Best Western Plus Savannah Airport Inn & Suites

Very well satisfied & accommodated needs and expectations, didn't get to visit pool area or breakfast but enjoyed entertainment and restaurants near local area, only dissatisfied issue was the humidity and heat in walk way through hotel from elevator to room, very hot. Hotel reception check out on phone ear piece talking instead of being more attentive. less

So besides the fact that there were needles in the parking lot, the lobby smelled of mold and rooms smelled of pesticides I am really rating them based on the customer service there. Once we arrived we requested a refund due to reasons listed above, everything was fine at first but then that changed very fast. Once asked a few questions the manager quickly became VERY DISRESPECTFUL and started to refuse to give me any kind of refund. We paid for seven nights, reason for the trip was not pleasure but for my dying mother. I was told by the manager he did not give a f**k about my dying mother and no one could make him give me my $600 back. The cops came and the manger completely lied to the cops about refunding me. I had to get ahold of Booking.com for a wonderful women who works for booking to spend 30 mins arguing with the manager about refunding me my money. Booking was amazing but I would never send someone I hate here. Did not stay 5 mins inside that hotel. less

Over priced and unfriendly...Since Management changed hands way downhill. Covid "Grab and Go" breakfast consists of a bottle of water and an apple...that's it. Save your money and go elsewhere in the neighborhood...Some Unfriendly staff here as well....Iffy AC in my room......Cagey ownership ,so no recourse if problem. less

2nd Floor and 3rd floor Rooms are old and smells bad couple years ago i used to stay at this Hotel every other weekend i went there last week we have to change room twice beacuae of the smells and other one had whole in the celling i stayed two night.. the Hotel not in good shape anymore i hope they get new management and clean the room better beacuse was hair on The bed 🛏 less

Rather curt and not helpful staff, except for the maintenance man. He was very friendly and helpful, more so than the desk clerks. Probably will never stay in this BW agagin. Clerks seemed to be preoccupied and didnt want to be bothered with incoming guests or any questions we asked. I had asked if there were any packs of salt in house and we were quickly told no, but the maintena maintenance man quickly said, oh yes, I will get some for you. This should not be. If they want to continue to work, they should care about paying customers, not whatever had them preoccupied. less