Best Western Plus Rio Grande Inn

The internal courtyard and pool area amplify any noise or talking going on, making for poor rest. This was one of the pricier hotel options in Durango and it was really disappointing. The design of this hotel is not good if you want to rest. less

If you happen to stay free for a night make sure you also book a reservation if you plan on staying more than 1 night. My husband and I were misinformed the day of check in on being able to extend our stay. When calling to confirm in the morning we were told we would have to move rooms and pay for an extra bed. When asking for a late check out for the inconvenience we were snapped at by the woman at the from desk reminding us what time check out was. less

The location was perfect for our needs of walking into Downtown Durango. The room was older, but seemed clean. The staff was nice upon check-in and check- out. They changed our room from a king to two queens which was disappointing for my husband and I as this was my birthday weekend trip. But we were meeting people so my husband wouldn't let me call to switch it as we didn't have time. less

Older hotel...very dark rooms but can live with this. What I would never expect is that you could not shower in the room. The bathtub water faucet was broken (dangling loose on wall) and the plunger to pull to direct water to shower was busted as well. Didn't notice till morning when I went to shower. Also, room AC was circa 1980s. Sounded like a small jet engine and put out very little cool air. Extremely poor night's sleep due to AC noise and how hot the room was in May. I did mention the shower problem to front desk. Not her fault I know but you might expect a discount on the room or offer another room to clean up in. less

What a dump. Dark and Dingy. Really outadated. Rooms revolve around a common pool area, which is really diry. The hot tub does'nt work and the surface is so dirty i did'nt even want to step on it. They have no keycard access to exterior doors so anyone can access this hotel at any time. Way overpriced for this location. less