We just stayed in a Best Western Plus in NC and had a great experience so thought we would try another. Boy, did this one disappoint! Upon entering our room we noticed the floor in the bathroom was fi... more
We just stayed in a Best Western Plus in NC and had a great experience so thought we would try another. Boy, did this one disappoint! Upon entering our room we noticed the floor in the bathroom was filthy. There was a lot of debris behind the door and it was obvious little effort had been put into cleaning. While we asked for and received another room, it made us suspicious as to the healthiness of this hotel. Our next room appeared cleaner and even smelled better upon entering but the sink was cracked and the toilet seat broken. Upon using the lobby restroom after working out in the small facility nearby, the lights went out on me as I entered the stall. They only came back on after I was finished and exited the stall. Evidently the timer for the lights that is triggered when someone enters the restroom isnt set to remain on once someone closes the stall door so I did my business in the dark. We did mention all of the aforementioned issues to the hotel manager upon checkout. She was new and had only been there for 6 days. Her manner made us think she had been overwhelmed with complaints and her comment was that they definitely have some things to be addressed. We were just thankful we only were booked for one night. less
MasterkeyHospitality, Director of Sales at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.