Best Western Plus Nottingham City Centre

Great location within walking distance of all Nottinghams City Attractions.. Staff very welcoming. Rooms well equipped clean and comfortable. Didnt hear anything during the night to say we were in the middle of the city.. less

Busy reception and quite a wait, that was not too much of a problem. The room was fine, shower good and all was well. Took me a while to find the place from the public car park but find it I did. On booking I checked to see if they had a restaurant and they confirmed they had one on the first floor. They had to check to see if they could supply a gluten free breakfast. Product knowledge? On arriving at the restaurant to see bare tables and some tables on top of each other I knew there was a problem. I asked how the restaurant worked and they told me it was done with their partner Deliveroo. I asked how did they deal with special diets. The response was it will be in the brochure. Only Pizza Express did gluten free. So, I asked how they managed contamination and who was ultimately responsible . I was told Deliveroo?? The hotel is the main agent, takes the money etc. I was nervous and decided not to eat there. The room turned out to be noisy and the walls very thin Breakfast was just ok and functional. I left there hungry and disappointed less

We went to Nottingham for the Christmas market and a weekend away before Christmas as my job means I have to work through Christmas. We was getting there early to make the most of the weekend and was going to leave our case at the hotel as we had to park in the Q park a couple of streets away, (an extra £9.50 for 24 hours with hotel discount) but when the Lady eventually found our booking a room was ready. So dropped our case off in the room. The hotel is located in the town centre and close to the tram stop, plenty of places to eat and drink, close to the Christmas market. The room was lovely and clean but the beds, oh my gosh, for £207 per night for a basic room with no breakfast I’d expect a comfy bed. The beds are 2 singles fastened together with a topper so they are nice and big, however my half of the bed felt like I was sleeping on chain mail with all the chinking, boings and digging in of springs. My partners half creaked and clunked, we both tossed and turned and ached the next morning. In the bath there was the big metal disc that usually covers the drain just randomly sat in the bath, the window handle was literally hanging on (which I reported in case it did fall off and hit someone below). Then to top it off someone previously had used some of the coffees and put the empty wrappers back upside down to make them look like they was full!! There was only 4 little milks left in the room, it takes 2 to make the coffee look coloured, I know you can get more from reception but when you’re in your night attire you don’t wan to get dressed to go to reception for more supplies. There was toiletries in the bathroom which looked really nice, (can’t comment on what they are like as we take them to our local homeless charity) We was on the third floor right at the end so it was really quiet which was a plus. This is the most we have paid for a basic room and it certainly wasn’t worth the money, we have stayed in little B&B’s for a third of the price and had more luxurious rooms with comfy beds. less

Had a fab 3 days 2 night stay in Nottingham. Stayed at the Best Western Plus , all the staff were friendly and very helpful especially Jack on breakfast service , they were under a lot of pressure due to being under staffed and no manager . He couldn't have been more helpful also Debbie on reception was really helpful too . less

We stopped at the best western plus on the 30th nov and loved it. We had ore booked parking as parking is limited on site at the hotel. We arrived about 11.30 to go and do some shopping so nipped into reception to get out parking permit. Natalie on reception was lovely and advised a room was clean if we wanted to get settled in out room. During the night my mum suffers with leg cramps n had a particularly bad attack in the night (quinine in tonic water helps) I called reception n the night man said they normally only do food but I explained the situation n he went to the bar to find a bottle of tonic water and bought it up for us as I was in my pjs as it was 2am. All the staff we encountered on our stay were lovely and the hotel is in a fab location to get to the centre for shops and restaurants. less