Second time here.
17/05/2016 oldator, The Colony, Texas
We stayed here in 2009, and everything was great. This time it was terrible. We checked in on April 30, 2016. Staying just for the night as we had an 11:00 am flight. Around 7:30 or 8:00pm, there was ... more
We stayed here in 2009, and everything was great. This time it was terrible. We checked in on April 30, 2016. Staying just for the night as we had an 11:00 am flight. Around 7:30 or 8:00pm, there was a terrible racket from one of the party rooms that continued until 12:30. This noise was supposed to be music, but it was loud bass sounds that vibrated the TV and rattled the walls. I called the desk to complain and was told there was an, 'event', going on in one of the party rooms. I was awake till 1:30am with a headache. They can not pay me to stay here again. Sunday morning we down to have breakfast at 7:00am, but was told they don't start serving until 8:00am. Our taxi picked us up at 8:15 to take us to the airport, and we managed to grab a ham sandwich before boarding. less
John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Thank you for your overall feedback in regards to your recent stay at the Hotel.
It is very disappointing to read your comments and I will certainly make sure my Team are aware.
While we do hold events at the Hotel my Reception Team do allocate the rooms above a function to guests who are attending the event to minimise the disruption to other guests staying in the Hotel.
Our breakfast service commences at 8am on Saturday and Sunday, however we can provide a continental breakfast earlier when arranged the night prior, this should have been discussed with you upon check in.
My apologies for the inconvenience caused on this occasion.