This was my first time staying at this motel. What a disappointment. The parking lot was disgusting, there were cigarette butts and trash everywhere I stepped. It looked like a giant ash tray. The furnace leaked all night long drip,drip,drip Keeping me awake. I thought it was outside on the window sill, I didn't realize until the next morning the drip was inside the room. The next morning I tried to use the microwave..it was broke. When I went to the front desk to ask to see the manager the women told me she was the manager. I told her my complaints, she just looked at me as if to say....SO! She nor anyone else came down to the room to check on the furnace or microwave, let alone taking a look outside at the disgusting parking lot. I've used Best Western motels for years and have never in my many travels have I seen such a disregard for a quest. less