Best Western at it's BEST
16/09/2017 Bonnie34990, Palm City, Florida
I do appreciate that hotels still offer toiletries . This observation is not directed at this hotel specifically but many hotels in general. I would like to suggest that Hotels consider ditching thos... more
I do appreciate that hotels still offer toiletries . This observation is not directed at this hotel specifically but many hotels in general. I would like to suggest that Hotels consider ditching those little plastic shampoo/ conditioner bottles for an in shower mounted refillable option. With that off my chest here is my review..
My husband and I found this hotel (using trip advisor) after three of our flights were cancelled trying to return to Florida because of hurricane Irma. We Spent five days here and couldn't be happier with this hotel . Great location off route 101. Convenient to wine country, Sausalito (can fake a ferry into San Francisco from Sausalito) or drive to SF. The Wildfox restaurant is right next door . There is a Burger King across the street for the kids. Lots of restaurants around , including Terrapin Crossroads. This is a funky live music venue owned by Phil Lesh of the Grateful Dead for those deadheads out there.
Staff are all very cheerful, helpful and professional. The front desk helped us find a very economical shuttle service when dollar rental ( that's a different story and review) fell short in their customer service.
Clean room, comfortable beds and pillows. We stayed in room 4208 . This room had a microwave and refrigerator. Nice location with view of hillside ( literally) The breakfast area and pool were at the end of our hall. Still, it very quiet . They offered coffee for us early risers and warm cookies in the early evening . Yum. There are complimentary toiletries if you should run out. Well appointed continental breakfast ,IMHO, offering both cold and warm choices. There was something for everyone. The breakfast staff were friendly and took great care keeping the food/coffee plentiful and area clean . There is Pool, ( a bit cold for us Floridians lol) , ping pong , and a small fitness center we ventured to ( after feeling guilty about eating those warm cookies night after night). Free parking, Wifi and computer useage. Coin operated laundry service on premises.
There are many hotels to choose from ,however, we found this hotel had everything we needed and highly recommend staying here. . Kudos Best Western Plus and the entire staff. less
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
First and foremost, we are happy to hear that you are safe and hope that your home is too!
Secondly, thank you so much for giving us a perfect score! We are super excited to have you again and even more ecstatic to keep delivering the experience one would expect from Novato Oaks Inn. We hope to see you again.