Best Western Plus Pineville-Charlotte South

I routinely travel between Florida and northern Michigan several times a year,and after driving for eight hours,I want to check in at a place I'm familiar with,and not have any hassles,or misunderstandings. I also get to know the staff at every place,and when it comes to this place,you want to get to know "Theresa." (sp?). She listens well,and understands what matters. I recently stayed here during my travels,and because neither the TV,nor the internet worked in the first room I was assigned,the management upgraded me to a King Suite,just down the hall. I appreciated that courtesy,but the next morning when I checked out,the final room charge was for the King Suite at full price,instead of the room charge for the room I was originally assigned. I asked the desk clerk that morning to correct it,but apparently his security level wasn't adequate enough to effect the corrective change. After five phone calls to this place,with as many stories, I finally connected with Theresa,who took care of the overcharge on the first call. Like I said,ask for Theresa! ...I just hope that's her actual name, because I'm a little hard of hearing,but that said I know what good help is,and Theresa is. Thanks, Theresa! ...See ya next time! less

Stayed at this place on the way back from Florida,and overall,it was a pleasant stay,but some improvements could be made. On arrival, the staff was very cordial,and the facility appeared neat and clean. Not easy to find,but with GPS these days,it's a moot point. My room request for a quiet room was nicely adhered to,and I had a room on the second floor, far down the hallway,away from the elevators,and ice machine. Somewhat an irritation that both the ice machine on the second and first floor were broken,so I had to use the one on the third floor. Room felt a little smaller than other Best Western Pluses,but it was impeccably clean,and everything was in order.The shower/bath really needs a non slip surface. Not being too critical here,but the "Grab n Go" alternative breakfast could use some improvement.Some thought needs to go into a better product offering than the present one. ...Maybe management could get some ideas from other Best Western Plus hotels,considering the limitations during this virus problem that eliminated the hot breakfasts. That said, I recommend this place,and will likely return this fall. less

Great place to stay. Nice cleanrooms. Great breakfast and variety of foods. Customer service personal were courteous and professional Easy to get to from Hwy 485 on Hwy 51. Great price for what I received less

This is our second visit to this Best Western and it will be our last. We were here last August 2019 and really enjoyed our stay. Our room was on an upper floor, it was large, clean and comfortable. The best sleep ever in a hotel. We enjoyed our stay so much that we decided to book again. So this trip we booked using points to pay for our stay. That was our mistake. When we arrived I told the young lady at the desk how happy we were to be back and looked forward to our stay. She smiled and gave us our room assignment. Room 106. On the surface, it looked like our previous room, same decor. Much smaller with no counter space at all in the bathroom. It was as clean as our first stay so we decided to stay and make the best of it. The bed is awful, terrible and really, really hard. I didn't sleep, my back hurt. I spent most of the night tossing and turning. I don't believe that the linens were the same as our previous room. I knew the pillows weren't the same. Pillows are small and generally not good. Just awful. I was awake most of the night. My thoughts, I understand that management wants to save the best rooms for guests who pay full price or book through the hotel's website, but it's unfair to punish people who use 3rd party vendors and provide them with uncomfortable bedding. The bedding should be the same throughout the entire hotel. If I hadn't been to this Best Western before I would not have known the difference. But I have been here before and because of the way were treated, we won't be back. less

Was able to book this location with a delighted surprise. Rooms are clean as is common areas . Great price for a renovated room! Breakfast selection was a plenty and it was a quiet hotel. I would recommend this location as it is close to highway and problem free less