Best Western Plus Novato Oaks Inn

This is a very well managed hotel. All the staff we met were gracious, even under stress. They remained personable and helpful always. We were evacuated during a fire in Sonoma County, during the Covid-19 pandemic. A stressful time for everyone. They exceeded my expectations. We got the last room of the night, which they were able to reserve for us over the phone. When we got there, the phone was ringing off the hook - and even though they had no more rooms, I could tell they were listening to the customer's question, apologizing for being full, and recommending another close-by BW hotel. They helped us extend our stay, and even offered us late checkout. Because we were evacuating they allowed our pets, even though it is not normal policy. The room itself was good, recently upgraded, and clean. If you want to get to restaurants, shopping, and so on, you will need a car, Uber, or delivery There is plenty around the hotel - Target, Costco, coffee shops, and restaurants, but it is all at least a mile away. I went into this with a fairly low opinion of Best Western, but this experience has elevated them in my mind, and I would definitely consider another BW hotel elsewhere. less

We were planning to be in the area for three nights. We had booked another property for our visit and had such a terrible experience that we checked out after the first night. We scrambled to find a hotel last minute that wouldn’t break the bank. We were thrilled to find the Best Western Plus Novato Oaks. I called and Kim at the front desk was wonderful. She booked us into a beautiful room with a deck and we were able to check in a little early. The front desk team is attentive, friendly and helpful and took care of every request we had promptly and with a smile. Our room was beautiful, clean and comfortable. The sink is located outside the bathroom - always a plus. The pool area is lovely with chaise lounges as well as tables, chairs and umbrellas. During COVID, pool visits are by reservation. There is an adjoining patio with a fire pit and a ping pong table. The breakfast is typical “COVID” style - packaged cereal, pastries, yogurt, hard boiled eggs, fruit, juice. The public spaces are tastefully decorated. We enjoyed our stay and would come back in a heartbeat. I highly recommend the Best Western Plus Novato Oaks. less

This hotel has been remodeled since we stayed there around 4 years ago. It is nicely decorated and attractive. I felt everything was clean and there was a good effort to reduce exposure to staff. Our room was comfortable. It was quiet. After a 15 hour drive, it was a pleasant respite. We had a 26 ft rental truck and found parking for it in the outer parking lot. We were able to check out via text. In normal times, this is a lovely hotel stay. In coronavirus times, it is a safe option and comfortable, convenient hotel less

I cannot say enough about this wonderful hotel. My husband and I spent six nights here b/c of an evacuation warning in West Marin. Our room was comfortable, the breakfast was adequate (considering COVID restrictions). The coffee in the breakfast area was some of the best hotel coffee we've had. The staff were all excellent, caring, and professional. My husband has health issues and he was treated with kindness when we arrived and when we left. We were able to have food delivered by several local restaurants and the Safeway is across the freeway. Sorry to see the Wild Fox restaurant closed; I loved it when I was here last year. Thank you, Novato Oaks' staff, for making our stay relaxing and enjoyable during this stressful time. less

This is one of the better best western hotels , The Wild Fox Resturaunt next door is good to have . The upgraded room surprised me how big and nice it was. I wish hotels had better pillows , one of the main differences in better hotels less