Have You Ever Waited 20 Minutes To Check In To Any Hotel?
27/02/2017 ShabbyChicChick, Gainesville, Florida
I am still fuming about this experience. I had to wait in an empty lobby to check into this hotel for 20 minutes because the desk clerk was not there. When he did come back he was not very concerned ... more
I am still fuming about this experience. I had to wait in an empty lobby to check into this hotel for 20 minutes because the desk clerk was not there. When he did come back he was not very concerned or appologetic. The hotel itself is very nice and comfortable but I will not go back to this hotel due to my experience. They are owned by Captain Hirams Resort and sadly I am booked there next month. I hope my experience there will be better. I am a Best Western Loyal Rewards Member and I am letting them know what happened. less
BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
I am so sorry for the inconvenience you suffered at check-in. The front desk agent was bringing another guest some linens and it took longer than it should have. I have already spoken with my employee about what happened and how we can eliminate this from happening in the future. I have a few staff members out sick with the flu which caused us not to be fully staffed. That being said, there is no excuse for any guest to wait that long to check in and this problem will be corrected. I do hope you'll reach out to me so I can do my best to make this up to you.