During my late evening check-in for three rooms the staff was very courteous. They were patient and flexible with the explanation of three different names for each room, amt of keys and checking in at different times. They explained the grounds and where to park very thoroughly. Our request to have two of the rooms adjoining was honored and they were able to place the third room two doors away, so our party was close. The floors are laminate flooring, which feels a bit loud and cold, but the temperature of the room without using any air was comfortable the entire stay. Our room was facing into the middle parking lot, and with exception of our party (7 women) and another group of youngsters, the rest of the hotel was quiet, although it seems to have full capacity. The breakfast was delicious with different menu options each day including eggs, meat, hashbrown/waffle or pancakes, and a self-serve bar for cereals, oatmeal, juice, bread & bagels w/ cream cheese, pastries and beverages. The staff in the dining room were also very courteous. If I am in this area again, I will stay at this hotel. less
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your review. We are happy you enjoy your stay with us!