The good..spacious room to move around and large bathroom, and not too far from Savannah. But, very disappointed from the beginning. When we first gt there we were given keys to our room, we went up, ... more
The good..spacious room to move around and large bathroom, and not too far from Savannah. But, very disappointed from the beginning. When we first gt there we were given keys to our room, we went up, opened the door and it was already occupied. Could have been embarrassing, but we were lucky. We booked this hotel so our kid could o swimming..the pool was closed from the first day we were there until the evening before we left. It shouldn't take 5 days to clean a pool, very disappointing. The first morning we went down for breakfast Not very good, and half f the trays weren't even filled. Very disappointed overall as we did not get what they advertised. And all the times we inquired to the desk, they acted as if they really didn't care too much, always giving vague excuses. less
Tina M, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest,
Thank you for providing us with feedback from your recent stay. Though, I do regret that you experienced several shortcomings during your stay especially the pool and the breakfast options. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately.
Once again, I thank you for your feedback and apologize for not providing you with a better stay.
We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.