nice hotel, friendly service, good value - but: car park could be better
09/06/2017 wolfgangp163, Greater London, United Kingdom
nice hotel with very friendly service, Katie at reception is a diamond with a big smile! Having booked a standard single room I got upgraded at no extra cost into a double disabled room - which was a ... more
nice hotel with very friendly service, Katie at reception is a diamond with a big smile! Having booked a standard single room I got upgraded at no extra cost into a double disabled room - which was a real treat as I do use a walking stick and being on the ground floor with no steps and the additional facilities in the bathroom in particular made for a very pleasant and comfortable time, really appreciated that even though I'm able enough to stay without problems in a 'normal' room it made me very happy. Next time I would ask for this room - no. 107 - as a matter of preference as it's just a very nice place to be and the bed and everything else being certainly comfortable. ----- only caveat was the car park, on a positive note directly by the entrance and at no extra cost, but as the bays are very small and in particular narrow (and I don't drive a big car, just a VW Golf estate) I had to be very careful when parking at arrival, but working in the motor trade I'm used to tight spaces, so it's no drama for me. But the unwelcome thing was the next morning when getting a very early unexpected wake-up call while I was still asleep in bed... apparently my car was blocking somebody in, which I knew was impossible. Being nice I said to the receptionist to come to me and get the key from my room allowing them to move my car - which they did. When I left the hotel 3 hours later my car had been moved - happy with that, absolutely fine with me - but not happy to find a hand written note on the dashboard with extremely rude words I do not want to repeat (and which would be unsuitable to the tripadvisor audience!), clearly written by the person who must have claimed wrongly to have been blocked in... surely this must have been the most unpleasant person ever to come across, certainly with absolutely zero manners and most likely with zero driving skills, too! However - wider parking bays would most likely have avoided that problem to happen in the first place,,, and also reduce the risk to damage ones car, But that issue did not spoil my nice time had in this hotel, hence I'd be happy to come back and to recommend it to others. Much better than the neighbouring Cotswolds hotel... where I staid last year and not that much more expensive, the £60 I paid represented pretty good value taking everything into consideration. Good middle class in my books! less