Best Western Plus Oswego Hotel and Conference Center

Drug paraphernalia left in our room, that was missed by the housekeeping staff. We were met by the smell of cigarette smoke in a non smoking room. Smoke detector was covered with plastic which was missed by housekeeping as well. less

The check in took longer than expected when we had a reservations. The crew is limited due to covid and the breakfast is a grab and go. However there is coffee in the room and a pot to make your own. I wish breakfast would have been cooked and brought to the room since we are still dealing with covid. less

A clean hotel with a great view from our 3rd floor balcony of the Oswego River. Stayed here after a day at Sacketts Harbor and would do so again. Very clean with a great front desk staff. A few nice eating establishments within walking distance. Convenient location. We enjoyed Alex's on the Water - right next door. Great view enjoyed with a drink and supper. less

I was not happy when I arrived at 6 p.m. to check in, and there were 4 guests ahead of me. While I waited patiently for 45 minutes I listened to a barrage of complaints, and to others checking back to see if their rooms were ready. I was impressed how the front desk employees maintained their composure. Once it was my turn, I was pretty upset to find that my reserved room was taken. "How could this happen?" they asked me while the crowd behind me sighed and complained. I had no choice other than to settle for a different room. I was upset to be downgraded, but there was no choice. My room rate was reduced to a rate that pleased me. As I walked to my room, I saw at least 4 housemaids rushing and cleaning rooms. They all stopped and said hello and were very pleasant. Stepping into the room, it was immaculate and what a view! The night was quiet :-) One thing I missed was a hair dryer, was that because of covid, or did I need to ask the front desk? The hotel should consider hiring more employees to assist this extremely hard working and professional staff. Sorry you all have to put up with this stress. less

We planned a fishing trip on ontario last week and decided to sleep on a friends boat. Upon arriving at said boat we did not feel safe where it was docked or where we were sleeping and thought that getting ahotel would be much better. Closest BW to Sodus point was oswego and we were familiar with wrights marina so we called on our way after a very long day of work and driving to hours to sketchy said marina. When i called the Jordan was so kind and helpful with directions, parking, breakfast and everything i would need to know he then helped us at chekc in and even gave us two free drink tickets to the restaurant next door. The room was perfectly clean and very well maintained, we have a nice room with view of the canal and where we could see our boat parked for safety. Safe to say we will definitely be back, oh that's right i just booked 2 more nights at this hotel in august for my boyfriends birthday. The value for the hotel is spot on with price. Thank you again for hosting us Jordan you are the BEST! less