Excellent Staff
Without exception, every staff member I interacted with was very helpful and friendly. Check in and check out was quick and easy. The food was pretty good and prices reasonable. Everything was ext... more
Without exception, every staff member I interacted with was very helpful and friendly. Check in and check out was quick and easy. The food was pretty good and prices reasonable. Everything was extremely clean. As I sat eating dinner I watched the server clean every S & P shaker, ketchup bottle, etc., whenever she took them from a table. They asked every person who came in to the restaurant to sign in and again, the pen was cleaned after each use. The room smelled fresh and clean without smelling like bleach or sanitizer. I would certainly recommend this hotel to anyone. less
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear Julieh817, Thank you for the outstanding 5 star review! Thank you for sharing in detail your experience. We have implemented enhanced cleaning protocols throughout the hotel and I am pleased it contributed to you feeling comfortable and safe.
I appreciate your comments about everything from the guest room to the restaurant being extremely clean, and every staff member you met during your stay was friendly, helpful and hospitable. We look forward to welcoming you back again soon.
Warm regards, Adrienne E