Where do I even start? From the first call to check on rates until the moment I checked out, this staff has been nothing short of amazing!
I have been “stuck” in California due to hurricane Florence and was already stressed to the max. My mom, one year old and I decided to stay at a hotel that I will not name and had such a bad experience that we left in the middle of the night trying to find a new place. We came across BWP on coast Hwy and all I can say is that someone was looking out for us. I called to check on rates and availability, Brandon answered the phone. He immediately put me in a better mood just from his happiness that radiated through the phone. He booked me and was understanding of the situation that I needed to get into a room before the 3pm check in time. Due to the circumstances he told me that he couldn’t promise but he would do his best. One hour later he had us a room and checked in.
We walked into the hotel (which is beautiful) and was greeted by another gentleman Michael who was also just radiating happiness. As I was explaining what Brandon had done for us, Brandon popped around the corner and said oh Hi, welcome!!! Michael then checked us in and informed me that it was only his second night and he was currently a Marine and about to get out. Being a military family we connected instantly. My mom is almost disabled so she wouldn’t help with bags or my one year old too very much, so I had all of our bags on the luggage cart, holding my baby, and trying to make sure my mom was ok. Michael must have seen my desperation as he quickly took control of the cart and escorted me to my room. I was so incredibly grateful! We went to bed that first night in such good spirits solely due to Brandon and Michael. The following morning we made our way down to the FULL hot delicious breakfast and made friends with Tracey. Tracey was amazing too! She was beaming with happiness as she asked each and every person she spoke to, “is there anything else you need?” We went for lunch and came back to a new person at the counter... a lady named Angelica! Her name says it all, she was such an Angel. So sweet, recommended so many places, took time to interact with my child, and wore a genuine smile the whole time. We were just thinking this place is too good to be true. Any and everything we needed was delivered and then some. Later in our trip we met Ms.G.... she was just as amazing as everyone else that we had came into contact with. She knew of our story and that I had a baby and gave her a stuffed animal. Little did Ms. G know, my daughter is obsessed with stuffed animals! It made all of our nights! I can’t say enough great things about this hotel! The staff is obviously outstanding, the food was great, the location is great, the pool, hot tub, picnic area, and everything else was out of this world. BUTTTTT to top it off, we had been speaking with another gentleman who was the exact same as everyone else, just super happy to help with ANYTHING, his name was Paul. The night before we checked out I came down and asked for a manager so that I could brag on everyone and I just so happened to ask Paul for the manager. Well Paul is the manager. The way he treated his staff was just amazing and I would be happy to be a part of his team any day. After all a happy staff starts with the boss. So kudos to this hotel. You guys made this stressed out family situation turn into a relaxing and enjoyable stay! We left feeling as if we knew everyone of you for years! No other hotel has compared! ❤️❤️❤️ less