Cooperative, empathetic staff.
My husband and I were recently called to Ottawa on a family emergency, and arrived at BWPOCC at 01:00 without a reservation, and not knowing whether we would need a home base for a few hours, or a few... more
My husband and I were recently called to Ottawa on a family emergency, and arrived at BWPOCC at 01:00 without a reservation, and not knowing whether we would need a home base for a few hours, or a few weeks. We were greeted by very empathetic staff who immediately addressed our needs. The room was immaculately clean, and the bed? It was the most comfortable mattress I have EVER slept on. Although not policy, our request for a (potential) late check-out was graciously accommodated, and last minute plans to extend our stay were happily met. Should we ever have need again, we will definitely book with BSPOCC. less
, Owner at Best Western Plus Ottawa City Centre, responded to this review
Dear Pixiedustwishes,
Thank you so much for taking the time to leave such a wonderful review about your stay with us. I am so glad to learn that we were able to make you and your husband feel comfortable and welcome during this unprecedented time. Your lovely comments have been shared with all of the staff here at the hotel. We are constantly striving to provide every guest with an exceptional experience, and are more than happy to accommodate guests requests, such as a late check-out, whenever we can. We look forward to welcoming you back again in the future.
Kind Regards,
Corrianna R.
Front Office Manager