Best Western Plus Roswell/Alpharetta

We had a group of 20+ people staying during Super Bowl weekend. The hotel staff was friendly and accommodating of our using the open area behind the lobby for impromptu group gatherings in the evenings. Free breakfast choices were good and the cafe area always clean. less

We were in town for a funeral, that just happened to be Super Bowl weekend. Best Western Plus was in the area and had vacancies. The hotel and room were clean, bright, and up-dated. The staff were pleasant and helpful. The breakfast left much to be desired, but hey, it’s free. less

The check-in was efficient and the king bed room was spacious and fairly clean. This is not a luxury hotel but it is a good value and is convenient to both Roswell and Alpharetta. I would like to say a special thank you to Mr. Mohammed at the front desk for making sure my stay was comfortable. less

I stayed at BW Plus Roswell for one week. The room and bath were comfortable. The internet left much to be desired as it locked up each of the four nights I was there. Housekeeping partially cleaned my room on my third day. On the fourth day they did not touch it. I returned at 5:00pm to find the room with refuse in the bins, no clean bath linens, an unmade bed... and so on. I contacted the front desk and told them, at that point, I simply wanted fresh bath linens so I could bathe. I would tidy the room myself. Housekeeping responded in short order, bringing me the requested linens and taking the packed up refuse from the bins for me. The young lady working was very apologetic (she was not responsible for the morning cleanings of the rooms).Breakfast is lack luster. Instant coffee, instant oatmeal, whole fruit, scrambled eggs and sausage patties.While I would have LOVED a more robust breakfast or Grab and Go options, I was able to zip to Kroger each morning to get meal options to eat for breakfast each morning.For basic business travel: if you are looking for comfortable bedding, a nice sized room and a location near restaurants and shops I would recommend this property. less

Started out well enough. Spoke with Hortence the mgr before arrival and she helped me get sorted with using one of my award nights stay. She made sure we would not have to switch rooms on the second night. Arrived late but checked in fast. Opened the door to our room and it smelled musty...as we stepped further in we could see mold on the wall where there has been a water leak. So we promptly exited,! Front desk clerk was sitting in eating area and curtly told us they were booked nothing she could do. So we sat in lobby and began to look for another hotel. There was no way we were gonna stay in that room and get sick. Frustrating!! So I went back to desk and was about to ask her could she help us check other best westerns...it’s late ...we are tired..my husband has a business meeting in the morning...she checks her computer and found a cancellation there and put us in that room. She said she would make a note about that mold room and setup so we would not have to change rooms the second night. The room was clean and definitely no mold. The tv volume is throttled so it won’t go but so loud. When the air conditioning came on you could not hear the tv! Morning breakfast was standard. Since it was earlier than I eat I plated my food and was sitting with my husband. The morning breakfast lady asked who’s tray is this and I said mine. I can’t eat right now due to medication. She pointed to a sign which I had not seen saying you can not take any food back to your room. I explained my medication and she just looked at me rudely. So I went to front desk and explained to gentlemen there my situation and he was very pleasant and said he understood. He went and explained to her and pointed me out and she just glared. Well I get a call from front desk later that morning informing me I would have to move rooms. I told them the night clerk had made notes and set up for us to not make a move. I don’t care what they said was the answer I got..you will have to move we need that room. So I get dressed pack up our stuff and wait for the call to where I have to move. The call came and oh...you don’t have to move.! Internet very slow. Checked out and saw Hortence the mgr. she apologized for the issues and gave us a 1000 extra points. She was very nice but not a good stay. less