Best Western Plus Rama Inn

The rooms are dirty, the floor is not vacuumed in rooms or hallways. The receptionist at night does not wear a mask and did not enforce mask wearing of guests. If you want a room change due to cleanliness, you have to argue the receptionist for it. Staff was not polite and not accommodating. less

Dirty, dusty furniture and carpet, garbage behind bed and night stand, not enough linens, no coffee in lobby, no Protein offered for “free” breakfast. Most troublesome, check in was not allowed until 5:15 pm...no compensation offered, just excuses. Saying they had two staff to clean 60 rooms. What does this say about the management? less

This Hotel is close to Food Stores, to shopping, auto parts, and fast food locations. BK is like right in the parking lot! Right off The main highway through town. The staff are friendly and helpful. Location is under construction currently on the sidewalk areas, but has a pool, laundry, breakfast(Covid) conditions, and amentities within walking distance. less

We do our best to stay here every time we come into town. This time they had the pool/hot tub area closed.. Very depressing when u travel for hours and expect to relax in the hot tub/jacuzzi and when you get checked in and ask what times are available they tell you it's closed because of COVID-19. Not sure why when you scheduled a time to be by yourself and there is so much bleach in both the pool and hot tub/jacuzzi it will kill the virus.. very disappointed this time. Hope they open that area back up soon. less

The person working the front desk is everything a tired traveler wants from a hotel receptionist. We had booked online and while the front desk was preparing our keys the conversation turned to the availability of a two room suite. A quick search showed that there was a two room suite available and the price was reasonable. I asked if we could look at and we given a set of keys. It took us just a few minute to decide that we wanted the two room suite. Back at the front desk it took several minutes to change the reservation but we soon had our suite for the night. The room was clean, comfortable, and quiet in spite of the fact that the big rig parking lot was on our side of the building. Breakfast was a Grab-and-Go Bag. The only negative was that some of the breakfasts required a microwave to warm them up; however, bagel and cream cheese is the perfect Grab-and-Go Breakfast. Five stars for the customer service. Best Western Plus Rama Inn will most likely be our go to hotel in Redmond OR. less