I've stayed at newer BW Plus's which were surprisingly decent. Ruby's isn't one of them.
1. Older 1970s era hotel. There is no center hallway; doors to each room are located on the outside. That may not sound like a big deal, but the door is exposed to the elements and it makes the room quite truck-stopish. Think Motel 6.
2. Bathrooms are just gross. Beyond gross. Cheap plastic tub surrounds that creak and groan while taking a shower. Fixtures that are shot and overdue for replacement. Dirty with mold and grime everywhere. The grout on the floor had a mottled color....it was hard to tell if the grout was lighter in color peeking here and there through the dark grime coating, or the other way around. Either way, the bathroom was disgusting.
3. Dated rooms. Sure they photograph well on Ruby's website, but in person yikes. Mattress was terribly uncomfortable and felt well worn. The pillows are 18" square like the size you have on your couch. Seriously. What marketing genius at BW came up with that? They aren't bed pillows, not even close. Carpeting was filthy. Furniture was sparse and beat up (you get one small night stand for two queen beds). Rooms are cramped. Bedsheets gave my spouse a rash.
4. Poor / nonexistent internet. OK, no one goes to a national park to stay connected, quite the opposite, but people still want to check the park website, shuttle service, hiking trails, where to eat, and maybe send a quick email. We could only connect to Ruby's WiFi once over two days but got kicked off 15 seconds later. And if you're thinking you'll bypass Ruby's WiFi and just go cellular the whole area is still only 3G.
5. Idiotic breakfast service. The "mess hall" for breakfast is way undersized for the number of rooms. Ruby's has something like 400 rooms. The only way to get breakfast is to eat inside the restaurant (more on that in a minute) but the wait line extended across the lobby and through the gift shop! No other hotel chain has this problem, not even close. Customers want to get to the park, not stand in line waiting to be seated for breakfast.
6. No coffee. There are 4 ways to get coffee, only one of which worked for us when we were there. One, wait in line forever to be seated for breakfast. Pass. Two, use the in-room coffee maker that is aged and grimy (although it is single serve but still old and dirty). Pass. Three, buy coffee from the "7 Eleven / Sinclair" style dispenser inside Ruby's grocery store although it was totally tapped dry with frustrated customers standing around during our visit. Pass. Four, buy iced Starbucks from Ruby's grocery store, which is what we did. Here's an idea: How about lining up 15 coffee pots in a row in the lobby and keep them full like every hotel chain in the U.S. does? Why is this so difficult?
7. Total Disregard for COVID. Unlike the town of Springdale (Zion National Park) or the village at the Grand Canyon, Bryce Canyon City and Ruby's could care less about the pandemic. The whole town and hotel (Ruby's IS the town) are obviously anti-mask and the place is a petri-dish. I saw only two employees wear a mask over two days, and about as many customers. And the only way to get breakfast is to be seated inside a cramped undersized restaurant. Regardless of one's --- or even Ruby's Inn's -- political views, being inconsiderate of others during a pandemic isn't a compelling human virtue and just plain foolish for a vacation hotel. To be clear, the national park itself strictly follows mask mandates but outside the park the towns of Bryce Canyon City and Tropic are a hot mess.
Is this really how you want to spend your hard-earned vacation dollars?
Is this really where you want to spend your few precious days off on vacation?
We couldn't get out of Ruby's fast enough.
But we would visit Bryce Canyon National Park again in a nanosecond. Tremendous national park.
My strong recommendation is to stay in the park at The Lodge in Bryce Canyon or the Buffalo Sage Bed and Breakfast. less