Exceptional customer service by Ms.Corriana Richardson
02/07/2019 raja_abid_ashraf, Edmonton, Canada
The overall performance of the front desk was satisfactory. On my check out at June 30 Ms. Corriana Richardson was exceptionally out standing and remarkable to provide one of the best customer experi... more
The overall performance of the front desk was satisfactory. On my check out at June 30 Ms. Corriana Richardson was exceptionally out standing and remarkable to provide one of the best customer experience at the Best Westren's property.
I was visiting Ottawa for the first time so was not familiar with the city.
She was instrumental in providing me the information about the check out time, bus routes to the parliament hill, Canada Day celebrations and other relevant information which covers from Uber booking for multiple trips to visiting other points of interest in town.
She arranged the storage of luggage after check out so I can pick up in evening.
Kindly convey the compliments to her offer her the growth opportunities, because she is a brand ambassador of BW hotels less
BWPOttawaCityCentre, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Raja, Thanks for the awesome review! Canada Day celebrations in Ottawa is something everyone should experience. Appreciate your wonderful comments about the front desk team, and specifically Corrianna and what an excellent brand ambassador she is. She genuinely strives to ensure every guest has an an exceptional experience every stay. Glad her assistance contributed to a memorable Canada Day stay in Ottawa. Wishing you a great summer 2019 and we hope you have an opportunity to visit Ottawa again soon. Cheers, Adrienne E