We arrived in room and all appeared ok at first glance.
Went to make cuppa to find cups hadn't been cleaned.
Had cuppa and then went to have shower, electric shower was not producing hot water. Picked up phone to call reception but phone was dead.
Walked to reception and Joe advised the shower would be sorted ASAP - I asked how long ASAP was and he didn't know. this isn't ideal, I didn't want maintenance knocking at our door whilst having a bath but also would it be fixed by time I check out?
Big Christmas party on that evening and this appeared far more important to Joe.
When I went to run a bath I noticed 5 hairs in the bath that I had to clean, whilst in the bath I noticed fan was filthy, over flow hole was dirty with grime, brown grime on the shower screen, towels didn't match (one was very dated), tile work was dreadful, hairs on floor and thick dust with hairs on bath panel.
I complained to joe when I arrived back at hotel and he offered me a slight refund but tiny compared to the issues. There was an audience and had the audience not been there I don't believe he would have offered.
The following day I noticed there was no mattress or pillow protector, the padding between the mattress and sheet was dirty and compliments tray was well used and dirty.
Would not recommend staying here less