Best Western Plus Roswell/Alpharetta

I have stayed in hotel in 12 different countries and this is one of the very few hotels that I could not think of any way to improve it! I was most impressed with the cleanliness, friendly staff and quality room. I was shocked to learn that the hotel was built in 1992. I thought it was one or two years old at the most. When I travel to Atlanta from now on, this is my first choice. less

After traveling for over 11 hours due to a family emergency, I needed a hotel room. I stopped at the Best Western at 7:00 am to see if they could accommodate me. The desk clerk was away from the desk, watching tv in the lobby. I told him my story about travelling overnight because of a family emergency and asked if he could help me with a room. He said he would have to charge me for the night before as well as the current day. I asked him what the very earliest I could check in was and he said 3:00 pm. And he went on to say that he didn't need to hear my story...3 pm was the earliest. Very disappointing. less

We stayed at this hotel for our family reunion. It was clean and the people where nice. They breakfast was not good for the adults. The kids love the pancake machine. Pool was nice and exercise room. An inexpensive place to stay. less

I enjoyed staying in this location each time am in Roswell. The area is safe and less traffic. Although the computers in the area was out of service, am glad I brought my laptop but I could not connect a printer to my computer. less

I stayed this past weekend for business I had in the area. The hotel itself is very nice. The rooms are large and have been renovated nicely. My main issue was with my check in process. I was not notified before I checked in that the elevators in the hotel were not working. I am disabled and had to ask for my room to be transferred to the first floor, only to find out that you have to walk up a half flight of stairs to get to the first floor. I use a wheelchair often and had I needed one this trip, I wouldn’t have been able to stay at this hotel. I struggled with the stairs. Although the front desk associate was able to change my room to a room on the first floor, it was at the end of the hallway next to the stair (which everyone were using constantly because the elevator wasn’t working for 3 days). So all night all I heard were people stomping up and down the stairs and slamming the door. My first two nights were also interrupted with a screaming child at 2:30am and 6:30am. The walls for the hotel are paper thin and it felt like the family next door was in my suite. I eventually asked to be moved to another room, which was better for noise but equally as nice in decor. The only problem was that the air conditioning unit wasn’t working properly and the room had a mildew smell. Overall my stay was good. Most of the front desk associates I encountered will help you if you have a problem, but they definitely were not friendly or welcoming. less