Best Western Plus Olathe Hotel

We stayed one night here. Our first time. We’ve stayed in several over the years. It was clean, but looks a bit worn. They put a sticker on the door jam/door to indicate it’s been cleaned, but I didn’t see anything special on the cleaning cart that denoted special cleaning. The bed was comfortable. StAff was very nice. Breakfast is a paper sack with an apple and muffin. You can get a styrofoam bowl with 1 biscuit, some gravy on top and 1 or 2 sausage patties. With that in hand, silverware, a cup of coffee and a cup of oj, it was difficult to navigate the elevator and door. A tray would be very nice. There is no place to eat downstairs. less

Drove from NC to visit family for Christmas. Covid protocols were and still are top notch. Rooms are clean, comfortable and affordable. Staff is the best that I've seen in a very long time. Baya, hope the spelling is correct, went above and well beyond to assist us. Without a doubt, BWP Othaley is my resting spot when in town. less

Best Western Plus Olathe Hotel, has the most experienced employees I have come across. They truly are able to make me feel like I am coming home each time I arrive. My experience in sleeping was beyond any expectations I might have had. less

Called the hotel and a "Garron" answered the phone. I told him I had to cancel my reservation due to COVID. His response was an abrupt "I can't." When I asked for an explanation his response was "when I press the button nothing happens." I asked to speak to his manager he said "she's off today, I'm in charge." I then asked if the hotel was full for today which he responded with a "nope" with a laugh. When asked when the manager would be back he said "Monday" and whoever is working is in charge at that time. I then asked what the manager's name was and he yelled "Pamela!" It's understandable if there's no wiggle room on a policy, even if due to COVID. But the attitude and lack of respect from this employee was horrible and something I can't remember experiencing before. This will definitely be the last time I stay at a Best Western. less

The front desk staff along with the cleaning crew were all very friendly, the room was spotless (I did the bottom of the sock check), TV didn't have a lot of channels but I made due with what I was given. The bathroom was clean and they provided a shampoo, conditioner, and soap dispenser in the shower which was cool but I used my own stuff. less