Renovated room in rough shape
30/11/2016 RustyRedHead, Lake Country, Canada
I stayed at the Best Western Plus Ottawa City Centre several years ago. It certainly wasn't the nicest Best Western Plus hotel I have stayed at, but it was clean, quiet and close to where I needed to ... more
I stayed at the Best Western Plus Ottawa City Centre several years ago. It certainly wasn't the nicest Best Western Plus hotel I have stayed at, but it was clean, quiet and close to where I needed to be. On my most recent visit to Ottawa, I was happy to learn that there had been some renovations and updating done to the rooms.
When I got to my room on the second floor, I found that they had installed some hardwood floors, painted and brought in some new furniture and bedding. It all seemed nice at first glance. Until I turned on all the lights and noticed the big crack in the ceiling right above the bed. It was clear that there was some water damage there. The baseboards were peeled back in many places and there was a bulge and stain on the wall next to the bed. There was a crusty substance on the headboard and hair in the bathtub. On the way into the bathroom, I had to be careful not to snag my socks on a sharp lip in the doorway. The hot and cold water taps were reversed in the bathroom sink and there was some dried brown liquid that had been splashed onto the door and wall in the entrance. They provide the minimum when it comes to toiletries. A single bar of soap, that you have to remember to bring into the shower with you. The wall mounted containers of shampoo and conditioner were fine.
This hotel is conveniently located, but for the same price, I can stay at a far nicer, cleaner and newer hotel by the airport that even offers free breakfast. I have been a guest at many Best Western Plus hotels across Canada, as well as in the U.S. This location does not come close to the quality I have experienced and become accustomed to from other Best Western Plus hotels. less
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day RustyRedHead.
Thank you for sharing your experience with us about your recent stay. We greatly appreciate you bringing details to our attention so that we can address these immediately.
Our goal is to deliver clean rooms that have everything in perfect working order so that our guests enjoy an overall great stay at our hotel in each and every room.
Please contact me directly so that we may have an opportunity to discuss your stay in more detail.
Thank you, and we hope there will be an opportunity to host you again in the near future.
With best regards,