Best Western Plus Novato Oaks Inn

As always, the BW Novato Oaks Inn exceeded all expectations. The wonderful staff, comfortable and well appointed rooms, combined with the great location, make staying here a great experience. All you need to do is ask and any unmet need is rapidly taken care of. Honestly, I would not stay anywhere else in the area. less

My husband and I have been guests of the Novato Inn regularly over the last five years, having family in the area. We return knowing the rooms are spacious, clean, quiet and the staff friendly and helpful. On our most recent visit over Christmas my husband broke his leg (off premise) requiring hospitalization. As a ‘senior’ couple, both of us knew I would be comfortable and feel safe on my own at the Inn. After release from the hospital we returned to an ADA room for four nights, so my husband could relax and recuperate as we prepared for a 500 mile ride home. The facility is comfortable and modern, but the staff is wonderful! I will forever be thankful for their smiles, encouragement, and help. Everything we requested, including ‘privacy please’ was granted. Nadia, Guest Services Supervisor, was outstanding in every way. Michelle, Manager, jumped to our assistance when our truck battery needed replacement just as we were ready to get on the road. Within 45 minutes we had a new battery and were on our way. Five Stars all around. Thank you to all the staff. You have our gratitude forever. less

Good location. good price. Very nice remod of property. Great staff. Certainly recommend this property. Best Western Novato Oak certainly is customer friendly. Restaurant on site is good with "new-wave" Marin menu, and cocktail area is comfy. less

I travel for medical appointments usually to the Santa Rosa area. This appointment was in the bay area, an area that we are not familiar with. A friend suggested staying in Navato instead of SF. I made the reservation over the phone. They were very helpful and kind. When we got to the hotel we were quite impressed with the look of it with the price quoted. Once inside we were not disappointed. It was very clean and nicely decorated. I like that they had a reading area that was stocked with books. Everyone of the staff that we came in contact with were very friendly and helpful. The location was quiet and clean. We will definitely stay here again when traveling less

Nearly 99.9% of the time we stay at Best Westerns (BW) from NV to CA. The Novato Oaks Inn sets the standard all BW & other hotels ought to consider following. From the ease of check-in/out; to help getting to/from our room; room service; quality of the room/hotel/bathroom; yummy breakfast...All help us feel at home, safe, & cared for. My husband & I have trouble with mobility & have found all staff very attentive. We recommend this hotel highly! We typically stay on the 3rd floor & my husband fell in our room. Within moments the lobby called to make sure we were alright. They even sent staff to our room to make sure. We still are touched by the concern, regard...even dignity conveyed. We love this room on the 3rd floor because it’s easily reached from the lobby elevator to the 3rd floor. Step off the elevator & there’s our favorite room! Breakfast is also just one floor below. Handicap parking right by the lobby gives this BW the highest score possible! less