Best Western Plus Oaklands Hotel

We arrived in room and all appeared ok at first glance. Went to make cuppa to find cups hadn't been cleaned. Had cuppa and then went to have shower, electric shower was not producing hot water. Picked up phone to call reception but phone was dead. Walked to reception and Joe advised the shower would be sorted ASAP - I asked how long ASAP was and he didn't know. this isn't ideal, I didn't want maintenance knocking at our door whilst having a bath but also would it be fixed by time I check out? Big Christmas party on that evening and this appeared far more important to Joe. When I went to run a bath I noticed 5 hairs in the bath that I had to clean, whilst in the bath I noticed fan was filthy, over flow hole was dirty with grime, brown grime on the shower screen, towels didn't match (one was very dated), tile work was dreadful, hairs on floor and thick dust with hairs on bath panel. I complained to joe when I arrived back at hotel and he offered me a slight refund but tiny compared to the issues. There was an audience and had the audience not been there I don't believe he would have offered. The following day I noticed there was no mattress or pillow protector, the padding between the mattress and sheet was dirty and compliments tray was well used and dirty. Would not recommend staying here less

Stayed at this hotel last night. Yes it's a cheap hotel and yrs the bed was Very comfortable. But that is all the positive reviews I can give. Firstly the room was not cleaned on arrival as there was still human waste in the toilet and over the toilet seat. Then the major issue of sleep. We was in room 11 which was next to the stairs and above the reception. You was constantly being awaken from anyone walking up the stairs or being in the reception due to the stairs being very creaky. You could hear everything. Sadly I wouldn't stay at this hotel again as I don't know how they can rent this room out. less

I booked Lunch for a group of friends. Most enjoyable 3 course lunch with excellent service, good wines, in a room for our exclusive use. Would recommend “The Oakland’s “ for parties and family gatherings. I will use Oakland’s again with the lovely Hollie’s organisation. less

We stayed at this hotel last week before heading to The most amazing Christmas show at thursford. We were running a little late arriving at the hotel, but were met with the lovely holly jumping aboard our coach to hand our keys out which made the process a lot smoother having been on lots of coach trips I found it easier and quicker my luggage was also carried up to my room by Ella, it was appreciated as there is no lift and my walking isn’t what it used to be. Holly served us at Dinner both nights and she was the talk of the coach on our way home, a lovely smile and very chatty, she is real credit to your hotel. Nothing was to much trouble, and she ensured our stay was comfortable. We hope to return again next year less

My partner held his 80th party at this venue and the staff could not have been more helpful and efficient. The afternoon went as planned and the food was enjoyed by all the guests.The Garden room was ideal for our 40 guests. less