Good Location - Poor Customer Service - What's Important To You?
24/04/2017 ABTraveler64, Edmonton, Alberta
I have a Best Western Diamond Elite status, which is the highest level for a Best Western member. This level provides you with "perks" such as complimentary room upgrade, being recognized as a Diamond... more
I have a Best Western Diamond Elite status, which is the highest level for a Best Western member. This level provides you with "perks" such as complimentary room upgrade, being recognized as a Diamond Elite member upon check-in, a gift upon arrival, and others. This location failed to greet me appropriately, wouldn't provide me with an upgrade on days that they were available, and failed to replenish toiletries in the room throughout my 5 day stay. The reservation staff were not pleasant upon checkin and barely cracked a grin. Breakfast was included and when reservations gave me a token for 2 of us for 5 days, it was calculated wrong. When I addressed it with her, she looked at me like I was from another planet and didn't even apologize for her error. Reservation Staff did not wear name tags so it was impossible to give anyone a compliment or escalate my concerns to management. I called to speak to management after completing a survey and getting a generic email back from the hotel. Although he said all the right things, it was obvious he really didn't care. I wasn't compensated in an fashion. We did have a quiet room (when the dogs weren't barking) that faced the pool, and it was a great location to do things in the area. less