Best Western Plus Orange County Airport North

My wife and I stayed here on Thursday September 17, 2020. I checked out on Tuesday 22 and I did not have a good experience. We stayed on room 332 on the 3rd floor. Our first night while my wife was in the bathroom drying her hands, she saw a lizard on the floor. We assume it was on the towels but my wife was really scared. We were shocked since we had never had a problem in any hotel and this one that is supposedly "highly recommended" offered us this horrendous experience. After a few seconds when the panic went down, we caught the lizard with a towel and put it in a bag. We decided to take it to the front desk to let them know what happened and even worse was the experience with the receptionist. Without even apologizing, he just made a rude comment asking if we were afraid of a lizard. Later he told us that he would write it in his notes to let his manager know and no one ever followed up. Instead we followed up with the morning receptionist the following mornign and she just said that she did not know why it happened. I can't believe that this hotel did not do anything about it. Other thank that the service was okay less

I stayed at this facility due to having an early flight the next morning. I later realized they charged me an additional $200. When I called about that fee I was told it was for having a dog in the room. I offered proof that I traveled to and from California without a dog. I requested they review their security cameras to see that I arrived and checked out without a dog. The GM that identified himself as Huy Tang only replied (repeatedly) with, “The housekeeping supervisor verified it so there is nothing I can do.” The dismissal of my requests makes me think they are trying to make up for some of their lost income during the COVID-19 pandemic. Beware! less

Had a house rented for our trip that was canceled last minute. All the hotels were pretty much booked up because of a convention. Booked this place because it was the cleanest looking one left. What a relief when we got there. I give it 5 stars for being clean, quiet, friendly, with comfortable beds, free breakfast, pool, jacuzzi, nicely decorated & easy on & off the freeway. . We had 12 of us & rented 4 rooms for 11 days & have no complaints. Our stay was EXCELLENT! ⭐️⭐️⭐️⭐️⭐️ less

Everything about the hotel was good. It was clean, the beds were comfortable and the tv worked. Best of all was the free cooked to order breakfast. No more scrambled only egg options, I got to have the runny yolk that I love. less

This is hotel was quite clean, had a great location (safe and close to everything), and the staff was very friendly and helpful! I was quite impressed by their freshly made breakfast served on hot plates, nice coffee as well. I noticed that they had a nice pool but I was too rush to use it this time, wondering if it's a heated pool. Would definitely try it next time. Overall, this hotel is of a great value!! less