Enjoyed a two night stay here
11/06/2019 Kerry C, Coaldale, Canada
We enjoyed our stay at this hotel for the most part. We approached the hotel from the south and were unable to turn into the parking area, so drove up the road and approached from the north. The parki... more
We enjoyed our stay at this hotel for the most part. We approached the hotel from the south and were unable to turn into the parking area, so drove up the road and approached from the north. The parking can be tight but manageable.
Check in was a breeze and we found our room in the corner of the hotel, overlooking Mansfield Road.
The room was quite well appointed and large.
I would like to give this a rating of 4, but can't give it more than average, for 2 reasons. Firstly, the lack of WiFi in our room. We asked about it at the desk, and were told that it would be reset. When we returned from our evening meal, there still was no WiFi. Our question was answered with "the manager checked in the corridor and it is working". That was it. Communicating with family and friends was only possible when we sat in the bar area.
I took my laptop to the reception desk to ask about this and of course there was not a problem there.
The second negative was at breakfast the first morning where we were not shown as having booked the breakfast package. After some discussion and showing the confirmation email (WiFi is good at the front desk!) it was straightened out for us. Then the question was asked about our second day...same...not shown as having breakfast. Got that sorted quickly though.
All in all it was a good couple of nights. The bed was comfortable, it was quiet after 10PM when traffic died down. The shower and bathroom were both good.
I suggest to management that WiFi must be upgraded as it is the primary means of communication these days. less
GMWSRANKIN, Manager at Best Western Plus Nottingham Westminster Hotel, responded to this review
Thank you for your lovely 5* review following your recent stay with us! I will have a look in to the WiFi it is normal very fast and good at the hotel I will check that the breakfast staff have all the guests information and keep this update. I do have Hight speed Wi-Fi but will check that all the boosters are working right and can only apologize for it being slow on that day.
We all look forward to welcoming you again in the future.