This is not a 4-star hotel by any sane definition of the term. This hotel has amenities to the level of a 3-star hotel at best, and offers a very confusing experience to any customer foolish enough to believe what's written in the "Guest Directory", a work of pure fiction provided in the bedroom (and translated by an amateur).
All the information on room service availability times in this book is WRONG, with room service in fact unavailable for most of the day. Also, do not believe the menu in the lift promising two dishes available from Room Service "24h/24". This is not true, and the alleged 24-hour snacks and drinks available at reception don't exist either. There is no vending machine.
In fact, this hotel has absolutely the worst catering to the needs of late-arriving guests that I've ever encountered in any hotel in the last decade. If you try politely asking for any such luxury as a bag of crisps or can of drink at night, you will be looked at as if you had just demanded that a mountain of cocaine and an army of prostitutes be brought to your room. And don't think you'll be getting any nuts or crisps in that minibar either. Mine contained 3 soft drinks (two of which were water) and that was it for the stay.
When I tried to return to my room after going out, I found that the lift refused to take me to the 2nd floor, preferring to take me on a scenic tour of the basement, then the ground floor, then the basement, then the ground floor, etc. until I was forced to take the stairs (fortunately I'm not disabled). Obviously I informed reception though nothing was done about it. When I finally got to my room, the key card refused to work and I had to take it down to the reception again. The desk staff did something to reset it but I do not remember any apology or explanation being forthcoming. Maybe I had just strayed into a particularly boring part of Lewis Carroll's Wonderland.
The cleaners were definitely the nicest and most helpful members of staff in this hotel, so I feel kind of bad about reporting the mould I found on the small shower head, but it is mould and I know some people can be made ill by that stuff so if you have an allergy, be warned.
Apart from that the room was clean, and the food was very good although certainly not cheap. In fact the food is the main reason I am rating this "Poor" and not "Terrible". I've stayed in a lot of 4-star places and this was the second worst experience of that kind I've ever had. less