Great value. Meh expereience
19/11/2019 adventuretravelernc, Raleigh, North Carolina
Hotel complex is just outside the entrance to Bryce Canyon, and the location cannot be beat. The hotel offers extremely reasonable room rates, and accepts pets for a reasonable fee. So, can't complain... more
Hotel complex is just outside the entrance to Bryce Canyon, and the location cannot be beat. The hotel offers extremely reasonable room rates, and accepts pets for a reasonable fee. So, can't complain there. Plenty of free parking which is a plus.
Our first non-smoking room was intolerable, as the room was full of residual smoke smell. The hotel was near capacity, and the front desk was unsure if they could move us. We were prepared to sleep in the car, but the front desk supervisor worked a miracle and found us another room. Once we got settled into the other room, our stay was fine. The rooms are basic motel rooms.
Breakfast is very very chaotic, and even though it was a buffet, it took forever to even have a server acknowledge us and serve us drinks. Service was frankly poor, but the breakfast buffet was included in the price of the room, so again, can't complain there. Be aware of the cutoff times.
Honestly, for the price point and the location, the hotel probably deserves a much higher rating. Just be sure to have proper expectations! less
rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize that we did not exceed your expectations during your stay. I have listed your complaints and we will address them with our team as soon as possible. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.