Great rooms, friendly staff, surprise pet restrictions and fees
16/11/2017 AroundtheWorld62716, Washington DC, District of Columbia
Overall I was very happy with this hotel. The room had clearly just been renovated, everything was clean, and attention had been taken to the details. Breakfast was included, overall pretty good, and ... more
Overall I was very happy with this hotel. The room had clearly just been renovated, everything was clean, and attention had been taken to the details. Breakfast was included, overall pretty good, and of average quality. I've had better breakfasts, I've had worse breakfasts, but it was sufficient.
My only frustration with this hotel were the surprises about the pet policy at check-in. When I booked the hotel, there was no option to specify that you had pets or how many, and no information about costs or limitations, only that there were pet-friendly. I put in the comments that we would have two dogs with us. All of my past experience traveling with our dogs has led me to expect no additional changes, perhaps a deposit returned at checkout. When we checked in, I again mentioned that we had two dogs and asked if they used different rooms for people traveling with pets. She said that they didn't, but they did charge a $15 fee PER PET PER NIGHT to cover the cost of additional cleaning. (They also had a limit of two pets per room - could you imagine if we had three dogs and showed up to learn that we would have to rent two separate rooms and pay an extra $45 / night?!) Had we factored this cost into the nightly rate, we would have selected a different hotel.
The staff were super friendly to our dogs and to us and I would otherwise wholeheartedly recommend staying here - they even have lots of grassy places with trees to go out and walk the dogs! And fresh delicious cookies at night! But the bait-and-switch tactic made me frustrated and unlikely return, not to mention that if you travel with pets, you need to add an extra $15-30 / night into the rate when comparing to other hotels. And if you travel with 3+ pets, this place is basically not an option.
If you're not traveling with pets, this place is a fabulous option! less
C S, General Manager at Best Western Plus Oak Harbor Hotel and Conference Center, responded to this review
I do apologize for you not being informed of the pet policy. Locally we do inform each caller inquiring about pet policies of the fee and Best Western reservation line does as well. And its always best to make a reservation with us directly. Thank you for selecting our hotel and we hope you will consider staying with us again.