Great service and very considerate
28/05/2019 Scenic13659817454, Hampton, Georgia
There overall stay was pleasant. We ran into a few mishaps when it came to billing and the bathroom tub, the problem was quickly eradicated by the manager. Without hesitation she switched us to a new ... more
There overall stay was pleasant. We ran into a few mishaps when it came to billing and the bathroom tub, the problem was quickly eradicated by the manager. Without hesitation she switched us to a new room. However I did find about six bugs in the new room: 2 firebrats which I assume were there because of the leaky toilet, one wasdead one was alive; three spiders that were very much alive and crawling on my pillow which made me very uncomfortable the last night that I was there, and a small roach crawling up the wall behind the couch which I assume and hope was an isolated situation. All staff was friendly and phenomenal and quick to help with any problems. breakfast was not as good as at the Holiday inn but was definitely better than most hotels. Their inside pool and hot tub was definitely a plus. I'd come back! less
MasterkeyHospitality, Director of Sales at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.