Best Western Plus Roswell/Alpharetta

This hotel not only provides clean, affordable lodging, but it situated in a very convenient location in Roswell. The customer service here was excellent; I had forgotten my bookbag in my room (along with important items in the bookbag), and when I realized my mistake upon arriving back home, I called the hotel and the front desk staff found my bag and put it in the mail for me the very next day! less

This Best Western was very nice.....hotel is modern, looks fairly new, & was clean & comfortable. The complimentary breakfast was great. Liked the beds. Front Desk agents were very friendly & efficient. . less

Stayed here from 11/20-11/22/2019. Found bed bugs in room 208 late at night on 11/21. Front desk moved me to room 204, where I stripped the bed and found another bed bug. Front desk moved me again, this time to room 106 because I requested a different floor. When I inspected room 106, I found used ear plugs on the stained box spring, and hair/debris behind the bed. In the morning, after I slept with all of my clothes on and all of the lights on to attempt to protect me from parasites, I found hair in the tissues in the bathroom which appeared to have been stuffed into the top of the box. I requested to speak to the General Manager and was told they were not coming in that day. I requested a full refund of the room charges (which they granted later that day) and compensation to cover my costs for the personal property which I had to throw away and/or disinfect. They have not responded to my request for compensation to cover my costs. I called the hotel the following Monday, 11/25 and requested to speak with the manager. I was told by the front desk clerk that the manager stated they had responded in an email. I explained to her that I had not received any response to my request, which was restated in an emailed response on Friday. Again, she stated that the manager had responded. I asked the front desk clerk for the manager's name and she refused to provide it. I travel for work frequently, and I understand that occasionally there is an issue with a stay, except for Bed Bugs - that's a new one for me and one I hope to never experience again. When I have had the inevitable problem with a stay, I have never been refused access to a conversation with a manager, and cannot believe that the staff would further refuse to even tell me the manager's name. I will never stay in this property again and would advise all others to stay as far away as possible. less

The lobby is fantastic, seems as though it may have been worked on recently. I have to give 4 of 5 because the rooms don't match. They are somewhat dated. The two nice ladies that run the front desk are fantastic! They were very attentive and friendly. Breakfast was good. The hallway carpet was just terrible, looks like a 5 yr old laid it! Overall, it was still a good experience, I would stay again. Here's a tip, STAY AWAY FROM THE OLIVE GARDEN CLOSE TO THE PROPERTY! They are horrible at what they do. If you don't have wheels, there's a taco bell right there. Never thought I would say this but that taco bell is better than the olive garden right there! less

My wife and I stayed here on 11/2/19 and the hotel looked fairly nice and clean. When we got to our room the room was just as expected, clean nice comfortable beds and tv worked. After we got in the room and set the luggage down and started to relax and watch TV, my wife got up to go to the bathroom. She turned on the light switch she herd a pop and suddenly the light bulb fell out of the fixture and shattered on the bathroom floor, scared her to death. The bulb appeared to be some kind of Flood light. She was barefoot and I had to put my shoes on and go get her as she was afraid to take a step because glass was everywhere. I called the front desk who immediately sent two people to clean up the glass and they did and replaced all the towels. However they did not replace the bulb so the bathroom was kinda dark and my foot did find one piece of glass in the middle of the night that I had to dig out from my foot. I do have video and photos of everything in case I needed them. Staff did not seem to be very apologetic for our inconvenience or the fact the bathroom was not very well lit the rest of our stay. No one ever asked if we were injured. less