Best Western Plus Ottawa City Centre

After a tiring long winter's drive I was greeted very warmly by the front desk staff. The room was very clean, comfortable, and with very good amenities. The staff in the restaurant was also excellent. This is the second Best Western Hotel I have stayed at in the past two months and both surprised me with their very good quality. I have already booked another stay at this hotel. less

for business I usually stay at other chain hotel, out family had booked a function and so many stayed overnight. I booked early after signing up for BW rewards, a family member booked 2 days before and got a much better rate. I mentioned this at check in and Pierre the manager was able to offer us a better rate , similar to the "flash sale" rate offered days before less

I was visiting relatives in Westboro and the Best Western Plus City Centre is extremely convenient to that area. Unfortunately, despite the whole hotel being non-smoking, my room smelled of cigarette smoke. I called reception to complain, and was given a new room without any trouble, and after only a short wait. My new room was clean, large and (thankfully) smoke-free. The bed was extremely comfortable, the bathroom was very clean, and everything in the room was well maintained and as it should be. The Best Western Plus City Centre has plenty of free parking, free wifi throughout, and the restaurant downstairs off of the main lobby provides breakfast, lunch and dinner, with standard menu items at affordable prices. I was happy that the smoky room issue was handled so efficiently, and would be happy to stay at the Best Western Plus City Centre again. less

We were staying at a different hotel and were treated horribly - we booked here last minute and arrived within 15 minutes of booking. Very grateful to the wonderful staff for making us feel so welcome! The property was in a very convenient location, was very clean, and the staff was warm, friendly, and kind! less

It was incredibly clean. Staff were very friendly and helpful. The rooms didn't have carpeting, which is great for people with mold, asthma, allergy issues. The rooms were big. The floors were spotless in the entrance, even though it was miserable outside. less