OUTSTANDING NOVATO, CA HOTEL
01/01/2018 712neily, Porter Ranch, CA, United States
For the record, I am a Best Western Rewards Diamond member and I have stayed in probably 4 dozen Best Western hotels, as well as almost 300 other hotels before I retired. I love getting good reviews a... more
For the record, I am a Best Western Rewards Diamond member and I have stayed in probably 4 dozen Best Western hotels, as well as almost 300 other hotels before I retired. I love getting good reviews and I hate giving bad reviews. This is a great review: The staff in this hotel is OUTSTANDING! Just about the best I’ve ever dealt with. Michelle Duffy, the GM can be very proud of her staff and how they treated me as well as other guests. I had a chance to talk with her and was very impressed with her warmth and friendliness. I want to recognize, by name, some of the staff who made my stay an absolute delight. At the Front Desk: Amanda, Frankie, Nadia, and Judy. Travis was manning the desk at checkout. Rolando and Allan were also standouts helping me with my bags and driving me into downtown Novato to catch the bus into San Francisco. I had a suite that would have been perfect for a romantic tryst or an oasis for a weary traveler. GOOD STUFF - The bed linen was as soft and comfortable as silk. - The bathrobes were a nice touch. Not plush, but stretchable enough to fit my rather large frame. - The Keurig machine in the room brewed a nice cup of coffee. - The breakfast coffee was full-bodied and delicious. 3 NITPICKS - The breakfast area was quite nice, but the food was average. - There was no safe in the room. - The shower head was placed very low and came up to my belly button . . . Okay, my lower chest. I give this hotel my highest recommendation. less
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for leaving us an outstanding review! We are delighted that our staff took wonderful care of you during your recent stay, and are so pleased to read that you will be returning. We look forward to welcoming you back!