Best Western Plus Ruidoso Inn

97 Camelot Drive, Ruidoso, New Mexico, 88345, United States
based on 476 reviews Trip Advisor Logo
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Best Western Plus Ruidoso Inn

Pool and Hot tub currently closed due to Covid. They will reopen once the region enters the Turquoise level. This newer 100 non-smoking Ruidoso, New Mexico hotel offers friendly customer service and an array of amenities for guests while traveling show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
97 Camelot Drive, Ruidoso, New Mexico, 88345, United States

Reviews of Best Western Plus Ruidoso Inn

Traveller Overview:
4.0 Rating: 476 reviews
Excellent 48%
Very Good 22%
Average 13%
Poor 8%
Terrible 6%
Rating

836u653wwlisar, wrote review 26/03/2021

Sleepless stay

It was 3pm when we arrived and I asked if I can do an early check in the women up front stated check in wasn’t until 4pm and we needed to wait. Also when we arrived there was a strange odor in the ho... more

Owner Response
Holly Bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate the feedback and will use it as an opportunity to improve. We are in the process of revamping the pocket door hardware so they are less likely to be pulled off the track. This is what results in the damage of the wood. We appreciate all of the input regarding the noise issues and will utilize them to ensure that our guests stays are more enjoyable. -Management
Rating

matthew1234556, wrote review 24/03/2021

Worst maintained hotel

We had previously stayed here a year ago and some of the problems in the room were even worse from the last time. The sliding door that separates the suite was still broken from the last time we had s... more

Owner Response
Holly Bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate the feedback. Management will look into the issues mentioned and take care of the items that need to be corrected. -Management
Rating

respc, wrote review 30/06/2020

BW Ruidoso

All services curtailed due to virus. Thus, some things probably would have been better under normal circumstances. The breakfast was suspended and fitness center and pool were closed. The room need... more

Owner Response
Holly Bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate the feedback. If you could please reach out to the hotel. We would love to know what items we need to focus on to make it a 5 star stay next time. -Management
Rating

Excursion14403940141, wrote review 07/06/2020

Best Western Plus is a Plus

At a very sad time for my Family the Staff at Best Western Plus Ruidoso made our stay a pleasurable one. Cory and his wife and Melissa are AWESOME people and represent the Company well Thank you for a... more

Owner Response
Holly Bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management
Rating

MarciaW2211, wrote review 04/05/2020

Wonderful staff and comfortable hotel!

Spent one night on our way back to Chicago from Tucson during the Covid 19 virus outbreak. The hotel closed their 3rd floor completely and only would allow 25 percent occupancy. We didn’t see anyone ... more

Owner Response
Holly Bailey, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management