Best Western Plus Oswego Hotel and Conference Center

26 East 1st Street, Oswego, New York, 13126-1113, United States
based on 454 reviews Trip Advisor Logo
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Best Western Plus Oswego Hotel and Conference Center

Our waterfront hotel is your home away from home! Located on the beautiful Oswego river, it offers breathtaking views of the Oswego Harbor and Lake Ontario.   Our hotel boasts 107 well-appointed and recently renovated hotel rooms, most with balconies show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
26 East 1st Street, Oswego, New York, 13126-1113, United States

Reviews of Best Western Plus Oswego Hotel and Conference Center

Traveller Overview:
4.5 Rating: 454 reviews
Excellent 55%
Very Good 27%
Average 10%
Poor 3%
Terrible 3%
Rating

FloridaButterflies, wrote review 29/07/2021

Average Hotel with a Great Location

This Best Western has a great location on the Oswego River. The hotel rooms could be updated and the Internet service definitely needs updating. It was frustrating dealing with it. The hotel has a ... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
We are sorry to hear your opinion of "average." We strive to be better and have won the Traveler's Choice award from TripAdvisor two years running now. I hope that you availed yourself of both our in house restaurant, Alex's on the Water and the Captain's Club Health & Fitness Spa while you were with us. I will pass your comments on to upper management as your feedback is important to us! We hope that you try us again in the future as we have many things planned! JS
Rating

wendyhain5, wrote review 01/07/2021

Reservation for handicapped accessible room not honored.

I reserved a double Queen handicapped accessible room well in advance of our visit and received a confirmation. Upon arrival I was informed by the staff person (still in training) that There were non... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
I would like to apologize for not meeting and exceeding your expectations. That being said there is simply no excuse for any inconvenience that you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is my hope that you will consider staying with us again so that we can have another chance to prove ourselves and meet your expectations and standards. You may contact the hotel for further conversation if you wish. JS
Rating

GennaV226, wrote review 27/06/2021

Convenient Location

A good location with restaurants with in walking distance. There is a large fitness center with variety of machines, pool, sauna and hot tub. It was slightly busy at the hotel due to several wedding... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for the kind words they are greatly appreciated. We love our staff so are glad that you mentioned them. We hope you come again soon! JS
Rating

johnandcindywheeler, wrote review 25/06/2021

2 night stay

We stayed in one of the rooms with a jacuzzi . What a great way to unwind! Loved being right on the water. Try Steamers restaurant for an easy meal and great service. Try a tour of Fort Ontario and th... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
We are pleased that you enjoyed your time with us and that you also visited our sister restaurant. There are many more hidden gems for you to discover on your next visit which we hope is soon. Thank you for taking the time to leave this wonderful review it means a great deal to us and all of the staff! JS
Rating

bicycletheblueri2021, wrote review 25/06/2021

Great Stay

Beautiful location friendly workers very nice accommodations on-site restaurant with entertainment as well as another restaurant pub located across street which is little traffic. Located on a canal l... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for taking the time to write this review. It is greatly appreciated that you took the time to do so and we are thrilled that you enjoyed your stay with us in the Historic Canal District. We look forward to your next visit! JS