We booked this hotel, as we liked the location, more in the older part of Dubai. After a tour of Oman, we spent 2 nights here with our 3 kids. Having booked 2 rooms, so far ALL hotels had been capable... more
We booked this hotel, as we liked the location, more in the older part of Dubai. After a tour of Oman, we spent 2 nights here with our 3 kids. Having booked 2 rooms, so far ALL hotels had been capable of giving us either rooms attached or rooms very close to each other. Here they only had 2 rooms, one on the 2nd one on the 6th floor...
So the manager intervened and gave us a Junior Suite on the top floor. So they stuffed 3 beds into the small living room of the suite. It took them a while and no one brought extra towels, toilet paper or soap.... The guys setting up the beds were very nice though.
Having arrived in the late evening, our kids fell into bed and my wife and I enjoyed the view from the balcony for a while, which was really stunning.
The room smelt a bit stuffy, but the bathroom was ok. Beds were soft, but we managed to sleep. The breakfast was by far the worst we had for ages: Nothing fresh, juices just sugarwater, therefore the queue for eggs was immense. It was the only thing you could eat! Space in the breakfast room was very limited. The second morning we skipped it, though it had been paid for. No way I would stuff such bad food into my body!!!
The pool on the roof is tiny and not well kept, so not worth mentioning. As the suite was only about 60% of the price of the rooms we had ordered and paid for, I asked for a refund, but this was not accepted, as "the booking was made by an agency, not by myself". Nice story, but not convincing at all.
This place is really among the worst hotels I have stayed in my life, so better bypass it. No service, no good food and staff which is smiling, but not really helpful.
A shame, as the location is great if you like the older part of Dubai. With a decent management, this could be a marvel.... less