Great stay. Clean room. Will stay again.
I was visiting relatives in Westboro and the Best Western Plus City Centre is extremely convenient to that area. Unfortunately, despite the whole hotel being non-smoking, my room smelled of cigarette ... more
I was visiting relatives in Westboro and the Best Western Plus City Centre is extremely convenient to that area. Unfortunately, despite the whole hotel being non-smoking, my room smelled of cigarette smoke. I called reception to complain, and was given a new room without any trouble, and after only a short wait.
My new room was clean, large and (thankfully) smoke-free. The bed was extremely comfortable, the bathroom was very clean, and everything in the room was well maintained and as it should be.
The Best Western Plus City Centre has plenty of free parking, free wifi throughout, and the restaurant downstairs off of the main lobby provides breakfast, lunch and dinner, with standard menu items at affordable prices.
I was happy that the smoky room issue was handled so efficiently, and would be happy to stay at the Best Western Plus City Centre again. less
BWPOttawaCityCentre, Front Office Manager at Best Western Plus Ottawa City Centre, responded to this review
On behalf of our whole team I would like to thank you for leaving such a lovely review about your recent stay with us. We are incredibly sorry that there was an issue with your room, please know that we do not encounter this issue often. We are very grateful that this incident was resolved to your satisfaction and that it will not deter you from staying with us again in the future.
We are pleased that you found our newly updated guest rooms large and comfortable and that you were able to take advantage of our ample guest parking and free high speed WiFi.
We greatly look forward to welcoming you back and offering you another exceptional experience.
Hope to see you soon!