Best Western Plus Rama Inn

The person working the front desk is everything a tired traveler wants from a hotel receptionist. We had booked online and while the front desk was preparing our keys the conversation turned to the availability of a two room suite. A quick search showed that there was a two room suite available and the price was reasonable. I asked if we could look at and we given a set of keys. It took us just a few minute to decide that we wanted the two room suite. Back at the front desk it took several minutes to change the reservation but we soon had our suite for the night. The room was clean, comfortable, and quiet in spite of the fact that the big rig parking lot was on our side of the building. Breakfast was a Grab-and-Go Bag. The only negative was that some of the breakfasts required a microwave to warm them up; however, bagel and cream cheese is the perfect Grab-and-Go Breakfast. Five stars for the customer service. Best Western Plus Rama Inn will most likely be our go to hotel in Redmond OR. less

Great, centrally located hotel, close to many restaurants and some parks. Hotel staff was very nice, friendly and accommodating. Had 2 issues during our stay, nothing to do with the hotel or accommodations, which were both handled perfectly by the staff. Will definitely stay again. less

The maintenance and cleanliness was unacceptable. Our room had not been properly cleaned and there was no maid service during our stay. The hallways and stairs were filthy and the grounds had trash everywhere. less

Hotel was clean and had everything that we needed. Great breakfast. Eggs and gravy were not hot, barely warm, but that was OK. The thing that upset me was when we checked in we were told they needed a $20.00 deposit. My husband and I do a lot of traveling and have never had to do that. I questioned it and said they could ask for additional fees. The only thing I saw on their description was additional fee of $10.00 for rollaway bed. Desk clerk said in case of missing towels or damage. I am in my 70's my husband is 80. What damage would we do? I asked other guests if the had to pay a deposit, they said no. We were only charged on credit card just price of room. I told desk clerk I had taken pictures of everything when we left so I had evidence of nothing damaged or missing. Don't know if it was hotels idea to charge deposit or booking company went through. less

Great customer service. We were there for a basketball tournament and had a great experience. Staff was very friendly and helpful and the mini suite was very comfortable for my family. We even traveled with our service pet and they were welcoming. less