Good Location -Poor Communication
Upon arrival, we asked about the pool/spa and were told that it was open. No other information - we later found out, when we tried to use the facilities, that we had to reserve a time and unfortunate... more
Upon arrival, we asked about the pool/spa and were told that it was open. No other information - we later found out, when we tried to use the facilities, that we had to reserve a time and unfortunately, they were already booked. We knew our schedule and could have booked a time when we checked in, however, due to the lack of communication, we were unable to use the pool during our stay.
The room looked out on the Oswego River and that was very nice, however, the heating in the room was not working properly - there was only a temperature option on the wall - could not set for heat or cool, just the temp. The beds were uncomfortable and there was a bad stain on the chair by the window - which I reported to the front desk. Hopefully, someone will remove that chair or have it properly cleaned. We really enjoyed visiting the area, but would not stay in this location again. less
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
I thank you for taking the time to write this and am sorry it could not be more positive. Just this week the front desk was spoken to about communicating the Health Club's Covid protocols and procedures so hopefully that will no longer be an issue in the future. I also appreciated you letting the front desk know about the chair issue and assure you that it will be taken care of. To often people do not inform us of things of this nature so we appreciate you doing so.
I hope as Covid recedes, things start to reopen, and we rehire more staffing that you give us another try in the future.