Best Western Plus Parkway Hotel

The hotel showed its age. We had several issues in our room that we had to bring forward to front desk from a maintenance stand point. Door knobs fell off, the shower rod was loose, other things. The decor was outdated too. It was mostly clean, but needs some refreshing. The man at the front desk in the evening was very nice, but when we attempted to check in earlier, that woman was very rude. Luckily, when we went back, it was someone else. The hotel was pretty crowded, so breakfast was crowded. It was Ok though - typical breakfast stuff. There is an outdoor pool, but we didn't use it. Parking is located around the hotel. Not sure if our travels will bring us back to the area, but if so, we'll find a different place to stay. less

Very nice, modern hotel with all the necessities. Very clean and all employees were so friendly. If we are in Alton again we will stay here! The breakfast was very nice, pool was always clean and inviting. About 40 minute drive to the arch but very quiet and peaceful. Really enjoyed our stay. less

Stayed here for 4 days and had excellent service and a good, clean room. We were visiting a number of family in the region and used this as a home base. Staff were great, house cleaning very cheery. Pool, although small, was very clean and outside. Great value and centrally located. less

At 4am a knocking on the wall woke us up. Called front desk they sent maintenance eventually. Pipes we suspect. Meanwhile upon our check-out Joshua (fairly new) needed assistance with our change in payment transaction. The young lady from the breakfast set up, came to his aid. We all walked through the process to where she remembered and Joshua learned. I keep mentioning Joshua as it was refreshing to him to encounter someone just as nice as he is! Love this guy and the lady that helped him. Wish more hotel staff was honest as he was that he needed help with the transaction. I enjoyed talking with them and enjoyed my stay. Breakfast options were good. Keep doing what ya doing Joshua! less

Wonderful hotel! Professional and friendly staff! Clean rooms with all the amenities Best Western is known for, and as usual did not disappoint! Did not get to eat breakfast as we did not get in until 3am, so we sacrificed breakfast for sleep. They blessed us with a late checkout and we were rested and ready to go! Would definitely stay again! less