Horrible experience. Will NOT stay again
17/10/2016 mylomonkey, Bristol, Indiana
It took 3 tries to get a room where MOST things worked. In the first room, neither the phone nor the internet worked. When I complained about the phone for the second day in a row, he said they had ... more
It took 3 tries to get a room where MOST things worked. In the first room, neither the phone nor the internet worked. When I complained about the phone for the second day in a row, he said they had "switched it out already" & it would be morning till he could get me a phone. How do you get a wake up call without a phone? So he moved me to a second room. After unpacking nearly everything, I went in the bathroom to find half of the main lights not working. So off to a third room where the main floor light didn't work. The manager was with me to make sure everything was functional since this was the third room we tried. This was the major light for the room. He plugged it in but couldn't turn it on because it had no knob. He made no offer to fix or change it. By then it was nearly midnight and I was exhausted, so I stayed. . It remained broken for the rest of the stay.
Housekeeping does a really poor job. There was small bits of paper on the floor when I moved in that remained there despite daily "cleaning". They also left a dirty bath towel hanging behind the door. That is just gross.
This is a small complaint but there was no safe in the room. Most other hotel chains in this price category have a safe in the room. When I asked, all I got was a "No, sorry."
I don't see where all the great reviews come from. Maybe I got a lower quality room since I went thru Hotels.com
The only partly positive thing I can say is they had hot scrambled eggs & sausage or make your own waffles for breakfast. However, all the muffins were so stale you could not eat them. Even dunked in coffee. The OJ and apple juice were also really diluted.
Even tho this is the most convenient location for my needs, I won't stay here again. I will drive an addition 15 minutes to get a decent room at a much better price. less
BW-Gen-Mgr, Front Office Manager at BEST WESTERN PLUS Olathe Hotel, responded to this review
Thank you for taking the time to let us know about your experience at our hotel. We take great pride in our TripAdvisor ratings and we are very concerned to see your review. While tough to hear, we value the feedback both good and bad from our guests.
We apologies that we were not able to provide you with the quality of services you deserved during your recent stay with. Please know that this is not typical of our hotel and staff. We are disappointed that you encountered issues with the cleanliness and lighting of your room(s). We take feedback from our guests very seriously and will address the concerns you mentioned. We appreciate your comments, only through guest feedback can we truly learn where we need to improve and where we are strong, as it allows us to provide exceptional service to our guests.
Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better experience.
Front Office Manager
BEST WESTERN Plus Olathe Hotel