Horrible check-in experience. I arrived at 2 am, and checked in. I rang the doorbell twice, after waiting 5+ minutes I called. The front desk guy came running out of the back to answer the phone. ... more
Horrible check-in experience. I arrived at 2 am, and checked in. I rang the doorbell twice, after waiting 5+ minutes I called. The front desk guy came running out of the back to answer the phone. I waved at him and when he answered the phone and realized it was me, he slammed down the phone. He let me in and rudely told me that they have a doorbell. I told him that I rang it twice. He then said he couldn't hear the door bell from the kitchen. I had to tell him that I was a gold member because he did not ask. Initially I was told that I could check out in after 3 nights including the one I checked in at. When I went back the next night to verify my checkout time on the day I was supposed to leave, the same guy was working, and told me that I had only payed for 2 nights. So I had to pay for a third one, thanks to his mistake. Furthermore, I had a coupon for $75 off, but was told by the same guy that they could only give me $25 of it.
The room was fine but then noticed crackers on the floor under the bed from the last tenant I guess. The selection of tv channels was crappy, and I was told that Showtime was on channel 18, but it was not, and I never did find it. The walls were not sound proof. When I would leave for the day, the maids were not wearing masks.
One plus is that the sheets and towels were clean. And the door locked well (even though it was not airtight). I stay at Best Westerns all the time, but I won't be staying at this one again. less