Great room and service but our room was noisy
19/03/2017 FulhamPete, East Sussex, United Kingdom
Our room interior was new and clean but a few minutes after we started unpacking in our first room on the second floor, a really nasty grinding noise outside started, apparently from one of the heat e... more
Our room interior was new and clean but a few minutes after we started unpacking in our first room on the second floor, a really nasty grinding noise outside started, apparently from one of the heat exchanger units on the ground outside. We asked reception to move us which they did, but as the place was full (spring break, and near an airforce base), so we ended up on the 4th floor directly above the same noisy unit, which continued to grind away for 15 minutes out of every two hours all night. So, a good stay was somewhat spoiled by needing to sleep with ear plugs!
That said, breakfast was above average for motels, and the desk staff were helpful and efficient. When we spoke to the manager on checkout, he took notice of the noise problem, so I'd hope the unit soon gets the maintenance it needs. Otherwise, a good place to say only 20 minutes drive from the Alamo and with plenty of places to eat on Southeast Military Drive a couple of miles north. less
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.