Two seniors needing to stay in this area of Norwich, booked the Hotel through Great Western, with no issues. The deal was on a Bed, Breakfast and Evening meal basis, although the evening meal was actually an Allowance of £20.00 per head, which is fair enough.
First, find the Hotel. The entrance is overgrown, and is not easy to spot, but the car park once you find it is perfectly adequate. Don't park under the trees if you want a clean car in the morning !
The Receptionist was warm and friendly, and the booking in swift and perfectly acceptable. There is no lift, but a member of staff was summoned and very happy to help with luggage.
Our room was in the main hotel, and whilst rather small had everything you could normally require from a mid-range hotel. We happened to be in Room 8, and it does have it's idiosyncrasies. The safe is on the bottom of a very cramped wardrobe space, and to read the instructions, I found it necessary to take a photo on my phone ! A printed list of Hotel Amenities is available in the room, so why instructions are not on that, I do not know. Plenty of drawer and wardrobe room, plus the normal tea/coffee tray, all fine. One bedside light failed to operate, and the television was interesting to operate as the remote had no battery cover. The mirror in the bathroom had one of two mirror lights out, the toilet flush was an experience, and the shower head was growing a fair crop of mould. Bathroom toiletries were fine.
We were expecting guests for Dinner, and so went down to organise a table for the evening. Staff were excellent, warm and cheery. Do note that if you book a specific table for dinner, then you also have to book another table for drinking at, if you do not want to be at the table you booked for dinner. Later, we could see why, as the establishment was very busy.
The menus are 'interesting' There are no starters, so straight into the mains. To be fair there was a very good selection of dishes. Two of my party choose the £60.00 whopper steak, and when this was ordered, asked for it to be cut in two, and served as such, as suggested on the menu. When it was served, it was whole on one plate, and the second guest received nothing. So, dish returned to the kitchen. The steak I understand was good, but the chips supplied were minimal, and really only a single portion. I choose the curry, and the actual curry was fine, but totally inadequate sauce for the large portion of rice and two naan breads. A very dry meal.
A good selection of desserts, served nicely. Difficult for me to eat my cheese board for two reasons. One the cheese was icy cold straight from the fridge, and I was given to spoon and fork to eat it. Knife arrived about ten minutes later.
The staff are young and nice, but somewhere along the line there is a training need. We ordered further drinks at the table, staff had to be reminded, and this took at least another ten minutes to arrive.
Breakfast the following morning was weird. No fruit juice or fresh fruit. My poached eggs (totally overcooked and hard)and two bacon slices served on bread with no butter, or offer of butter, very strange.
The hotel has a simply delightful large deck area, nicely set out with overhead heaters. What a shame the management do not look over the Deck Rail and note all the rubbish and rammel that guests have from time to time thrown over, and the grass was in a very unkempt state.
So, our meal for four, with wine and supplementary drinks came to £220.00. Good value ?, not really.
Would we stay at the hotel again, yes we would, but it's biggest asset is the staff. Lots of attention to detail required for the Hotel. less