Best Western Plus Rio Grande Inn

My first time to Durango and was thrilled with the location of the BW. The front desk team was helpful at check-in. An older hotel, but my room was comfortable and with the balcony I was able to keep an eye on my bike. I had an issue with my shower and sink draining and reported to the Manager. She was very understanding and assured me it would be repaired. When I returned to my room the drained worked very well. They provide two washers and dryers that were very nice without additional cost which was very helpful. Their fitness center was shared with the laundry room and also where housekeeping kept all their carts. A bit awkward with people doing laundry watching you workout. The cardio equipment needs some TLC and the universal weight machine did provide a good all around workout. The breakfast was OK and basic. I only went their once. They did provide me with a happy hour card for a couple drinks each night. However, being so close to main street and so many great bars and restaurants, I never joined their happy hour. Nice touch to provide the option. Overall a great hotel and I will definitely return the next time in Durango. less

Two of my friends and I stayed here during our college girl trip :) it was amazing!! the location couldn’t have been more perfect. it was a three minute walk to main street, which was packed full of local shops and restaurants. the train station is a five minute walk from the hotel, which came in handy when we decided to visit Silverton. the hotel staff was very friendly, and breakfast included eggs, sausage, waffles (which we had every day;) ), oatmeal, cereal, yogurt, fruit and a few other options. the rates were pretty great too, especially for the location. definitely recommend this place!! less

Interesting Hotel. The location was very good for walking downtown. The parking was a little tight, but there was parking. Rooms were a little dated. The pool was inside in an atrium which was very interesting. What sold me on this hotel is that the hotel gives two complimentary drinks for each guest from 5-7. How much fun this was! The kids and we swam and we met so many different people as they actually left their room. I think this was a great treat! Also, the breakfast was a normal BW Breakfast, which we take advantage of during our travels! less

This hotel was okay. Room and hotel in general, are dated. Nothing extremely special. Many of the rooms over look the indoor pool and the rooms feel like you're in a fishbowl. Large windows on french doors to enter room. Curtains lower so other people, for the most part, can't see into your room. We could hear most noises if people passed by our room and from the surrounding rooms. The light was burned out in the bathroom, but we had the heat lamp light to use. For the price, I would expect better accommodations. The hotel location is very nice to explore downtown. We didn't use our vehicle at all once we parked in the lot. The front desk workers were nice and helped us switch to a different fishbowl room. The first one was right where everyone comes in and out on the 1st floor. We did book through hotels.com so maybe you would have better luck just booking straight with the hotel to have access to better rooms on the property. That said, of course our kids loved the indoor pool and it's always nice to have free breakfast to feed little ones as soon as they wake up. less

So this place is ok....the room is ok....the breakfast is ok....location ok....pool ok. It looks like a place that used to be and outdoor access that was enclosed later...but thats a guess....but it does have a dated feel. The lady at breakfast was awesome....as was the maid staff. The counter staff only seemed to know the word no. Not sure how to explain but it wasnt welcoming...something that chains like Holiday Inn Express have perfected. Best Western is trying to up their game with the plus and executive chains....but its not working. This is the kinda place that people stay at when the hampton, the holiday inn express or Marriotts are booked. Its slightly better than a motel 6 but still charges like a hampton. I would look elsewhere but if u have no other choice...stay here. less