Check-in is at 3pm. I arrived shortly after noon hoping to check in. When I walked in, I heard the ladies at the front desk say my name. They were discussing the fact that my room was not available (double queen). As I approached the desk, I let them know that I was the person that they were discussing. They apologized for not having the room that I booked available due to the property being overbooked. They asked if I would take a room with a king bed instead. I agreed because it was not a big deal. Again, check in is at 3pm and I arrived shortly after noon so the room was not ready, it was a non-issue. I walked to a cafe down the street and had lunch (which was horrible, I'll share that experience in another post). The ladies at the front desk were kind enough keep my bags in the back with them while I went to get lunch. When I returned from lunch, my room was still not ready. It was still before 3pm so I didn't care and I decided that I would retrieve my bags and wait in the lobby. I didn't have to wait that long before my room was ready. Debbie apologized profusely but the apology was unnecessary. I was early so I was okay with waiting and I was okay with a king bed room. I booked through AAA and the double queen room was the cheapest so that's why I booked that room in the first place. In all honesty, I would have taken any room.
When I arrived in my room, I was pleasantly surprised because I was upgraded to a Windsor suite for my inconvenience. The Windsor suite is a very nice size room. There is a king size bed, two night stands with drawers for storage and outlets on the lamps. There is a sitting bench at the end of the bed with drawers for storage. There is also a chest like closet for storage with drawers. So there is a lot of storage.
The TV is 46 inches (I think). It is mounted on the wall. There was a desk so that I could do my work and the love seat in the room doubled as a sleeper. A mini-fridge, microwave and coffee maker is also in the room. There are shelves near the mini-appliances for storage as well.
The bathroom is a nice size. There is a stand up shower (no tub) with sliding doors.
The breakfast option was okay. I've had better and I've had worse so I won't complain. The options are fruit, yogurt, oatmeal, DYI waffles, eggs, sausage, tater tots and turkey sausage or bacon, danishes and bread.
What I didn't like - The WiFi is spotty. I kept losing connection. The connection was especially bad on the weekend when the occupancy of the hotel was high. The hotel is an older property that has been renovated. My room was nice but I could see some cracks in the ceiling and water damage in the bathroom that had been painted over. The printer in the business center did not work. Finally, I think housekeeping could be a little more meticulous when it comes to cleaning. The room was clean but I did see miscellaneous hair in on the shower head and sink in the bathroom. I also found a goldfish cracker on the floor by the window.
Overall, my stay was great. The staff was wonderful, I got a good night's sleep, my room was quiet and breakfast was okay. I didn't have the opportunity to check out the pool or the fitness center. I don't know about the other rooms but the Windsor suite was very nice so if I stay here again, I will be requesting a Windsor suite. less