Best Western Plus Ruidoso Inn

97 Camelot Drive, Ruidoso, New Mexico, 88345, United States
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Best Western Plus Ruidoso Inn

Pool and Hot tub currently closed due to Covid. They will reopen once the region enters the Turquoise level. This newer 100 non-smoking Ruidoso, New Mexico hotel offers friendly customer service and an array of amenities for guests while traveling show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
97 Camelot Drive, Ruidoso, New Mexico, 88345, United States

Reviews of Best Western Plus Ruidoso Inn

Traveller Overview:
4.0 Rating: 480 reviews
Excellent 47%
Very Good 22%
Average 13%
Poor 8%
Terrible 7%
Rating

letsgoeverywhere05, wrote review 13/07/2021

Good, but needs cleaning

We had a spacious King suite w/ 2 additional queen beds, sofa, chair, 2 TV's. Great for a family. Beds, pillows and linens were very comfortable. Directv in rooms. Please note.....hotel is short st... more

Rating

ragarza1, wrote review 08/07/2021

Great View-Great Location

Beautiful view located in a very convenient central location Continental breakfast was very good, clean and great service Indoor pool has a great view with glass all around viewing Room was spaciou... more

Rating

et480808, wrote review 31/05/2021

BEWARE OF MANAGEMENT

With 15 years of hotel service and as the current operations manager for a four seasons. I understand that lower-end transient hotels such as this hotel almost always has discrepancies that disgust me... more

Owner Response
Holly bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Dear ET, Thank you for taking the time to leave your concerns. We appreciate your feedback and understand your frustrations, though we disagree as to your characterization of events. It was not our intention to make you feel bullied or blamed. It was our goal to be responsive and helpful. Please feel free to reach out to me personally at 602-529-5708 if you have any further questions or concerns. Thank you -Management
Rating

crazyhmommy17, wrote review 21/05/2021

room was dirty, but breakfast was good

the front desk at night was friendly,but the lady that was there next morning and check out had an attitude and wasn't much help, the room was dirty, sunflowers seeds, trash one the floor, crusty stai... more

Owner Response
Rose Woodall, General Manager at Best Western Plus Ruidoso Inn, responded to this review
We apologize for the issues you had during your stay. We have gotten with both housekeeping and front desk. We ensure this is not typical of us and hope you will give us another opportunity
Rating

836u653wwlisar, wrote review 26/03/2021

Sleepless stay

It was 3pm when we arrived and I asked if I can do an early check in the women up front stated check in wasn’t until 4pm and we needed to wait. Also when we arrived there was a strange odor in the ho... more

Owner Response
Holly Bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate the feedback and will use it as an opportunity to improve. We are in the process of revamping the pocket door hardware so they are less likely to be pulled off the track. This is what results in the damage of the wood. We appreciate all of the input regarding the noise issues and will utilize them to ensure that our guests stays are more enjoyable. -Management