09/02/2019 Dawn D, Williamstown, New Jersey, United States
This hotel was fantastic, greeted with friendly staff upon arrival. Room was clean and smelled nice. Pool was great! Warm and a decent size. They drape pool towels on the chairs, i thought that was a ... more
This hotel was fantastic, greeted with friendly staff upon arrival. Room was clean and smelled nice. Pool was great! Warm and a decent size. They drape pool towels on the chairs, i thought that was a nice touch. Breakfast was good, you get all the necessary breakfast foods along with scrambles eggs, potatoes, sausage, and bacon. The make your own waffles were soo good!! The ladies at breakfast were so friendly. We had a room with a fireplace and during the weekend a friendly worker came up and set the fire log up for us. They always have hot chocolate, tea, and coffee in lobby. Parking was perfect as well. It’s about 3 miles from Camelback and the outlets are literally right around the corner, maybe a mile. I highly recommend this hotel!!! I would Definitely use this hotel again for my next day in the Poconos! less
KayleeSweda, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank you so much for your stellar feedback of the Best Western Plus Poconos. We are thrilled to see that you were treated to a five-star experience during your stay with us. My team and I are here to assure that each guest is provided with everything they need for a comfortable stay. We take great care in providing excellent customer service with a smile. From the front desk, to housekeeping, to our breakfast, each member of our team strive to exceed expectations. We are so happy to know this shone through and I will be sure to pass your kind comments on to the staff especially our public area attendant who leaves their personal touch on our pool area. Your recommendation is highly appreciated.