23/05/2017 Zilverbullet, Montreal, Canada
Stayed for 1 night, and did not have a good night sleep :( Had a room where the air conditioning was not working, advised front desk, someone came up did the same thing we did with the thermostat and ... more
Stayed for 1 night, and did not have a good night sleep :( Had a room where the air conditioning was not working, advised front desk, someone came up did the same thing we did with the thermostat and said it would go on in two minutes. It didn't. We called down to front desk and told them it still wasn't working, nobody came up. We had to keep the window open and of course that just cooled the room off but had lots of outside noise. The hotel was not full so we don't understand why they didn't change our room. The girl at the front desk in the morning was apologetic and said she would give us extra points, nice gesture but doesn't help the poor sleep. Also, they have upgraded a bit by putting in new flooring, and new headboards but not new bed linen. Sheets had holes in them and the curtains also had a hole from a cigarette burn. less
, Manager at Best Western Plus Ottawa City Centre, responded to this review
Thank you for taking the time to submit comments on your recent stay. We regret the inconvenience you experienced with the non functioning thermostat.
I would like the opportunity to speak with your personally to discuss further your visit. Please feel free to contact me at your convenience.