They will lie to steal from you.
23/11/2018 Tour19448710766, Jacksonville, Florida
They are trying to charge me an additional charge on my credit card three days after I checked out. When I called, the receptionist stated the additional charge is for stained linen. BS. You must h... more
They are trying to charge me an additional charge on my credit card three days after I checked out. When I called, the receptionist stated the additional charge is for stained linen. BS. You must have me mixed up with someone else. And for a hotel to charge for stained linen is the first I have ever heard of this being a potential charge. When I checked in, yes they do inform you about smoking in the room and potential charges, but nothing about stained linen.The elevator was out, so I had to use the stairs. Not a problem for me, but for say an elderly person - this could be a problem.The breakfast is ho-hum. Nothing to brag about, but it is edible.Overall, I would only use this hotel to shower and sleep - that is it. less
Richie R, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
I am so sorry for the inconvenience. We have a system in place for missing or damaged items. In the event of stained linens, we try our best to get the stains out before charging the guests. Sometimes we put them through multiple re-washes, which would cause a couple day delay in charging for the stained items. We do charge for this as we can no longer put that item back into the rooms. If I can be of any assistance to you, please do not hesitate to contact me.