If there is a chance you will be bumped from your flight, this properties cx policy will eat you up!
13/01/2017 Robert F J, Seattle, United States
Was bumped from a flight from ORD to SNA due to weight restrictions in John Wayne airport. I tried to cancel my reservation on line but was not able to because of 2 day CX policy. I called the next m... more
Was bumped from a flight from ORD to SNA due to weight restrictions in John Wayne airport. I tried to cancel my reservation on line but was not able to because of 2 day CX policy. I called the next morning but was told I had to talk to GM who was not there. I called three more times before I reached him. I began my explanation but was interrupted with a... "no, we do not refund for no shows as corporate policy." While BW customer service tried to help, there wasn't much they could do since all BW properties are privately held and can not be compelled to do anything other that what is required by franchise rules and revenue does not fall under that umbrella. The point is this... If you are traveling to SAN from anywhere, make sure there are no weight restrictions going there. If there are, make your reservation with a property that allows cancellations up to 6pm day of arrival. less
BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for commenting, unfortunately the reservation was booked online and upon booking reservations they do show our hotel cancel policy, reservation was past the cancel policy.