Best Western Plus Savannah Airport Inn & Suites

I wanted to stay in a brand name that was known for quality because with coronavirus concerns,I wanted my family to be safe!We were given rm 221 and as soon as we decided to lay down,"The bed bugs came out to eat!"I immediately reported it to the receptionist with pictures and she put us in rm 320 but we were afraid to go to sleep!My family stayed from Mar.14-15th and now my daughter thinks something is crawling on her!Your breakfast was the highlight of our stay!😱 less

I have overnighted here several times on my trips to destinations in Fla. I find it very comfortable with clean rooms and lobby, comfortable beds, satisfactory included breakfast and accommodating staff. The fact that they do not accept pets is another plus for me as well. My only reason for withholding the 5th star is because on my last visit I was given a room directly below a family of 5 who did not retire until after midnight. Being a senior lady, I think reservations could have exercised better judgement. less

No clean towels in pool and no clean towels in room . When asked about it we just got there is no clean towels . Staff was on a personal call when we arrived and told me to wait and went to back to finish there call . While we stood there and waited . less

Although the staff were extremely nice I will not be staying at this location ever again. The room was dirty when we arrived and the hotel reeked of marijuana and cigarette smoke even thought it is labeled as "smoke free". less

We just stayed in a Best Western Plus in NC and had a great experience so thought we would try another. Boy, did this one disappoint! Upon entering our room we noticed the floor in the bathroom was filthy. There was a lot of debris behind the door and it was obvious little effort had been put into cleaning. While we asked for and received another room, it made us suspicious as to the healthiness of this hotel. Our next room appeared cleaner and even smelled better upon entering but the sink was cracked and the toilet seat broken. Upon using the lobby restroom after working out in the small facility nearby, the lights went out on me as I entered the stall. They only came back on after I was finished and exited the stall. Evidently the timer for the lights that is triggered when someone enters the restroom isnt set to remain on once someone closes the stall door so I did my business in the dark. We did mention all of the aforementioned issues to the hotel manager upon checkout. She was new and had only been there for 6 days. Her manner made us think she had been overwhelmed with complaints and her comment was that they definitely have some things to be addressed. We were just thankful we only were booked for one night. less