Best Western Plus Palo Alto Inn & Suites

12507 SW Loop 410, San Antonio, Texas, 78224-3195, United States
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Best Western Plus Palo Alto Inn & Suites

Welcome to the Best Western Plus Palo Alto Inn & Suites! Make the most of your trip, whether its for business or pleasure, by choosing the most convenient property in town, our San Antonio, TX hotel.

Just a few miles from Palo Alto College a
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
12507 SW Loop 410, San Antonio, Texas, 78224-3195, United States

Reviews of Best Western Plus Palo Alto Inn & Suites

Traveller Overview:
4.0 Rating: 231 reviews
Excellent 48%
Very Good 30%
Average 8%
Poor 6%
Terrible 6%
Rating

mexichilipowder, wrote review 20/05/2021

Friendly staff. Inop Pool and AC

My stay here was business related and paid for by my work. During my stay the pool was overheated to dangerous levels. Basically, it was the temperature that the jacuzzi is supposed to be. And, the ja... more

Owner Response
Ajay Patel, Owner at Best Western Plus Palo Alto Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
Rating

alloy489, wrote review 29/01/2020

Ok but not worth the cost

Great customer service but this hotel needs a serious upgrade & to be deep cleaned .I brought my concerns to there attention about dust mites& 3 days later I still have no response . Several things we... more

Owner Response
bwpluspaloaltoinn, Hotel Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

MusicMomma1, wrote review 30/12/2019

Disappointment and Danger At Palo Alto Best Western

We have stayed at this BW for several years at Christmas time. We have stayed because of the indoor, heated pool. This year the pool was over heated - could only do about 3/4s of my traditional work... more

Owner Response
bwpluspaloaltoinn, Hotel Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review
Dear Guest, We appreciate you for the feedback. I am very sorry to hear that we could not meet your expectations. On behalf of our entire team, I would like to apologize for the problems you experienced while staying at our hotel. We would like to thank you for bringing these issues to our attention so that we can resolve these problems as quickly as possible. We shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager
Rating

MELISA O, wrote review 07/12/2019

Clean rooms friendly staff

This a convenient location, gas station in same parking area. Close to Walmart and 10 minutes from River Walk. Nice indoor pool. They have excellent security guard on sight. Great parking area, well l... more

Owner Response
bwpluspaloaltoinn, Hotel Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review
Hello Guest, Thank you for choosing the Best Western Plus Palo Alto Inn & Suites. We are overwhelmed to see your feedback of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time. Sincerely, Hotel Manager.
Rating

300juliee, wrote review 21/11/2019

Wonderful Staff!

My elderly parents decided they wanted to visit San Antonio for a friends birthday. They visited from California. During their stay, my father became ill. The staff at the hotel went above and beyond ... more

Owner Response
bwpluspaloaltoinn, Hotel Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review
Hello Juliee, Thank you for choosing the Best Western Plus Palo Alto Inn & Suites. We are overwhelmed to see your feedback of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time. Sincerely, Hotel Manager.