A HUGE DISAPPOINTMENT WITH THE ROOM
12/07/2015 somewhereelse186356, Nottingham, United Kingdom
An Executive Room had been booked and upon opening the door I was impressed. However it was a hot day and the room was stuffy and airless, despite a large free standing fan in the middle. A large bay ... more
An Executive Room had been booked and upon opening the door I was impressed. However it was a hot day and the room was stuffy and airless, despite a large free standing fan in the middle. A large bay window seemed to hold the answer, but the sash windows could not be opened, they had been painted up!!!! To stay in this room was impossible. Being an old building I had not expected air conditioning, but the very least would be some fresh air from an open window.
The excuses offered were pathetic, ranging from "all the Executive Rooms have had the windows painted over" (not true, others were open as seen from the outside) to "Health and Safety to stop people falling out" (a terrace outside all of 2 feet below).
An alternative room was provided, inferior but with an opening window and a balcony door.
Some improvement to cleanliness could be made, e.g. clean cups and spoons during stays in excess of one night and a change of the coloured material strip over the duvet occasionally - this one was filthy where previous occupants had lain on the bed with shoes on!
The one compliment I would wish to pay this hotel is with regards to the restaurant, our evening meal, selected from the Seasonal Menu, was excellent. Our thanks to the chef. less