15/01/2017 Gina F, wallingford, United States
Several years ago we stayed in this hotel and found the accommodations and service to be excellent. Unfortunately, our recent visit (12/16) was very disappointing. The room was not very clean, the sh... more
Several years ago we stayed in this hotel and found the accommodations and service to be excellent. Unfortunately, our recent visit (12/16) was very disappointing. The room was not very clean, the shower was in disrepair and the breakfast was only mediocre. We are still contending with a billing error. Sadly, I would not choose this location again, though we often have good luck with Best Western hotels in general. less
MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Thank you for your review. We apologize that we failed to meet your expectations on your recent stay with us. We have addressed all the negative aspects of your stay with the management team, the housekeeping staff, and the maintenance staff and the appropriate actions have be taken to correct these issues.
As far as, the billing error, kindly reach out to the General Manager, Keith. He would be more than happy to assist you in getting this matter corrected.
Once again, thank you for the feedback and we hope you will give us another chance to serve you again in the future.
The Team at Best Western Plus Savannah Airport Inn & Suites