Best Western Plus Savannah Airport Inn & Suites

155 Bourne Avenue, Pooler, Georgia, 31322-9516, United States
based on 1048 reviews Trip Advisor Logo
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Best Western Plus Savannah Airport Inn & Suites

Savannah airport hotels make frequent flying a breeze which is why were conveniently located off of I-95 and US Highway 80 nearby the airport. Only two miles away are the newly opened Tanger Outlet Mall & the Surf Lagoon Waterpark. Stay close to his show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
155 Bourne Avenue, Pooler, Georgia, 31322-9516, United States

Reviews of Best Western Plus Savannah Airport Inn & Suites

Traveller Overview:
3.5 Rating: 1048 reviews
Excellent 37%
Very Good 24%
Average 14%
Poor 11%
Terrible 11%
Rating

ratashag, wrote review 08/09/2020

Hotel Stay

Very well satisfied & accommodated needs and expectations, didn't get to visit pool area or breakfast but enjoyed entertainment and restaurants near local area, only dissatisfied issue was the humidit... more

Owner Response
Masterkey Hospitality, Owner at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Guest, Thank you for sharing such a wonderful review. We are pleased you enjoyed your stay and found the hotel to be idyllic to one of your favorite places. Again, thank you and we hope to see you in the near future. Best Regards, Management Team
Rating

Worseplace20, wrote review 15/08/2020

The most disrespectful place EVERY

So besides the fact that there were needles in the parking lot, the lobby smelled of mold and rooms smelled of pesticides I am really rating them based on the customer service there. Once we arrived ... more

Owner Response
Tina M, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
Rating

SOSINCERE1, wrote review 06/08/2020

One star if that

Over priced and unfriendly...Since Management changed hands way downhill. Covid "Grab and Go" breakfast consists of a bottle of water and an apple...that's it. Save your money and go elsewhere in the ... more

Owner Response
Masterkey Hospitality, Owner at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, Management Team
Rating

wizr2020, wrote review 03/08/2020

Not like used to be

2nd Floor and 3rd floor Rooms are old and smells bad couple years ago i used to stay at this Hotel every other weekend i went there last week we have to change room twice beacuae of the smells and oth... more

Owner Response
Masterkey Hospitality, Owner at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, Management Team
Rating

Kim B, wrote review 02/08/2020

Not the usual friendly staff

Rather curt and not helpful staff, except for the maintenance man. He was very friendly and helpful, more so than the desk clerks. Probably will never stay in this BW agagin. Clerks seemed to be pre... more

Owner Response
Masterkey Hospitality, Owner at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Kim, Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, Management Team