Best Western Plus Rio Grande Inn

We spent two nights in Durango, Co ate the BW. The room was expensive considering how small and dingy it was. We had to take our showers in a tub with a clogged drain. It was not pleasant. The parking was non-existent. We are older and had to drag luggage quite a distance. Seems there were more cars parked than rooms available. less

The hotel, staff , amenities and location are excellent. Our stay however was ruined by 3-bus loads of seniors who basically took over the hotel and forced us(group of 8-seniors) out of the hotel. The breakfast itself was outstanding but could not enjoy due to the bus groups. less

In a decent location near to the train station and the main drag, I'd recommend this hotel, but be careful in your room choice - the side with the view also gets the noise from the main road, and some rooms, overlooking the inner pool area may be on the dark side. Our room was fine really, the stained toilet, which shouldn't been cleaned though. The big let-down for us was the breakfast, just some standard issue tepid re-constituted scrambled eggs, which tasted of nothing, pappy white bread, a few cereals and drinks - easily beaten by a cut-price 'Super 8' hotel we stayed at near Albuquerque - for a BW 'plus' hotel this is not good enough. Worse, and depressingly, it appears that absolutely everything, the plates, the cups, the cutlery etc. is simply disposed of after use; this is really awful. Hotels make a big deal about 'protecting the environment' by re-using towels etc; the hypocrisy of what is obviously a cost-cutting exercise, when set against the casual disposal of bags full of plastic from the dining room, destined, presumably, for land-fill, is clear for all to see. Best Western bean-counters in head-office should be over-ruled, and proper plates and cutlery used, and washed up afterwards! less

The location is the best for taking a short walk to the Durango train station. The rooms are pretty nice, staff does a great job. Nice looking pool and hot tub. Guests can use the laundry for no charge, just purchase soap at the desk in the main lobby. Every night a bar tender makes almost any drink you desire, two hour happy hour, 2 drink a night limit. Breakfast in the morning can be crowded, but be patient it's worth the wait. less

This hotel us very convenient to historic downtown. It was mostly clean. Staff was very friendly and helpful, especially the breakfast attendants. It was very noisy with lots of street noise, other guests and the train. Pool was ice cold, definitely not heated. We ended up going to the rec center to swim. Breakfast was good. It was really expensive for a basic room. It is also supposed to be a smoke free property and we smelled marijuana twice, once was really strong. The phone in our room was broken. Front desk just said okay to everything but I doubt anything was or will be done. I would only consider staying here for a great rate. Otherwise will look for another spot on our next trip. less