Almost great - but no WIFI
06/11/2017 laurapF6213BL, Hermosa Beach, United States
I stayed at this hotel for a business trip based on the location and overall high score on TripAdvisor. I did review comments from past guests and found there was some inconsistency from one guest gi... more
I stayed at this hotel for a business trip based on the location and overall high score on TripAdvisor. I did review comments from past guests and found there was some inconsistency from one guest giving high reviews and the next giving moderate to low reviews. The self-parking is easy to access and close to the hotel. The guest rooms are spacious and clean with large bathroom. I liked the Keurig coffee maker as I usually bring my own coffee k-cups. I was on the hillside of the hotel and did not hear any freeway noise or hotel noise. The biggest downfall and why I will hesitate to stay at a Best Western Plus was the very slow working WIFI. My device was constantly searching for the WIFI signal and loaded one page over about 5 minutes to 10 minutes - VERY SLOW. I was unable to stream anything not Hulu, Netflix, Amazon or even YouTube. When I contacted the front desk, I was told to come to the lobby for working WIFI. I can't imagine that traveling on a business trip would require me to pajama party in the lobby just to use the WIFI. I consider that unacceptable as there is no excuse to say you have WIFI when in fact you don't unless your room is right over the lobby. less
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We are sorry to hear we missed the mark in a few areas during your stay. I have passed on your feedback regarding the wifi issue and will have our IT Department look into it right away. We hope you will come back and give us another chance!