Best Western Plus Novato Oaks Inn

I was traveling for a medical appointment and needed a quick stay closer to the hospital. The staff went above and beyond to make me feel important and appreciated. Staff remembered small details about me and my reasons for travel and activated automatic doors when entering or exiting - either as general kindness or to minimize contact due to covid; regardless of the why, it was appreciated. Hotel was clean and beautiful and I felt safe traveling away from home in the middle of a pandemic. less

I'm giving this hotel 5 stars based on my recent stay and because I have nothing negative to say about the hotel or my experience there in general. I stayed here 6 nights to recover after having surgery at a nearby medical center. This hotel was was referred to me by the Doctor's office. The hotel staff were very accommodating. Not that I asked for much, but they did provide a lot of extra pillows and a wedge pillow to make my recovery more comfortable. The staff was also very friendly. My room was large, very clean and very comfortable. It had a very large screen TV, many channels, and my view was facing some hills so it was very quiet. In fact, my entire stay was quiet in general. I dont think the hotel was very busy while I was there but I still enjoyed the peace and quiet. Breakfast options were limited due to Covid but still enough to satisfy and coffee was quite good. I'd stay here again if I need to in the future and refer others especially if you are recovering from procedures done at nearby Novato medical centers and do not live in the area. The hotel normally has a shuttle that can drop you off at the medical center but is was not operating due to Covid however, catching an Uber was pretty easy from here so not a huge issue. Thanks for the pleasant stay! less

This was by far the best stay at a BW I have ever experienced, and I am very picky on where I stay. The young lady Miss Nadia made it seem effortless to check in and check out, always asked how my stay was going and if I needed anything. The rest of the Staff including Kathy was very professional and courteous to my needs. less

Top notch hotel!! 5 stars in every category!! Large Spacious rooms. I had a room with a balcony and it was great !! Very clean and modern. Beautiful pool and hot tub. Large parking lot that is safe and secure!! Awesome staff !!! Best hotel I’ve ever stayed at . less

I've stayed at a ton of Best Westerns (rewards member) and this is the BEST. The hotel is modern and the staff are all very nice and professional. Our room was clean and all the amenities worked perfectly. We stayed during the pandemic and there were wipes and hand sanitizer readily available throughout the hotel. Very clean place. less