Best Western Plus Palo Alto Inn & Suites

12507 SW Loop 410, San Antonio, Texas, 78224-3195, United States
based on 234 reviews Trip Advisor Logo
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Best Western Plus Palo Alto Inn & Suites

Welcome to the Best Western Plus Palo Alto Inn & Suites! Make the most of your trip, whether its for business or pleasure, by choosing the most convenient property in town, our San Antonio, TX hotel.

Just a few miles from Palo Alto College a
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
12507 SW Loop 410, San Antonio, Texas, 78224-3195, United States

Reviews of Best Western Plus Palo Alto Inn & Suites

Traveller Overview:
4.0 Rating: 234 reviews
Excellent 47%
Very Good 29%
Average 8%
Poor 6%
Terrible 6%
Rating

Meekeng, wrote review 27/07/2021

Family Friendly Environment, Indoor Pool and Hot Tub! Nough Said!

Hotel was very clean, staff was very friendly, Pool & Hot tub was indoor too! Also have a small patio area outside with table and chairs available. Attendants at the front desk were Amazing, Helpful, ... more

Owner Response
Ajay Patel, Owner at Best Western Plus Palo Alto Inn & Suites, responded to this review
Dear Guest, Thanks for your nice comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
Rating

34amt, wrote review 20/07/2021

THEY JUST DONT CARE

lol I don't even know where to start. I just called the front desk to ask if I could book and she was rude as you could imagine. FOR NO REASON. I stayed there before so I was going to give them my... more

Owner Response
Ajay Patel, Owner at Best Western Plus Palo Alto Inn & Suites, responded to this review
Dear Guest, My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
Rating

albamartinez7020, wrote review 05/07/2021

Very bad condition should not be a Best Western

Has good reviews but our stay was not good. This is really ran down. Hot tub was filthy. Bed didn’t even have top comforter only sheets. Tv looked like it was going to fall off the wall the way it was... more

Owner Response
Ajay Patel, Owner at Best Western Plus Palo Alto Inn & Suites, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
Rating

mexichilipowder, wrote review 20/05/2021

Friendly staff. Inop Pool and AC

My stay here was business related and paid for by my work. During my stay the pool was overheated to dangerous levels. Basically, it was the temperature that the jacuzzi is supposed to be. And, the ja... more

Owner Response
Ajay Patel, Owner at Best Western Plus Palo Alto Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
Rating

alloy489, wrote review 29/01/2020

Ok but not worth the cost

Great customer service but this hotel needs a serious upgrade & to be deep cleaned .I brought my concerns to there attention about dust mites& 3 days later I still have no response . Several things we... more

Owner Response
bwpluspaloaltoinn, Hotel Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.