We had booked this hotel on Nov 14 for a Dec 17 stay based on it being a "pet-friendly" hotel. I asked at that time if we could have a late check out as we were going to church in Portland and didn't want to leave our CATS in the car. No problem, I was told. We arrive at the hotel at 3:30pm on the Dec 17, admiring the gorgeous, snowy riverbanks that would be our view from the room. At check-in I mentioned we had 2 cats, and was promptly told that they don't take cats. Needless to say, we were quite upset. The reason why we booked there in the first place was that they were "pet friendly" . They said they used to, but changed their policy because some idjut put cat litter in the toilet. Ok, so charge that person for the plumber's fee, but don't disqualify all cat owners. We asked to speak with the manager to see if they would make an exception because we were not told that they didn't accept cats when we book the room directly with them. We were told that the manager told them to tell everyone that they don't accept cats, but they never got the manager for us. Why was that?
There were computers in the lobby so my husband and I started searching Trip Advisor for someplace else, I had pulled up B.W Rivershore's website and to quote their web site " Our pet-friendly hotel welcomes the entire family, because we know that it's not a vacation unless everyone gets to go. There are few pet-friendly hotels in the area so take advantage of our welcoming environment" Nowhere does it say that they accept dogs only - no cats. I guess that dogs are part of the family and should be included, but if you travel with cats you are not wanted.
While I was on the computer, one of the front desk gals comes over, shoves a piece of paper in my face from some B.W corporate website, with a couple of lines highlighted in yellow, and starts fussing at me that I should have checked B.W pet policy. I didn't really look at it carefully because I have stayed a a number of B.W and all of them accepted cats and I didn't want to deal with her rudeness. Since I was currently on their hotel's website, I pointed out to her their pet-friendly policy and how they want to include your pet as your vacation wouldn't be complete without them. I asked her where does it state on your website that "pet-friendly" only means dogs.
We eventually found another hotel, but it cost more and had a lousy breakfast. This B.W Riverfront Hotel gives Best Western a bad name for the way we were treated and the lack of updated web site information. Even if we travel through without our cats, we certainly will not give this hotel any of our business! less
Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking time to write a review. I do apologize but we do have a strict policy regarding not accepting cats. I am sure your cats are lovely.
I am happy to hear that you found accomodations that accept your pets while you travel.