Best Western Plus Nottingham City Centre

Arrived after 8pm to be told the hotel had no option to eat in the restaurant or order room service - is this normal for a BW Plus hotel? Advised to go out or order from Deliveroo - which I did from the list of recommended local restaurants and ended up with a cold, tasteless pizza! Waited 5 minutes in an empty bar for a glass of wine and eventually gave up - appreciate this is a city centre hotel and therefore many guests will go out to eat but after a long day travelling and an early start the following day some people just prefer to relax in their room, unfortunately not an option at this hotel. less

Choose the hotel due to central location and were not disappointed. Hotel reception staff were fantastic - Cristina and her colleague - were very helpful and friendly, such a warm welcome. Lovely room on sixth floor - spotlessly clean, even when I moved the bed to retrieve a dropped earring 10/10. The only disappointed was some irresponsible guests allowed their children to run up and down the corridor at 1 am for best part of hour - knocking on doors, squealing and generally being disruptive - really annoying. less

I spent a very comfortable night at this city centre hotel. From the outside, it looks a bit grim, but inside, is a friendly clean environment and good sized rooms. Room service menu was vast and included local restaurants such as Wagamama. WiFi was great and facilities overall were as you would expect. I would stay here again. less

No flexibility towards the customer's needs I booked a non transferable room for someone who at the time of the booking felt unwell all of a sudden and past away 2 days after. Unfortunately reservation was under my name so the death certificate would not be considered. They preferred charging me for the room rather than showing empathy and flexibility, and in general keeping a customer satisfied. Especially given the general situation. I understand your policies but obviously customers stopped being a priority long time ago but what is really bad is your complete lack of flexibility and empathy. You have no values. All of this for £37. You truly are pathetic. You can keep my money less

We stayed for new year's and the hotel and staff were amazing, cannot recommend this place enough,staff were excellent, food was excellent, rooms were great! Beds were comfy and it's in a great location. Cannot thank the staff enough for their amazing service, they went the extra mile for us. They were especially helpful when it came to our family member in a wheelchair, did as much as possible to make our stay perfect. less