It does not qualify to be BW Plus
27/06/2019 Toshuni, Kelowna, Canada
The rooms we got are without air conditioning. There is no fan in the room and it is stuffy and hot. They provides me with a fan eventually and they tell me temp will drop later at night. My room is o... more
The rooms we got are without air conditioning. There is no fan in the room and it is stuffy and hot. They provides me with a fan eventually and they tell me temp will drop later at night. My room is on the ground floor so close to the restaurant that I cannot open the window. There are also no screens to keep the mosquitoes out if we open the window, so the fan doesn't do much. We are told some rooms on the 4th floor have AC but there are not enough room for all of us. Several people in my group paid for the upgrade but they said their room's AC are not working, and the hotel staff tells them "the air conditioning will not go below room temperature"... less
Arthur G, Public Relations Manager at Best Western Plus Paradise Hotel Dilijan, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Regarding the air conditioners, a technical problem occurred, which our technical department took actions to fix.
Regarding the upgrades, the rooms were upgraded for free of charge, only a guest requested to be upgraded into our Junior suite and paid for it.