not mold, nor pets - but something like the cleaners had tried to "mask", and "over shampooed" the carpets. The hot water did not work in the shower, and I had asked TWICE to please be placed at the end of a hall, because I had two Yorkies, who are very "nervous". They put me in the center of the hall, directly across from the elevator! My dogs barked until midnight, went to sleep, then the fire alarm went off at 6:30 a.m.! The sprinklers went off in their kitchen, for some reason, and we all had to evacuate. I was in my pajamas, in the parking lot! less

Nice People is the key.... you had them. Room was clean - a bit small but fine for a night stay. Did not have any issues with called in reservation - they tried to hook me up with a discount but I had no special class to fit any - so they still give a little off as I obtained a King room. less

Very clean and reasonably priced. Stayed here numerous times close to fun activities and the water. Captain Hirams is just walking distance with live music at night. Plus 2 restaurants to choose fancy or total casual. less

Upon check-in on 5/5/21 at 8pm was asked to slide credit card 3 times in 2 different machines as clerk said card wasn't going through. On the same date, our card was used to purchase $300.82 of merchandise from Arbonne. The last time this card was used was on 4/14 at our local Dodge dealership. Called and asked to speak to GM. Was told he wasn't in but left a message on voicemail. No response. After poor review on Best Western site, received a canned email response from GM. Filed a police report, police went to hotel to talk with GM.....still no call or response. Feel fairly confident credit card breech was from here due to the fact the card had not been used for almost 30 days. Beware and be cautious! less

One night stay here in Room 308...so nice. Valerie at front desk provided really excellent customer service and was friendly, professional, and very informative. King room was very nice with recent updates and a fresh smell. A/C worked really well. Bathroom and sleeping areas were spacious, quiet, and clean. They take pride in the place and it shows. less