Room is nice
15/08/2017 Croam, Aliso Viejo, California
What can I say this is our second night here and have had keys that don't work, power has gone out, our room has a fire place that staff doesn't know how to work. TV is not working and when I finally ... more
What can I say this is our second night here and have had keys that don't work, power has gone out, our room has a fire place that staff doesn't know how to work. TV is not working and when I finally got to speak to someone they hung up on me. Not a happy camper less
Best W, Manager at Best Western Plus Parkersville Inn & Suites, responded to this review
I would like to apologize for not exceeding your expectations. Over the weekend the power outage caused several problems at the hotel, although you should have received help when you called the front desk about the TV not working and we will look into what happened. The power outage reset the TV's, leaving many of them with the wrong inputs. The hotel was having phone troubles over the weekend as well. Much of the staff was on hold with the phone company daily for several hours trying to get someone out to the hotel to fix the phones. That may or may not have been the cause for your phone disconnection.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Plus Parkersville Inn & Suites