Don't stay here!
We stayed for three nights and could not get housekeeping to service our room. No fresh towels, no garbage pick up. I can make my own bed, so don't care about the rest. When I tried to contact the fro... more
We stayed for three nights and could not get housekeeping to service our room. No fresh towels, no garbage pick up. I can make my own bed, so don't care about the rest. When I tried to contact the front desk, they would never answer the phone. We were too busy to stand in line in the lobby to talk to someone. In the time of the corona virus, cleanliness should be paramount and this particular Best Western does not take cleanliness seriously. less
BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are sad to see about your recent experience with us, however we do inform guests at check in that we will not be providing stayover service in rooms unless requested. This is a new Best Western policy to ensure that the coronavirus is not being spread around easily. For the safety of the staff and guests, we are trying to limit contact and that is why the room was not serviced. Had we known you had wanted service, we absolutely would have serviced the room. We apologize for any inconvenience this may have caused you during your stay and will make sure our guests are better informed of these new policies. On behalf of our entire staff, please accept our sincerest apology for not exceeding your expectations.