Run away as fast as you can
06/06/2017 Penny L S, Sacramento, United States
Our first room had a condem hanging from the ceiling and gross tissue plugged in the peep hole and other disgusting things. No idea how house cleaning missed it. Should have left after that. Second r... more
Our first room had a condem hanging from the ceiling and gross tissue plugged in the peep hole and other disgusting things. No idea how house cleaning missed it. Should have left after that. Second room had dirty sheets, but we were too tired to go back to the front desk and have to move all out stuff again. Usually when I have had issues with rooms I at least get an offer to help move rooms but not here. No upgrade either. It was very disgusting and not the best memory.
The shuttle only goes every hour and be prepared for a ride cause although nice, the driver was terrible at actually driving.
Be prepared for no sleep. The walls are paper thin and the beds are terribly lumpy. At 10:30 pm it was still really loud. We swore we thought we heard gun shots twice. Woke up before 6 to employees hosing the parking lot. Could that have waited till a little later?
Also, which wasn't the hotels fault, but had a rude man harassing us for parking our small car next to his truck. I thought that was what parking places were for. And considering the parking lot had cones and blocked off spaces due to some sort of construction we didn't have many options of places to park.
Breakfast was just ok. The room is so crowded. Hard to find somewhere to sit.
When we tried to call the front desk to check out from our room we realized our phone did not work.
I can honestly say I didnt feel safe here. I grew up near the area so I knew Santa Ana wasn't the best place but being so close to the airport I thought it would be ok. Pay a little extra and stay somewhere else.
Will not return. I am really surprised at the good reviews. I usually don't write reviews this bad but this place was terrible. We checked out after our first night and finished our stay somewhere else. When I told him we were leaving because we had a bad experience here he didn't ask why or anything. How can you fix problems if you don't know what they are? less
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for posting your comments and feedback, unfortunately i am unable to verify any of these issues as i have no guest name or dates to check to verify these issues you had during your stay with us.