I routinely travel between Florida and northern Michigan several times a year,and after driving for eight hours,I want to check in at a place I'm familiar with,and not have any hassles,or misunderstan... more
I routinely travel between Florida and northern Michigan several times a year,and after driving for eight hours,I want to check in at a place I'm familiar with,and not have any hassles,or misunderstandings.
I also get to know the staff at every place,and when it comes to this place,you want to get to know "Theresa." (sp?).
She listens well,and understands what matters.
I recently stayed here during my travels,and because neither the TV,nor the internet worked in the first room I was assigned,the management upgraded me to a King Suite,just down the hall.
I appreciated that courtesy,but the next morning when I checked out,the final room charge was for the King Suite at full price,instead of the room charge for the room I was originally assigned.
I asked the desk clerk that morning to correct it,but apparently his security level wasn't adequate enough to effect the corrective change.
After five phone calls to this place,with as many stories, I finally connected with Theresa,who took care of the overcharge on the first call.
Like I said,ask for Theresa!
...I just hope that's her actual name, because I'm a little hard of hearing,but that said I know what good help is,and Theresa is.
Thanks, Theresa!
...See ya next time! less