04/06/2018 byrnez, Fort Myers, Florida, USA
Not sure what the plus means with this Best Western but if it is suppose to mean it is superior to other Best Western’s, it fails. First let me say the staff is very friendly, never walked in or out t... more
Not sure what the plus means with this Best Western but if it is suppose to mean it is superior to other Best Western’s, it fails. First let me say the staff is very friendly, never walked in or out that you’re not greeted, also found my room comfortable and clean when I arrived. Some negatives, house keeping came to the room Sunday at 5:18 to clean, just as we were getting ready to get dressed for dinner, I do appreciate them coming, but 5:18? The door on the north side parking lot, was never locked while we were there, which I noted was also mentioned on a March 2017 review on TA, obviously security not a high priority. All day Sunday a luggage cart was sitting in the hallway from the north lot. Had breakfast Sunday and it was good and used the pool and it was very nice, with the exception of probably the most uncomfortable plastic chairs you can get, the ones that need a cushion, but there are none.
Over all, if you are looking for a place to sleep, one night, it’s fine. Would not recommend any longer stay. Nice place, just needs some attention to detail. less
FrontDesk_GM, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review
Thanks for providing some feedback, your thoughtful and detailed review is greatly appreciated. We're pleased to receive your kind comments about our friendly service and comfortable rooms. We're sorry about the later-than-expected visit from our housekeeping staff; we'll speak with that department to ensure that doesn't happen again. We're happy to read that we were able to meet your standards of cleanliness. We're grateful for the chance to serve you and wish you well for the rest of your trip.