Be careful of the pictures on the website are deceiving. I made a reservation as I do all the time with Best Western
31/12/2017 Kimberly C, Palm Beach Gardens
I bought a room with a nice bath tub, as I just had a spinal fusion surgery seven weeks ago. They have always been nice enough I spray it with bleach and let it sit and an able to take a nice warm ba... more
I bought a room with a nice bath tub, as I just had a spinal fusion surgery seven weeks ago. They have always been nice enough I spray it with bleach and let it sit and an able to take a nice warm bath with Epson salt. Most people don’t do this it was just because of my surgery. The room they gave me had a shower with pubic hair in it and they were not accommodating at all in the room did not match the pictures of that I bought for $240 a night, I understand we are in Sason.
However it was supposed to be that much with the king suite I got the smallest room I’ve ever seen less
FrontDesk_GM, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review
We are saddened to read that your stay with us did not meet your needs or your expectations. It is not our intention to deceive in any part of our booking process, and our rooms are described as "Shower Only" on the booking page. It is, however, disappointing to read that an issue with cleanliness arose during your visit and this concern was never brought to the attention of management, allowing us to take the necessary steps to rectify the problem. Nor, did you mention your concerns when booking an additional reservation for the following day - thus leading us to believe that you were thoroughly enjoying your stay. We take pride in our commitment to accommodate all guest needs to the best of our ability - we simply ask for a fair chance to do so, when something isn't just "right"... because if we don't know, we cannot fix it. We appreciate your feedback, and will use your concerns as a training tool to help provide better service to all guests in the future.