This hotel has serious problems.
15/02/2017 aerobattlh, Tallahassee, Florida
We had a reservation for 3 nights (2/9/17 to 2/12/17). We noticed beer cans and trash in the North Parking lot where we parked. We used the security door from the lot at 9:00 pm and the door was unloc... more
We had a reservation for 3 nights (2/9/17 to 2/12/17). We noticed beer cans and trash in the North Parking lot where we parked. We used the security door from the lot at 9:00 pm and the door was unlocked. The pillow case in our room had a large blood stain on it. Housekeeping neglected to put towels in our room for 2 of our nights. We called the front desk to request towels and clean pillow case and they seemed uncaring saying that we had to come to the front desk to get towels/pillowcase. The hotel reservation was incorrect, having us check out after 2 nights. We had to go to the front desk and show them our email confirmation just to get our final night. We can not recommend this hotel because of these serious problems. less
, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review
Thank you for taking the time to submit feedback regarding your most recent stay with us. On behalf of our entire team, please accept our apologies for failing to exceed your expectations. Your feedback is extremely important to us, and I would have loved the opportunity to address your concerns, had I been made aware of the situation.
Would you ever find yourself in our area in the future, please feel free to contact me directly in an effort to better accommodate your next stay, and allow us the opportunity to serve you with superior customer service.