Best Western Plus Poconos Hotel

Unfortunately, this hotel was clean, but that is it. My son is 6 feet and had to literally get on his knees to brush his teeth, the bathroom you can barely fit in, it is literally a closet with a shower that has no pressure. Kids running in the hallways early in the morning and pot smoking at the back exit, so every time you walked in and out, that's all you smelt, they need to give them a smoking section outside away from the exit/entrance. Room was nice, mattresses were bearable. Would definitely not stay here again nor recommend. If this was a "plus" hotel, it makes me wonder what a regular Best Western is. First and last time staying at a Best Western, I tried to only stay one night and was denied. less

The hotel was extremely dirty and the whole place smelled like pot. The shower head was in the jet tub, but there was no shower curtain so the bathroom was flooded after every shower. We could hear the people talking in the room next to us, and also had the pleasure of hearing them snooze their alarm every 5 minutes beginning at 5am for an hour. Walls are ridiculously thin. I would never stay here again. less

I’m in my early 20s and chose this property because of price & location. With that being said, I’m not overly critical of hotels - at all. This was the absolute worst hotel I’ve ever stayed at in my life. I would never recommend this property to anyone. You’re better off staying at a motel. Stayed 4 days, 3 nights: 1. NO HOUSEKEEPING SERVICE: room was never cleaned and never received new towels - even though it was included in the price. Towels were DINGY, STAINED, and SMALL. 2. NO BREAKFAST because of “COVID”. 3. Hotel smelled like cigarettes and there were sketchy looking people wandering the halls - NOT FAMILY FRIENDLY. 4. Doors (other than the main entrance) were constantly propped open the rocks - allowing strangers to easily gain access through discrete entrances. DO NOT STAY HERE. THEY ARE VERY UNDERSTAFFED. SPEND YOUR MONEY ELSEWHERE. less

We stayed here after the NASCAR race in Pocono as it was not far from the track. The hotel was ok for just an overnight stay. The hallways were on the grungy side. The pool area was not the nicest either. I would not stay here for an extended period of time. It was fine for an overnight stay. less

Hotel was fine for one night. Room was clean although public spaces like hallways were not well kept. I assume they like so many other post pandemic businesses are having difficulty hiring enough help. Best part of the experience was the desk clerk Iris who greeted us so pleasantly upon our arrival. Really appreciated her assistance! In stark contrast to the gentleman the following morning for whom I had to call 3 times to come out from the back room for checking out. less