Best Western Plus Rio Grande Inn

don't stay here if you require quiet to sleep. one of the louder hotels I have ever experienced. it sounds like people are going to crash through the ceiling when they walk in rooms above. the screaming from the pool starts at 9 am sharp and it is inescapable until 9 pm. our 2 year old was not able to nap because of the screaming pool noise. the pool area itself is freezing because it is surrounded by about 30 exterior doors that are constantly opening and closing from guests (not exaggerating). as a result, adults supervising kids at the pool sit there in winter coats. in addition, the staff promptly closes all of the general hotel areas at 9 pm (probably due to previous noise complaints). as a result, there is no place for a large group to congregate after 9 pm. the location is perfect if you are staying for the polar express because it is in walking distance to downtown Durango. unfortunately, the quality of our stay was so poor we left a day early. the staff was generally friendly. the breakfast was the standard make-you-own-waffle hotel breakfast. less

We were in town for the polar express and spent the night here. The service was excellent. Multiple staff members went out of their way to help us out. My husband and I received two complimentary drinks each and they stop serving at 7:30 and I didnt realize it was 7:35 when I went to get mine. The person in charge was nice enough to serve me anyway. Also, while in the hottub a staff member who was just passing by offered to turn the jets on. Which I thought was very nice of him to do so. The breakfast is also delicious, the waffles, biscuts and gravy, excellent. At another time I was walking to my room with my hands full and another staff member ran to open the door for me. All in all we received very good service at this hotel, highly recommend it. Its the little things that count and make you return! less

We would definitely stay at this hotel in the future. It's location is about a 5 minute walk to Main St. and all the shops and restaurants. The train station is even closer! It was very quiet; clean; well decorated; and had a great evening social time by the pool from 5:30-7:30. Breakfast was very good and provided plenty of seating. less

Great location. Within walking distance to historic Durango Train Station and Main Street. We were able to walk to Main Street for great restaurants and shopping and did not have to deal with the hassle of finding a parking space. Family friendly. Grand kids loved the centrally located pool and we enjoyed relaxing in the hot tub. And nice having access to complimentary washer and dryer. Nice complimentary breakfast with awesome attendants. And we also enjoyed the complimentary happy hour. Well maintained hotel. We have stayed here multiple times over the years. It is our hotel of choice when we visit Durango. less

We had the best time in Durango and this hotel was in the right area so we could walk and shop all the local business. The kids had a blast swimming and meeting new kids. The only grip i have is that if you don't want to hear kids running all night above you make sure you are on the top floor. less