Best Western Plus Oaklands Hotel

Nice hotel ,with plenty of a space to sit out side and relax. Sadly we had broken sleep on the Friday night due to our room over looking the car park and staff area lots of banging doors as people left. less

The whole experience from check in to check out was really good. Very friendly staff. We had a ground floor suite which was very spacious and comfortable. The food in the restaurant was excellent. The hotel is situated in the really nice village of Thorpe St Andrew next to the River Yare so lovely walks along the river. It is only 2 miles from Norwich so very accessible to get there at night in a taxi if you wished. less

I thought I had booked this hotel for four nights last minute, but when we arrived no booking had been received. The receptionist was very helpful and was able to offer us a room in the annex. This should be avoided if possible. It put me in mind of a hostel and we were disturbed by someone going out of the front door(next to our room) at 3.30am and returning at 4am. On asking to be moved we were then given a suite which was very nice. There were a few things in the suite, like wobbly taps and bits broken in the en-suite also the insides of the windows needs cleaning, cobwebs and dirty, but not too bad. Food in the restaurant was very good and the staff very friendly. All You Can Eat Steak Night was a bargain! The reception area could do with a bell, I had to wait a considerable time on two occasions because the receptionist was in the office and didn’t hear anyone there. Parking is a bit on the tight side especially when there is a function on, a meeting on the Wednesday and wedding on Saturday. less

To expensive for 1 night room was OK but not enough beds breakfast was average and had to wait an hour after ordering with 4 hungry children. They also lost my wife's wedding present she got that was placed on our table with all our things and was unable to find the personalised gin glass think was broken and they didn't want to tell us less

Stayed last night for 1 night after My daughter's wedding reception - 28 May. The wedding meal was fantastic, as was the buffet later. The staff were really great and friendly. Had a room upstairs in the original building, comfy room with all the usual facilities. Full English breakfast was amazing. The recent refit and refurbishment is great. I can recommend the hotel highly. less