don't stay here if you require quiet to sleep. one of the louder hotels I have ever experienced. it sounds like people are going to crash through the ceiling when they walk in rooms above. the screami... more
don't stay here if you require quiet to sleep. one of the louder hotels I have ever experienced. it sounds like people are going to crash through the ceiling when they walk in rooms above. the screaming from the pool starts at 9 am sharp and it is inescapable until 9 pm. our 2 year old was not able to nap because of the screaming pool noise. the pool area itself is freezing because it is surrounded by about 30 exterior doors that are constantly opening and closing from guests (not exaggerating). as a result, adults supervising kids at the pool sit there in winter coats. in addition, the staff promptly closes all of the general hotel areas at 9 pm (probably due to previous noise complaints). as a result, there is no place for a large group to congregate after 9 pm. the location is perfect if you are staying for the polar express because it is in walking distance to downtown Durango. unfortunately, the quality of our stay was so poor we left a day early. the staff was generally friendly. the breakfast was the standard make-you-own-waffle hotel breakfast. less
EricaS3251, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We apologize for not meeting your expectations regarding the noise from our pool area. We do strive to be mindful of the sound, in part by limiting the hours in which this amenity is available from 9 am to 9 pm. Featuring an indoor heated pool is a draw for many travelers, especially during these winter months when so many properties in the region will have their external pool areas closed for the season. We are happy to hear that your interactions with staff were positive encounters during your time with us. Please note that our 24 hour staff would be happy to assist with any issue that might arise over the course of your time with us, whether that be discovering if an alternate room located away from the pool was available, or discussing using our dining area Otto's as a meeting room for a larger group; we are here and happy to help provide excellent service.