Best Western Plus Ottawa City Centre

We stayed at the hotel for one night while we helped our granddaughter who attends U Ottawa. Very pleasant stay and in a great location. Lovely outdoor pool. Bed very comfortable and everything was very clean. less

The rooms we're very good. The front desk was really friendly. The rooms where clean. had dinner in the restaurant that was attached the chicken fingers were amazing. I really enjoyed the pool everything was very clean pool the furniture they will maintain nice gardens and landscaping around it. less

With Covid-19 protocols in place, the hotel does it best to have all staff and guests practice social distancing. The hotel is located just off the highway and provides quick access to downtown. The pool was clean and chairs were placed accordingly. There is a microwave and a fridge in the room and all lights and TV controls worked perfectly. less

I just want to say and praise the team and general manager of this Best Western Plus. I was thrilled to see that lots of renovations have taken place here all the rooms are modern and have new furniture and new TVs. It looks like it was freshly painted! The check-in staff were really nice though they didn’t recognize me for being a Diamond Elite Member which is the highest tier. I was not given extra points or any bottle waters or snacks at check-in. I asked if my family can be upgraded to the 2 Queen Suite with a kitchen and the guy said no. Even though it was available. That was unfortunate. Breakfast: There was none which Best Western Plus usually haves it really was a shame. Room: I did not like how the bath amenities are the public washroom style ones they got rid of the tiny bottles. I know they are trying to save money and the environment but these aren’t really high quality and they look like someone tampered with them. I wish they can change back to the tiny bottles. Overall I was upset I was not recognize for having status and not upgraded to the suite. But the room was comfortable and I wish to stay here again when these changes are made! less

I stayed at this hotel to visit nearby family. The hotel has very friendly and helpful staff who made me feel at home. The room was clean and comfortable. Slightly noisy air conditioner, possibly to block noise of traffic outside - there are some major roadways nearby. I'd recommend this place. less