Best Western Plus Poconos Hotel

We needed a quick getaway and this property looked good "on paper." The check-in person was very professional and friendly. I paid about $40 extra to add the jetted tub, figuring this would add to the enjoyment and relaxation of our getaway. The room was average, if a little dated-looking. That evening, when we came back after eating and hiking that evening, I was disappointed to find that only 1.5 of the 4+ jets were working. So it was a hot bath with a little turbulence. Not much I could do about it at that point in the evening, so I informed the same nice reception person on checking out the next morning. She promised to let the manager know. After not hearing from the manager, even after several email messages, I am very disappointed with the lack of interest in customer service at this hotel. Suggest you test everything upon check-in if you want to make sure you're getting what you paid for-shouldn't this be housekeeping's job? Even if management contacted me to say, "sorry" this would have left a better impression. I feel ripped off. less

Check-in was easy. Free hot breakfast? - there is none due to Covid.. You stop at the front desk and they give you a Grab and Go baggy for breakfast. Contains juice, fruit cup, granola bar and bottle of juice. That was our snack! We went to Billy's Diner for breakfast and dinner. Food is very good, plenty of tables available. Hotel does not offer computers in lobby or.coffee set up due to the virus. Room and bathroom were clean . stayed for 2 nights - no maid service the 2nd day - no big deal to us. We stayed in a room with two double beds, and they were comfortable. Only thing I might suggest is grab bars in shower for elderly people. Pool looked nice - many young families were using it.. Would stay again if we came.up. plenty of parking also. less

Stayed in most expensive suite....while lights tv ac fridge worked room is dated bathroom mold on caulking tub..water smelled, sink drained every slowly, carpet stained, furniture dated( cushions flat, coffee table chipped scratched rickety.best western should be ashamed of charging the rates for their most expensive room....however the staff is top notch,wonderful courteous less

I made a reservation at this hotel for our family. We were travelling with my 4 year old daughter. The night before our stay, my daughter woke up with a cold and later developed a low fever. I called the hotel to cancel our stay and hopefully get a refund. They told me they werent able to refund me the money. I would had hope that with the pandemic, they would be a little more flexible and understanding. Maybe if money back wasn't at all possible to at least allow me to rebook it for another day. A little tip for customer service, the least you could had done was to give me your best wishes for my sick daughter before you hung up the phone on me. I will not be giving this hotel or any other affiliated hotel my business. less

My husband and I stayed at the hotel for 2 nights. The location was perfect and close enough to area attractions!! The room was just OK. It had a fireplace but no one told use we had to bring our own wood (previous hotels we have stayed either supplied logs or had electric fireplace). We also booked room with jetted tub but was never told the jetted tub was in place of shower even though room pictures online showed shower. Overall we had a great trip and would stay at hotel again just not pay extra for upgraded room. less