Best Western Plus Parkway Hotel

Was only in the room for maybe 5 minutes. Found bugs in between the sheets on the bed, stains all over the only chair in the room, and the bathroom wouldn’t shut and left a gap so zero privacy while in there. less

Stayed for 11 nights. Hotel fully met my expectations. Made reservation directly for a very competitive rate. Room was clean and comfortable. Staff was pleasant and attentive. Hot breakfast available! less

We've stayed at the BW Parkway many times over the past 15 years or so. The rooms have always been clean and comfortable. The breakfast is not fancy, but adequate for our needs. We've stayed at a few other places in Alton and feel that the Parkway is easily the best value. less

Stayed there on a business trip at the end of March without issues or complaints - average 3 star hotel. This last trip at the end of May was awful! Will NOT stay there again. Front desk "clerk" was usually smoking out front with questionable looking people and I had to wait several minutes to check in so she could finish her cigarette. My key card stopped working twice as she "only had it set for one night" and again I had to wait for it to be corrected after a long workday because there was no one at the desk when I returned. (Out smoking again). Front desk staff appear unkempt and unprofessional. Questionable people hanging out at the front door smoking - not sure if it was only tobacco (why not a smoking area in the back?) Overall the carpet was dirty and the bathroom floor did not appear to have been cleaned. Elevator was out of order one day and I had to lug bags upstairs. Laundry was out of order - was there a week and would have been helpful to have available. I do not know what happened in a couple of months but I asked my company to remove it from the list of choices for travel arrangements. I see the room prices have dropped and now I know why. less

Staff is friendly and they go above and beyond for your stay. We arrived 6 hrs earlier and the lady at the desk went above and beyond to get us a room a bit earlier. Breakfast was delicious. Rooms were very clean. Will definitely stay here again. less