Best Western Plus Pineville-Charlotte South

This is our second visit to this Best Western and it will be our last. We were here last August 2019 and really enjoyed our stay. Our room was on an upper floor, it was large, clean and comfortable. The best sleep ever in a hotel. We enjoyed our stay so much that we decided to book again. So this trip we booked using points to pay for our stay. That was our mistake. When we arrived I told the young lady at the desk how happy we were to be back and looked forward to our stay. She smiled and gave us our room assignment. Room 106. On the surface, it looked like our previous room, same decor. Much smaller with no counter space at all in the bathroom. It was as clean as our first stay so we decided to stay and make the best of it. The bed is awful, terrible and really, really hard. I didn't sleep, my back hurt. I spent most of the night tossing and turning. I don't believe that the linens were the same as our previous room. I knew the pillows weren't the same. Pillows are small and generally not good. Just awful. I was awake most of the night. My thoughts, I understand that management wants to save the best rooms for guests who pay full price or book through the hotel's website, but it's unfair to punish people who use 3rd party vendors and provide them with uncomfortable bedding. The bedding should be the same throughout the entire hotel. If I hadn't been to this Best Western before I would not have known the difference. But I have been here before and because of the way were treated, we won't be back. less

Was able to book this location with a delighted surprise. Rooms are clean as is common areas . Great price for a renovated room! Breakfast selection was a plenty and it was a quiet hotel. I would recommend this location as it is close to highway and problem free less

Good room with a comfortable bed and good lighting in the bathroom, however a night light of some kind would have been good in the bathroom.. Nice breakfast. Kind front desk staff to a tired traveler as I had been traveling through heavy rain for about 10 hours. less

Booked this for one night to attend a local dinner show. Was extremely impressed with the property. Wish all Best Western's were this level. Front desk staff very friendly. Hotel is located within short distance of shopping center, restaurants and other outdoor activities. Our room was very nice, comfortable bed, clean, and did not notice outdoor noise althougth we were close to the interstate. Will definately stay at this location again if in the area. less

My husband and I stayed here for two nights. The staff is wonderful, housekeeping does an excellent job at keeping the rooms very clean, and the breakfast area was also very clean with so many choices. The people working in the breakfast area kept everything filled up. On our first day there they had an outage and our key wouldn't work, and we had to be let in our room my housekeeping everytime we left and came back. That was kind of a pain, but no one can control outages so that wasn't their fault. Neither of us slept much due to a loud clicking noise in our room. We never could figure out where it was coming from, but we are both light sleepers so it may not bother someone that isn't a light sleeper. If the TV or air/heat was on you couldn't hear it as much, but once we turned those off it drove us crazy, especially me. I didn't tell anyone at the motel about it, or ask to be moved, so again I have no issue toward the motel staff. I loved that you can get fresh coffee 24/7 in the lobby. That is very nice. The motel is close to shopping and several restaurants. It's around 15 minutes from Interstate 77. I would definitely stay here again, but if I heard that clicking noise I would definitely have them investigate what it was. This is the only reason they didn't receive 5 stars from me. less