1 night stopover
22/04/2019 thehippohaslanded, Overton, United Kingdom
We wanted somewhere to stay en route back to Hampshire so decided on the Nottingham area, somewhere within easy distance of the city centre. The Westminster is in a good location and benefits from a c... more
We wanted somewhere to stay en route back to Hampshire so decided on the Nottingham area, somewhere within easy distance of the city centre. The Westminster is in a good location and benefits from a car park which is where we were able to leave our car before checking in. The hotel appears OK from the outside but inside parts are rather tired. I had taken the trouble to book a table for dinner in the restaurant in advance, however on checking in I saw a notice saying that the restaurant was closed! No apology from the receptionist when I asked why my booking had been taken. Being a Sunday night this could have been a problem but fortunately the pub over the road catered for our food needs very adequately. Our 'Superior Room' was not what I would consider 'Superior'. There were marks on the walls and the en suite was tired. The room though was large and the bed comfortable so we slept well. In the morning breakfast was of a standard buffet type, though no fried only scrambled eggs on offer. A decent enough spread though to start the day. The room rate we got was good so we were fairly satisfied but the dinner booking debacle was inexcusible. less
GMKWalker, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this review
Thank you for providing feedback following your stay with us, we are saddened to learn that not all aspects of your stay met with your expectations on this occasion.
We are pleased that you found the room large and that you slept well.
All comments will of course be shared with our team and rectified.
In regards to our restaurant my sincere apologies that you were not notified prior to your arrival. Our reception team had made every effort to contact all guests, it is regrettable that you were not informed.
Thank you for your comments regarding our Breakfast offering, fried eggs are available upon request and cooked freshly for all guests.
We do hope that you will consider the hotel again should you return to the area.