Best Western Plus Ottawa City Centre

1274 Carling Avenue, Ottawa, Ontario, K1Z 7K8, Canada
based on 839 reviews Trip Advisor Logo
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Best Western Plus Ottawa City Centre

Centrally located in Ottawa, 10 minutes to downtown, Byward Market, and easy access to Highway 417. Best Western Plus Ottawa City Centre has clean, spacious accommodations to meet every travelers needs. Complimentary parking, high-speed internet and show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1274 Carling Avenue, Ottawa, Ontario, K1Z 7K8, Canada

Reviews of Best Western Plus Ottawa City Centre

Traveller Overview:
4.0 Rating: 839 reviews
Excellent 38%
Very Good 38%
Average 14%
Poor 5%
Terrible 3%
Rating

444carmelan, wrote review 16/01/2021

Best western Ottawa

Clean, comfortable and wonderful staff. Very diligent with Covid. Room service only for meals, but awesome meals. Close to all amenities I needed for a week stay. Close to my work, best part was t... more

Owner Response
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear 444Carmelon, Thank you for the wonderful review of your stay. We are pleased everything was to your expectations and more! We have enhanced cleaning protocols in place to ensure the safety and comfort of guests and staff. It is the hotels number one priority. I am pleased it contribute to your positive, memorable stay. I appreciate your comments about Sherry and how well she looked after you. She strives to ensure every guest has an exceptional stay every visit. Glad you had an opportunity to enjoy some of the tasty menu options prepared by the chef in Cafe 1274. Wishing you a happy new year and we look forward to welcoming you back again soon. Warm regards, Adrienne E
Rating

pixiedustwishes, wrote review 14/01/2021

Cooperative, empathetic staff.

My husband and I were recently called to Ottawa on a family emergency, and arrived at BWPOCC at 01:00 without a reservation, and not knowing whether we would need a home base for a few hours, or a few... more

Owner Response
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear Pixiedustwishes, Thank you so much for taking the time to leave such a wonderful review about your stay with us. I am so glad to learn that we were able to make you and your husband feel comfortable and welcome during this unprecedented time. Your lovely comments have been shared with all of the staff here at the hotel. We are constantly striving to provide every guest with an exceptional experience, and are more than happy to accommodate guests requests, such as a late check-out, whenever we can. We look forward to welcoming you back again in the future. Kind Regards, Corrianna R. Front Office Manager
Rating

L2117RNkathleenk, wrote review 08/01/2021

Well situated, Clean rooms, great staff

Staff were extremely accommodating. This is an excellent place to stay if working in Ottawa I have stayed there many times during the pandemic and I have felt safe and comfortable with the measures ... more

Owner Response
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear L2117RNkathleenk, Thank you for taking the time to post an outstanding 5 star review for your recent stay! I appreciate you sharing comments about your positive experience when staying with us. From the accommodating staff who looked after you, to the convenient location with easy access to all areas of Ottawa. We have implemented enhanced safety and cleaning protocols at the hotel. The safety, cleanliness and comfort of guests is our # 1 priority. I appreciate hearing how these added to your comfort level and made you feel safe while visiting many times during the pandemic. Once again thank you, wishing you all the best in 2021, and we look forward to welcoming you back very soon. Sincerely, Adrienne E
Rating

SGo_31, wrote review 05/01/2021

Third Stay this year!

We were delighted to find this gem a couple of years ago, and always make it our home away from home when we are in Ottawa. Every inch of this hotel is spotlessly clean, features spacious rooms, and ... more

Owner Response
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear SGo_31, Thank you for the phenomenal 5 star review of your recent stay! So appreciative of you taking the time to share your experience and details of your visit. From the "spotlessly clean hotel with super comfy beds and pillows" while conveniently located with easy access to all areas of Ottawa. It's great to hear how the staff contributed to your positive memorable stay, "extremely helpful, courteous and friendly". Most importantly., we appreciate your loyalty and recommending the hotel. Wishing you a happy new year and we look forward to welcoming you back again soon. Cheers, Adrienne E
Rating

427suel, wrote review 14/12/2020

Excellent hotel

Very nice hotel. Room was a nice size and modern. Restaurant was good and friendly. All the staff were especially friendly and always smiling.people at front desk were so helpful. Close to everything.... more

Owner Response
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear 427suel, Thank you so much for taking the time to leave feedback about your recent stay with us. We really appreciate your lovely comments about the staff and the restaurant. We have been working diligently to provide a safe place for all of our staff and guests during this unprecedented time. We are proud to have your reccomendation and look forward to welcoming you back again soon. Kind Regards, Corrianna R. Front Office Manager