Best Western Plus Oaklands Hotel

We booked this as a black friday deal (we had done this the previous year too ), our stay was amazing .We were taking elderly parents as their christmas present and i have to say from start to finish service was incredible. I had a few query's and emailed the hotel , Vicky was very quick to respond and so helpful , she made such a difference to our stay . We arrived for afternoon tea and were served by a lovely man who was there throughout the stay ,evening meal and breakfast too . The food and service were the best we have had in a hotel in this country in a long time , just the little personal touches made our stay so enjoyable , we had a lovely room and our parents had a lodge with a wet room this was worth the upgrade for them as all on ground level no stairs to encounter . We would highly recommend this hotel to anyone wanting a lovely chilled break in nice surroundings . Thank you all at the oaklands, we have booked to go back in April again less

We bought this deal as we have stayed in the lodges before and had a great time. We arrived early and parked our car in the car park for free and caught the bus into Norwich. The reception staff are very friendly and helpful and we checked in later swiftly. We were on the first floor in a very spacious and clean room with an excellent en-suite. As it was winter there were no weddings but I can imagine the room we were in could be noisy as it faced the marquee but no issues for us. Our deal included £40 towards Michaels and the meal was superb but I will review that separately. Breakfast was good freshly cooked with plenty of choice. This was a great deal and yes we will be back. less

The location is good for ease on outskirts of Norwich and there is parking onsite which is good (although a little tight if lots of people staying/function on). My room was very old fashioned and bathroom was very tired but it was clean and tidy. There was a function on and this spilled in to the garden area at the back which my room overlooked so I did find it quite noisy and difficult to get to sleep but it did finish before midnight and I’m sure this is not the case all the time. Restaurant is modern and looks good, had a nice meal and had A very attentive waiter who I think described himself as the restaurant manager, he was very good. The restaurant experience was probably the best part of the hotel. Breakfast was also good with friendly morning staff. Would stay at this hotel again if needed to stay in the area less

Amazing Black Friday offer of dinner bed & breakfast for £68 with £40 food allowance. First class service of hotel and restaurant even though it was an offer! Hotel not much to look at but looks can be deceiving. Will definitely be back! less

Christmas and Twimax break Good location – there are buses from bottom of the drive that take you into Norwich City Centre. Stayed in one of the suites the interior of which badly needed a lick of paint and the curtains could certainly do with a wash also the furniture was marked in places. The bed pillows badly need replacing and were well past their best. There should have been a safe in the room, this we mentioned to two different staff members but never received it. The food served over Christmas Day and Boxing Day was superb. We dined in their new restaurant called Michael’s Grill and Steakhouse which was really good but once you have eaten there a couple of times it would have been good to have a more extensive menu with more choices and fresh vegetables. Breakfast was served in the bar area and we nearly always had to ask for bread, plates or cutlery which was a bit off putting. Cooked breakfasts were taken to order and these were always good. The outside of the lodges are all badly in need of a lick of paint or varnish. All of the staff we encountered were very friendly, polite and helpful. less