24/07/2016 Biblet_10, Middlesbrough, United Kingdom
Stayed with my mum for one night after visiting the Tatton Park flower show. From start to finish, our stay was superb. Room lovely, spotlessly clean but a little hot. On request a fan appeared whi... more
Stayed with my mum for one night after visiting the Tatton Park flower show. From start to finish, our stay was superb. Room lovely, spotlessly clean but a little hot. On request a fan appeared which saved the day! We had dinner in the restaurant which was delicious, good quality, fresh ingredients and lovely Merlot wine. Very quiet during the night and we had a great sleep in the very comfy beds. Breakfast was definitely one of the best we have had, again quality of food was fantastic. Sadly, my mum had a fall, however, out of this came the realisation on just how good the staff are there. Special thanks to Staci who was an absolute star, however the manager John really is superb. You can tell that he has a really good team behind him. We will definitely return, gorgeous hotel. less
John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel.
Your encouraging words are much appreciated and I look forward to communicating them to my Team, especially Staci who looked after your Mother so well when she took a fall in the morning.
As you rightly mention, I do have a great Team behind me who work very hard to make sure that all guests are looked after to a high standard.
Thank you again and I look forward to welcoming you back to the Hotel in the very near future.