Best Western Plus Oaklands Hotel

Second time we have stayed here and just as good as last time. Service at the front desk was great, the lady was really friendly and making conversation and checked us in with ease. Room was tidy and comfortable to stay in. Definitely recommend to friends and will stay here again less

Having just opened up, we thought it would be great to give it a try. There were 5 of us on a very busy Friday night. Servers could not have been nicer and more accommodating. A very nice venue with kitchen on show. 1 person ordered a sirloin steak with tomato and Mac and cheese, and really enjoyed all of it excepther tomato that she felt was too soggy. Another ordered tomohawk pork and loved every bite! A lady ordered the fillet steak medium rare, and was served well done, but the server was very attentive and immediately had the chef do a fresh one for her that she was very pleased with. The gentleman next to me ordered the London steak, which sadly turned out to be quite gristly, and the waiter took his meal off the bill apologizing. Sadly my chicken was overdone and quite dry, which the server took off the bill as well! We were offered complimentary drinks as well, but with driving and time constraints, we politely declined. It's refreshing to have a restaurant take so much pride in their fare that they stand behind the quality and obviously are working hard to sort out the teething problems of just opening. We all decided to come back again! less

Overnight stay with 50 people visiting Thursford. No personal welcome despite this being a BW Coach Friendly hotel. Reception gave out key cards with a kert "1st floor". No explanation of the fact there was a note inside requesting meal choices. Rooms well furnished however room was cold,no heating in our room until 9am next day. Meal choice and variety good, however they ran out of "pork" so some had to change choice. Seemed very haphazard with no real warmth from the servers. bar was supposed to be open after we returned at 1115pm however the night man stated it was closed so most went to their rooms. One or two did get a drink eventually. Buffet breakfast was again impersonal, had to ask for refill of milk, coffee machine, and plates. Sorry this establishment falls short of service. less

We stayed here to celebrate our friends wedding and can’t fault 1 thing. The hotel, the food, the rooms were perfect Staff made sure the wedding flowed smoothly. The ceremony, the wedding meal, the disco and buffet were amazing. Staff could not do enough for the wedding couple. Breakfast was hot and tasty and both check in/out were quick and efficient. less

Very disappointed - receptionist on arrival was so abrupt and spoke so fast and couldnt process the check in quicker than humanly possible. It was like the Lidly shopping conveyor belt experience. I had to ask her several time to repeat what she said. I asked what was on for the weekend e.g. any music etc and was told there were 2 wedding planned for the weekend but the music would stop at midnight - which to be fair it didl The bath took forever to fill up trickling through the taps, there is a serious plumbing issue with this building. The toilet had to be flushed several times. The bed was not comfortable at all and to be honest was probably one of the worst nights sleep I have had in a hotel. I drifted in and out of sleep from 2.00 until got woken up at 6.00 with what I assume was the morning cleaners tidying up from the night before. Went to breakfast about 08.00 as wide awake which was a poor affair - had to wait forever for the girl to come and get my order not her fault she was clearly on her own doing her best to do the breakfast reception, take orders, clean tables, replenish stock. This is not the normal standard of a Best Western and I only chose this hotel in preference to others in Norwich due to it being a Best Western - perhaps the management team of Best Western need to assess what is going on with their Thorpe St Andrew venue. I can only assume from talking to locals in the pub opposite that this is more of a wedding venue and is what makes it tick over as opposed to attracting other business. Maybe if you are attending a wedding there the rooms will suit but not for the normal traveller. less