Best Western Plus Oswego Hotel and Conference Center

26 East 1st Street, Oswego, New York, 13126-1113, United States
based on 438 reviews Trip Advisor Logo
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Best Western Plus Oswego Hotel and Conference Center

Our waterfront hotel is your home away from home! Located on the beautiful Oswego river, it offers breathtaking views of the Oswego Harbor and Lake Ontario.   Our hotel boasts 107 well-appointed and recently renovated hotel rooms, most with balconies show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
26 East 1st Street, Oswego, New York, 13126-1113, United States

Reviews of Best Western Plus Oswego Hotel and Conference Center

Traveller Overview:
4.5 Rating: 438 reviews
Excellent 54%
Very Good 28%
Average 10%
Poor 3%
Terrible 3%
Rating

angiemoody82, wrote review 02/01/2021

Worst customer service

Worst experience ever. Horrible customer service. Staff is heartless. Vending machines just ate your money or nothing was in stock. Breakfast choices were horrible. We will not be staying ever again..... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
I am very sorry to hear this. We take great pride in our facilities and our customer service which is why even with all the Covid protocols we have to follow in NYS that we were awarded the TripAdvisor Certificate of Excellence for 2020. Please reach out to me with a detailed description of your stay: Waterfrontevents@bhgmail.com
Rating

aeltowles, wrote review 20/12/2020

Best hotel experience yet!

Amazing, friendly, helpful staff, all around. The beds were very comfortable. Our jacuzzi suite was amazing. There was lots of room, plenty of seating, and it was very clean and tidy. We loved that we... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
THANK YOU for such a wonderful review. As you can imagine this year has been difficult for the hospitality industry so your kind words mean so much to us and the staff! I will be sure to share this with everyone. We hope to see you again soon! John S
Rating

debzych, wrote review 19/12/2020

Very Clean Room

Room was very clean, price was very reasonable. Breakfast was good too! Even with the Covid restrictions, the hotel was great! We even received a discount at the restaurant next door and their food wa... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so very much for the great review. This is difficult time for everyone and we are glad that we could help you have a nice retreat! If you have the time to do Google and FB reviews for the hotel & restaurant we would greatly appreciate it! if you wish to know about the New Year's Eve Special email me directly at waterfrontevents@bhgmail.com Thank you again for taking the time to leave this review! John S.
Rating

jrdmrtn, wrote review 28/09/2020

Housekeeping Failure

Drug paraphernalia left in our room, that was missed by the housekeeping staff. We were met by the smell of cigarette smoke in a non smoking room. Smoke detector was covered with plastic which was mis... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
After speaking to management and gathering information I feel that some of the "story" has not been included. I believe management took appropriate steps during your stay. Perhaps you will try us again in the future. In a prior response I asked that I be contacted at my email address and I never heard back so after 2 1/2 months that email has b.een removed from this response
Rating

baz00ka12, wrote review 23/08/2020

Did not meet expectation!

The check in took longer than expected when we had a reservations. The crew is limited due to covid and the breakfast is a grab and go. However there is coffee in the room and a pot to make your own... more

Owner Response
Waterfront Events, Marketing at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your comments. Covid has been a difficult time for our industry. Due to NYS mandates and corporate policy we could only do the grab n go breakfast. That is actually changing very soon. We are hiring staff back to meet the once more growing demand. Thank you for the high ratings in the other areas.