Don't stay here. You WILL be disappointed!
They hold the entire amount of your stay on your account & make you pay again for the first night, broken appliances, having to be inconvenienced and move rooms which can be challenging with children,... more
They hold the entire amount of your stay on your account & make you pay again for the first night, broken appliances, having to be inconvenienced and move rooms which can be challenging with children, unclean room, takes forever to get new wash cloths & towels, you'll find items tossed in trash after you return from day out that were separated so staff wouldn't think it's trash! They mistakenly deactivated our key cards & we were locked out the room because staff thought we checked out! They offered one night complimentary stay to be refunded, it's almost 1 week later & has not been refunded! I keep getting the run a round with front desk staff and a management team that's never available, didn't show for work or no longer working there! It's such a hassle. Our first time staying at a BW & our last!! less
Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest,
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially with the condition of the hotel and our amenities to ensure that no guest has this experience in the future.
We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered.I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.