Good value but poor housekeeping
This is a good value but on our last trip we had issues with housekeeping and check in. We arrived too early for check in but wanted to make sure we got our preferred room. The lady at the desk assu... more
This is a good value but on our last trip we had issues with housekeeping and check in. We arrived too early for check in but wanted to make sure we got our preferred room. The lady at the desk assured us that our preference was locked in but when we returned that evening, we had been placed elsewhere and the guy at the desk was now adamant that only he locks in rooms. My wife has mobility issues and can't do steps.
Housekeeping was poor. We returned he next evening to find our door ajar. Fortunately nothing wa stolen. I went down to the desk and complained and the clerk made note of it and said she'd been on them about that. So, I go back to my room and now my key card doesn't work. Fortunately, my wife was in the room as the door had been left open. Another trip to the lobby to fix that but waiting in line as others check in. Get back in the room and use the bathroom only to find out that the dirty towels were taken but not replenished. Tried to call the front desk but all the phones in the room were dead, so another trip to the lobby.
We've stayed at this location a number of times when we visit friends and the Red Hawk casino and overall it's a good value but they need to do a better job with housekeeping. less
BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad to see you enjoyed your recent stay with us and are looking forward to seeing you again soon! We will be sure to address the issues you stated with our housekeeping as your safety and belongings are of the utmost importance to us. We apologize for any inconvenience this may have caused you during your stay.