My wife and I stayed here two different nights on our way Northern Colorado, once going and once coming back to AZ The first night was a Tuesday, late check in and very pleasant. Hotel was quiet and we were on the 3rd floor. Parking was fine even in the heavy rain. Went to the room, soaking wet but couldn't get in.....they had us in the wrong room. Staff immediately came up, moved us and we got settled quickly. Staff was great. Room is outdated and in need of repair. Missing caulk on tub, mis-matched trim/doors, worn carpet vs. new coffee, and end tables. Bed was great. Comp breakfast next morning was good and again staff great. We came back on the following Friday, way more crowded as to be expected. However, this hotel has an indoor pool and the majority of the rooms face the pool and it can be quiet loud with the echo. This time we were on the 2nd floor right center of the pool which was stupid loud come breakfast time. Several families enjoyed the comp breakfast and ate by the pool, but had NO regard for those still sleeping at 0730. The noise from mere conversation was too much and forced my early wake up. Keep in mind we had driven 9 hours at check-in, then had dinner and just wanted at well deserved 1100 check out. There are several signs by the pool area that read....be quiet and respect sleeping quests, this went un-noted by at least three families with small kids who were really loud. The signs should be enforced but were not. Could hear the people on the 3rd floor all morning too, as well as the people next to us on both sides. Thin walls, loud pool, no enforcement of quiet hours...we will not stay again. Close to all the good places, Steamworks, Ore House, etc...but when booked up, no bueno. Small suggestion would be to not allow anyone in the pool area at night or in the morning considering how close all the rooms are and how much it echos. The comp breakfast and cocktail hour were great, just not when people are trying to sleep Not all of this rests with the hotel either. Parents, adults, need to be aware of their surroundings and other people...just because your up at 0730 doesn't mean everyone else wants to be, or just because your up at 2330 doesn't mean you have the right be loud...Staff, room, parking, access, location, amenities all great......poor building design makes this a no-go for us next time around....Only got three stars cuz of the staff, room and amenities. less
gmW6232ZI, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I couldn't agree more with you! Unfortunately at times people are not as respectful of those around them and the staff does try to keep it down the best we can. We do have rooms that are not around the pool area and if you would give us the opportunity to host you again, we will get you one of those rooms. We are in the process of updating the rooms and will be doing so this winter during our slower time. Thank you for your kind words about the staff.