Best Western Plus Rio Grande Inn

We stayed here because Best Western is good about allowing dogs. (We've been to several this summer.) This room was not good. It was not really clean, especially the bathroom. The bathroom itself was dated and worn out. The bed was not very comfortable. Parking is tough -- the lot is on a hill and it's first come, first served. Not close to the rooms at all. To top that off, the lot is not well-lit. We were offered free cocktails at the bar -- to make up for the shortcomings of the room?! We would not stay here again. less

Great location in walking distance to downtown so you can leave your car at the free hotel parking and explore the area by foot. Property provides an indoor pool. Staff is friendly and accommodating. Breakfast is a standard US hotel chain fare. The rooms are nice and clean and we were able to take our four legged family member along. less

This was a pretty standard place to stay, though pricey, but all hotels in Durango are expensive. They have a happy hour, indoor pool, a hot tub, and a fairly nice breakfast buffet in the morning. Parking was tight, and housekeeping services were limited. less

Older but very well maintained hotel tucked away in a corner just off Historic Downtown Durango. 5 minute walk to the train station and Main Street. Very nice staff who are on top of their guests needs. We stayed Monday- Friday, plus an emergency need for Friday night after my flight got canceled. They are linked to the other 2 Best Western hotels in Durango and would have called around to find us a room if need be. I have allergy sensitivities to scents and perfumes and made a request for housekeeping to not clean the room on Wednesday, just trash and towels, for that reason. Came back from being gone all day Thursday to find that Housekeeping had made up our room, cleaned the bathroom, and had NOT used any smelly products! They remembered and were awesome! Hot tub lost its heat on Thursday evening. One mention to a staff member who quickly notified maintenance, and the hot tub was worked on early Friday morning. Terrific experience here. Plenty of on-site parking. 2 free happy hour drinks per adult per evening!!!!! less

I felt like I have overpaid for this room, Food & drinks are worst, Water pressure in the bathroom is not acceptable and worst, also inside the sink and bathroom water is not going properly. Overall it is not a best experience. less