Very disappointed .Just not up to standard expectations.
23/08/2018 Dallasite7, DALLAS TEXAS
First impressions are important at a hotel and the lady at the front desk was so very unfriendly and rude that if I had not been driving all day I would of left and gone elsewhere. The room could of b... more
First impressions are important at a hotel and the lady at the front desk was so very unfriendly and rude that if I had not been driving all day I would of left and gone elsewhere. The room could of been cleaner and the toilet was not bolted to the floor well. The bed was fairly comfortable and that was the only nice part of the room.The top bedding looked like it needed a wash.Breakfast was fair.They ran out of eggs and bacon and we waited for a long time before they made more.I would not recommend this place at all. There is no where to eat near the hotel but a Pizza Hut and it was so full of flies we could not eat in there! The price we paid was ridiculous for what we got! We stayed at another Best Western near Palo Duro Canyon the night before and it was a much nicer place and more reasonable! less
SRHall, Owner at Best Western Plus Red River Inn, responded to this review
I deeply apologize. There is no excuse for rudeness or anything less than a warm, friendly greeting upon arrival here. This is the standard to which we aspire. My family has been in the hotel business for more than fifty years and it is extremely important to us that our guests be treated as family. This situation will be rectified. Again, I apologize.
Our hotel consistently ranks in the top 20% of all Best Westerns in cleanliness. We sincerely regret that you felt we fell short in this area. We will continue to strive to improve. Thank you for being our guest. We appreciate the opportunity. We hope that you will consider giving us another chance to be of service in the future.