A Large Group Event Stay That Exceeded All Expectations
03/06/2019 A9674UIinfo, Atlanta, Georgia
As a professional event planner, I have experience with hotels through the U.S. in large cities under all brands. And, this property ranked among the best I have ever worked with! The group I was host... more
As a professional event planner, I have experience with hotels through the U.S. in large cities under all brands. And, this property ranked among the best I have ever worked with! The group I was hosting here had every room in the hotel and all the amazing event space booked for our use. We hosted 2 days of banquet events that encompassed morning, day, and night. From a planner perspective, it doesn't get any more complicated and this hotel and it's gracious team of professional staff members aced every moment. I will take the time below to mention some of these staff members and their contributions to the success of the event. These examples are why you should consider this review as sound advice from a professional planner that booking with these folks is one of the best decisions you will ever make and you should look no farther in planning.
1. The Building: Travelling as much as I do, I have seen properties from newly renovated masterpieces to places that I left and refused to sleep or work under the conditions therein. This place was so well maintained that I was in awe of the attention to detail put forth by the maintenance staff. We arrived well before our group was to check in and observed them painting, washing, and putting on the final touches for our event...WOW! Every room was clean and ready for check in and not 1 guest out of over 200 complained or had to be moved due to lack of cleanliness or functionality So, hat's off to Carlos, Juan, Daniel, & Francisco for keeping this place in top notch shape!
2. The Leadership: I must say that I was treated like the newly crowned king of the hotel by the leadership team to the point of feeling guilty for doing so much that I normally have to do myself as the planner and not rely on the hotel.
Mr Rajiv (GM) is a true gentleman of the hospitality business. Exceptional service begins with high expectations. And, Mr Rajiv runs this property in the style of a fine 5 star hotel. The professionalism and performance of the staff and management is obviously a result of the no nonsense get it done attitude that originates from the top.
3. The Sales Team
This amazing team made this normally very stressful event for a planner, seamless and also enjoyable.
Thank you to Varna & Jessica for a fast response to questions and being available for me even after normal business hours! They are obviously highly trained in the hotel's reservation and room blocking system and were always by the phone when I needed updates and changes to reservations and was lightning fast in response and accurate on an inhuman level! This was topped off by a friendly reception, positive attitude and a pleasant customer experience with every interaction.
4. Front Desk: The service and reception was A+++ from the moment we walked in the door. Hortense, Claudine, Albert, & Mr Green Were the rock stars at the front desk and our check in experience was also flawless thanks to this dream team line up of staff!
This is a long review. But, a professional planner reads it all and at this point, you should know to book here! We will definite return to this property foor our group booking needs! less
Sales C, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review
Thank you A9674UIinfo for taking out time to share your detailed feedback with us. We are extremely happy that you selected our location and thank you for your patience and professionalism shown throughout the event. Our staff is delighted to learn that their hard workf paid off. We look forward to serving you and your group again in the near future.
Best wishes!