A nice place but TOO NOISY
27/10/2018 Diner_Shore510, Oakland, California
Generally, I’m a big fan of Best Western hotels and the BW Plus in Placerville has many of the features that attract me: good value, good sized room, room amenities such as small refrigerator and micr... more
Generally, I’m a big fan of Best Western hotels and the BW Plus in Placerville has many of the features that attract me: good value, good sized room, room amenities such as small refrigerator and microwave, friendly staff, free breakfast which is not fancy but nicely fuels you for the day ahead, and free WiFi that really works.
HOWEVER, this hotel had one big problem: NOISE. Instead of carpeting the rooms, they have a hard floor (probably a laminate of some sort). It is probably more economical and efficient, and maybe even healthier, than carpet. It is also far less “cozy” than carpet and definitely does not provide the sound absorption that carpet does. The person in the room above us was walking back and forth a lot during the night and we could hear every step reverberate. S/he wasn’t stomping or river dancing—just walking normally and keeping us awake.
Like I said, I am a fan of Best Western hotels and seek them out when traveling because I can almost always count on them to meet a standard. I just don’t see returning to this one unless they re-carpet or otherwise remedy the noise problem. (If it weren't for the egregious noise, I would rate this as a 4-1/2.) less
BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! I am sorry to see you did not enjoy your recent stay with us and hope that we can improve ourselves to win back your business. There are actually no hard wood floored rooms that are above another room. All the rooms that have a room underneath of them are carpeted! I am sorry for the noise the upstairs guest was making, however they most certainly had a carpeted floor! Typically we recommend the top floor of our hotel to avoid hearing people walking above you. I am sorry for your experience and hope to see you again!