Best Western Plus Oaklands Hotel

I was staying over on Saturday night before an early start on Sunday. It was so noisy until 12/1am and I did not feel welcome in going to the restaurant for a meal as a wedding after party was there. Room was clean but really far too warm with no way of cooling the room without opening a window, to then have hear more noise. Would not stay here on a weekend day ever again. less

Went here for mothers day lunch. Food disappointing; very basic veg eg peas, sweetcorn. Meat nice, I think they were just trying to be greedy - far too many people and not enough staff, so service very slow. A pity as gave been there before for carvery and very good. less

a big thank you for our wonderful wedding on the early March. We loved every minute, and we can’t thank you enough for what was a totally awesome time. You were all brilliant but must say a special thank you to Viv, our host for the day, she was amazing. Viv looked after us and our guests so well, I felt relaxed and happy and didn’t worry about a thing! Thank you Viv you are a star! The food was hot, tasty and everyone said how lovely it was. The service was excellent and quick. Stayed in a lodge and it was clean and comfy, breakfast was lovely. less

Had my Mum’s 90th birthday meal at the Oakland’s. All the staff were friendly, helpful and very accommodating. The carvery was excellent with a variety of vegetables. They catered for all food preferences and intolerances. Highly recommend if you’re thinking of having an event there. less

My partner and her daughters arranged to go to an event being staged at The Oaklands in Norwich. They arrived at the venue in good time so they could get a meal before the event. Having not booked they were eventually shown to a table and drinks were purchased. Food was chosen from the menu, my partner is gluten intolerant and one of her daughters is dairy intolerant. Two of the meals arrived, a chicken dish for the youngest daughter and a chicken and pesto pasta dish for the elder one. The younger daughters meal had spinach in, sadly this hadn't been washed properly 😔 The pesto dish had cream in, no mention on the menu. Whilst the daughters complained to the staff my partners uncooked risotto arrived adding to the trilogy of unhappy dinners. The "restaraunt manager" got very distressed with her guests. By this time the event was due to start. The manager begrudgingly allowed my partner and her daughters to pay only for the drinks they had consumed before they left for the event. Sadly this meant they would now have to go hungry for the rest of the night. less