Best Western Plus Poconos Hotel

Valentines disappointment! My loves first trip to see the snow covered slopes of the pocono mountains. Upon arrival approximately 40 minutes early made us feel very unwelcomed, had absolutely no personality, not one smile, hello or greeting even though I called just minutes prior to check if room would be ready as there was much to do in the area to keep us busy until, we’re told room was ready during the call. Plenty of left over food and opened beverages remained in room and fridge, had to clean it before putting our celebratory wine in to chill, coffee packets and tray for such completely covered with spilled, sticky coffee, again found myself cleaning! Fell and injured my arm, shoulder and neck on solid ice and untreated walkway at rear entrance where we were told could park to be closer to room, pass key did not work leaving me stranded in pain as I now had to depend on my date to carry luggage to our room! less

Room was clean had good tv an staff was friendly and helpful they have indoor pool I look forward coming back again hot bath tub with shower vending machine cash front staff was very friendly an house keeping was excellent close by to shops less

We are here for a mini getaway, was placed next to a room from hell where there were more than 10 people in a room that smoked cannabis, drunk, and loud as hell. Made several complaints was informed they were receiving complaints from multiple units and at 1 am ! We were transferred to another room with a fireplace. Which did not work, the breakfast was in the pic attached, a diabetic cocktail, and there was not even coffee that's edible in the room. Pool was very cold and the bottom of the pool so slippery you couldnt stand without slipping. No one follows up! The bed sheets had stains there was blonde hair on the pillows in our prior room on arrival and I am not blonde. Not a good experience at all. Would NOT recommend. Shame on Best Western name. Management is no existant. less

The hotel was great, I loved the fact that I had the fireplace. What I did not like is the fact they gave me a childish breakfast option granola bar, fruit cup, sunny D HORRIBLE!!!! My blanket had bleach stains. less

I want to start out this review by saying I’m not the type of person that would typically stay at a best Western. When I travel I typically would either stay at an Airbnb or I would stay at a Hilton property. We wanted to head to the slopes at the last minute and most good air bnb rentals were booked but didn’t want to go to camelback resort so decided to go with a cheaper hotel and spend the day out and about. My review is going to be mostly critics but at the end of the day we slept well, stayed near where we wanted to visit, and saved money and that’s what mattered most. All of that being said, I had my expectations set a little bit lower because I know generally what I should expect from Best Western. The thing is, this place really is in the need of a facelift. Most things in the room were broken, scuffed, dented or in some way torn or something of that nature. I would say the bathroom was in great condition except for most of the towels had some sort of a hole or something in them. I’ll try to upload as many photos as I can, but I think I’m only allowed to do 10. This room looks every bit as dark and sad as it does in these photos. We booked a “one bedroom king” that had a Jacuzzi. I hope no couple decides to book this room thinking it’s going to be some sort of a romantic getaway because it definitely looks like something out of a horror movie with so many things in disrepair. This one bedroom king room looks nothing like the images provided by the hotel. We chose this room because we like sleeping in a king size bed when we travel since we have one at home, plus we were traveling with our six year old and we wanted him to be able to have a separate sleeping area in the extra space would be helpful. This room has a fold out couch which of course is questionable...we understand that hotels like this that have fold out beds won’t have the best mattresses in the world. We requested a couple of extra blankets so we could actually cushion it so my child wouldn’t have to feel like he was sleeping on metal springs and it did help some, he had no complaints. I did however think it was strange that the blankets we were given seem like they had burn holes and weird stains on them but we made it work by covering them with the sheets. I was disappointed there was no divider between the two sleeping areas as in the photos. The bathroom is too small to get dressed in :( This hotel advertises as “no pets allowed”, but that is not true. There were at least two people walking their dogs in the parking lot of this building and the room across the hall from us had a dog barking. I actually addressed this with the person at the front desk by phone after check in who honestly didn’t seem to care very much that there was a dog across the hall from us. At the end of the day it isn’t a big deal for me personally as long as the dog isn’t disturbing my sleep, but if you have dog allergies it may be a problem since they don’t seem to mind too much about them but who knows. They don’t serve breakfast here because of covid, but they do have one of those grab and go breakfast things going on where they have a pre-packaged little juice bottle, a fruit cup and a granola bar. The pool was open and we did stop by to check it out but it really wasn’t our thing... it was in the 30s we were there so even though the water is heated it wasn’t the warmest thing in the world but there’s only so much you can warm a pool. The gym was closed for Covid as well. There’s a little arcade and vending machines too. I will also say that the staff we encountered while here were friendly and professional and wore masks. I only had to smash 2 bugs while staying here so there’s that lol I know with all of the travel restrictions it’s probably been hard on the hospitality industry, but upgrading these towels and broken furniture and blankets would go a long way. less