Rude manger and lobby staff, unaccomodating, no parking
24/04/2017 aimeanna, Las Vegas, Nevada
The room was clean and the beds were comfortable. There was no parking in the parking lot. 5 spaces were blocked off for "construction" but during our 2 night stay the construction workers parked in s... more
The room was clean and the beds were comfortable. There was no parking in the parking lot. 5 spaces were blocked off for "construction" but during our 2 night stay the construction workers parked in spots that were not blocked off for them. We asked the desk clerk if we could park in the spots and move our vehicle before the construction workers arrived in the morning, and they told us no. We asked them to call the manager, because they were giving construction workers priority over their paying guests, and the manager told the clerk to tell us that he would speak to us between the hours of 9am and 5pm, and we'd have to wait until then. He wasn't willing to help or to even speak to us. They had construction materials piled up on 2 designated handicapped spaces, making them unusable. We ended up having to park in a business park, and one of us slept in the vehicle to make sure the valuables we had in it remained secure. Management was unwilling to work with us and told us it was not their problem. Those who parked in the spaced with cones in them (for the construction crew that didn't use them) got towed, and the construction crew didn't even end up using the spaces. So disappointed. I've never had such a poor experience with Best Western before. less
BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback. I am sorry you had some issues with your recent stay. Hotel will take your feedback to help improve our services in the future.