Disappointment from the moment of arriving to the moment of leaving.
17/02/2018 gpr, southampton
First impressions last and the receptionist on entry was at best lost in her job at worst the most difficult person. Although she was polite, she was the most unhelpful person to have at an hotel des... more
First impressions last and the receptionist on entry was at best lost in her job at worst the most difficult person. Although she was polite, she was the most unhelpful person to have at an hotel desk. The booking system had no mention that parking needs to be booked and after talking to other guests even booking parking does not mean you will have some at this establishment.
If you need wifi DO NOT STAY HERE. Yes it is free but in all honesty if it was a paid extra they would be giving refunds daily. It was rubbish, in and out and business emails would not send. It was better on day two but only during the day, in the evening it was back to popping in and out and impossible to use.
Other than the initial receptionist, the staff were generally friendly and helpful and the breakfast good. However there are other hotels within a stones throw that actually provide what the advertising says which begs the question of, why would anyone stay in the Best Western with similar priced hotels across the road?
The room was clean but I was surprised to be asked if we actually wanted the room cleaned after the first night. The room was cleaned and beds made as expected but two empty beer bottles were left in the room which left me doubting that the room was cleaned properly.
I had complained throughout our two night stay and when it came to checkout our ticket from the local multistory car park was validated to give us the hotel discount. The very nice receptionist acknowledged our grievances and told me that it was the least they could do to cover our car parking charges and had done so on the ticket. I was grateful that they had given us a little sugar to ease our bitter experience. Unfortunately this was just another nail in their coffin as to get out of the car park we still had to pay £16 at the barrier. Why lie? This hotel really lets down the Best Western brand and I would advise anyone considering staying there that there are better hotels for similar money just across the road. Stay here at your peril. less
Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Good Morning -
thank you for taking the time to leave a review of your stay, I was sorry to read some of your points and I have spoken with the Heads of each Department and raised your concerns. In regard to the car park, we have spoken with Q-Park and the voucher given to you was not retrieved at the exit barrier, I believe you may have been in another local car park who offers a 24 hour rate at £16.
Once again I applogise on behalf of the hotel.