To be honest , my boyfriend and I arrived at the hotel, the reception lady didn’t explain to us where is restaurant or bar . We went through to room , was nice and clean . Next day we come back to mai... more
To be honest , my boyfriend and I arrived at the hotel, the reception lady didn’t explain to us where is restaurant or bar . We went through to room , was nice and clean . Next day we come back to main reception asked where is located restaurant because we want to eat breakfast, and the lady from main reception told to us that they don’t have food , even I booked 2 nights with breakfast... I don’t get it , when we arrived at hotel the main reception doesn’t inform us ?! We understand all of the situation with Coronavirus, because my boyfriend and I still work at hotel , but obviously reception staff should inform guest ... hopefully the Booking.com will return my money for breakfast. less
Simona Pearson, Other at Best Western Plus Nottingham Westminster Hotel, responded to this review
unfortunately, due to government decision to shut all restaurants in UK on 20th March, we had no choice just to close out ours as well to adhere to this requirement. I can see that you have checked-in on 20th March so I`m really sorry that this has affected your stay and I`m sorry for the confusion in regards to dinner and breakfast. As you know, this is an extraordinary situation for everyone as we never had to deal with anything like this before. I have just checked your booking and we have only charged you for the room, no payment for breakfast was taken. Please give us a call on 011159 5555 000 if you would like to discuss this further, but from what I can see the payment for breakfast was not taken from your account.
I hope you could give us another chance and hopefully we will see you again in future once the virus is gone. Have a lovely day. Kind regards-admin