Attended a Memorial
Hotel was clean and had everything that we needed. Great breakfast. Eggs and gravy were not hot, barely warm, but that was OK.
The thing that upset me was when we checked in we were told they neede... more
Hotel was clean and had everything that we needed. Great breakfast. Eggs and gravy were not hot, barely warm, but that was OK.
The thing that upset me was when we checked in we were told they needed a $20.00 deposit. My husband and I do a lot of traveling and have never had to do that. I questioned it and said they could ask for additional fees. The only thing I saw on their description was additional fee of $10.00 for rollaway bed. Desk clerk said in case of missing towels or damage. I am in my 70's my husband is 80. What damage would we do? I asked other guests if the had to pay a deposit, they said no.
We were only charged on credit card just price of room. I told desk clerk I had taken pictures of everything when we left so I had evidence of nothing damaged or missing. Don't know if it was hotels idea to charge deposit or booking company went through. less
bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us, despite the issues you mentioned I'm actually stumped about the request for the $20 deposit, as that is not a procedure we have in place here at the hotel. Perhaps the booking company as you mentioned. Anyway, we do hope to see you again on your next visit to Redmond.