Best Western Plus Olathe Hotel

I called this hotel three times before I booked to check on their pool. I wanted to make sure it is open since our last vacation was cancelled. Each time I called I was assured that the pool area was open and that they had the biggest pool in the area. I was also told on the phone that they were serving a continental breakfast. When we arrived my kids headed straight for the pool. There was a sign on the door saying only 4 people were allowed in the pool area at one time. There was no sign up sheet so it was hit or miss as to if someone would be in the pool area. The hot tub area was closed, I am not sure if this was due to COVID-19 or that the hot tub was just broken. ALL of this information should have been given when I called. The next morning the kids went down for the burrito they said was the continental breakfast. When we got to the breakfast area we were knocking on the door and finally someone came around the corner and asked if they could help us, and we stated we wanted the burrito. The employee said they did not have enough staff and they could not make it. The only thing they had for breakfast was a grab and go, which was a very small muffin, fruit, some nut bar (allergies), and a water. I was not impressed with this hotel. I understand there are a lot of changes right now. We are all rolling with the punches. When you call 3 times you expect to get accurate information. less

This was the nicest Best Western property we've ever stayed at. Very comfortable room, clean, and friendly service. Beds were very comfy. Air conditioning worked great! Bathroom was very clean. Swimming pool was enjoyable. Staff were friendly. Hotel decor was nice and modern. Two thumbs up for this one! less

This hotel is located in the noisiest possible location and every room is noisy, some worse than others. The east end of the hotel is adjacent to I-35, a very busy freeway with many trucks. The south side of the hotel is adjacent to an exit ramp from I-35 with constant traffic. The hotel sits between a McDonald's and a Wendy's with constant traffic. Nearby is a large truck stop so trucks go back and forth along the front of the hotel. Worst possible location for a relaxing stay. less

Traveling during the coronavirus pandemic is stressful and we were nervous about staying anywhere on our trip from Chicago to Phoenix. The Best Western Plus in Olathe, Kansas was a super choice. It's easy on and off Interstate 35. The staff was all so nice and welcoming. Everything felt extremely clean. The beds were so comfortable and the sheets crisp. They felt brand new. The towels seemed new also. There was a bagged carry out breakfast waiting for us in the morning with a bottle of water, muffin, granola bar, and fruit. You can also have coffee or tea and yogurt. As we were packing the car, the housekeeper angel came out to our car with an important briefcase that we had forgotten. She was already cleaning our room! If you are leery about traveling, this is an excellent place to stay during these difficult times. I can only imagine how great it is during normal times! less

We like to go on short trips to just get away from the hustle and bustle. Have had great experiences at BW so we always choose them. Never disappointed. Clean, staff great. Most accept pets at a reasonable cost. less