Best Western Plus Parkway Hotel

When in the Alton area, which is frequent, this hotel is my top choice. The rooms are clean and spacious and the front desk staff are friendly and accommodating. The hotel is located in a convenient location that is safe and where all my shopping and dining needs can be met. less

Rooms feel dated and need some touching up(did not feel like it was up to the "plus" for best western), but was clean, except socks left in the closet and stain on the chair. Checking in was fine but when asking for breakfast next day, told i had to reserve the previous day. However at check in, a different lady did not tell me when i specifically asked about breakfast. The morning person did not provide any solution and treated it as business as usual, maybe she was having a bad day or maybe she is the boss, but seem the same complaints from other travelers. Would not stay there again. Hot breakfast has not returned, only takeaway bag, but many competitors (i am staying at quality inn today at carthage missouri and it has hot breakfast) returned, so hope they go back to it soon. Make sure you reserve your breakfast at check in. less

The staff were friendly and the rooms were clean and quiet. I liked that there were keycard useage for every entrance. Due to CoVid it's sack breakfasts, which aren't very filling, but it is definitely better than no breakfast at all. less

PROS: Excellent night front desk clerk Tamara (pregnant African American lady), excellent overnight to early morning front desk clerk Shannon (bubbly caucasian lady). Both of them pulled up their masks once customers were around. plenty of parking , fast wifi, good selection of channels, comfortable beds and pillows, softer towels. good location- close to shops and restaurants . coffee, tea and hot water available in lobby all day. Accomodating manager - Ann. CONS:Poor day front desk clerk (did not bother to know her name- skinny, smoker, caucasian blond female who NEVER wore her mask nor enforced it on non-mask wearing customers. I even heard her yelling at a customer and they were going back and forth at it. Thinner walls, plenty of heavy machinery trucks in the back lot. 1 elevator in the middle of the building, breakfast now consists of a "to go bag"- danish, apple juice or small milk and a snack bar due to the pandemic. NO warm breakfast buffet. less

I paid for the room on Priceline and got a good rate until we checked in. The woman behind the desk was not nice at all. Very rude with a nasty attitude. We had our grandchildren with us and it was late and non refundable. We were charged a smoke fee and we are non smokers. I truly believe it was a black fee. We will never stay there again and I wouldn't recommend any decent person to stay in the racist establishment. . less