Best Western Plus Nottingham City Centre

Excellent location, friendly helpful staff. We were informed about discounted parking nearby as guests, albeit a little too late as we’d already parked at a relatively extortionate car park the next street over, but never mind. Close to a number of bars and a 5 min walk from the centre. less

I stayed here on a business trip recently...on arrival the receptionist was friendly and helpful enough. Easy access to the list and found my room quickly. The room was very clean as was the rest of the hotel. Their pillows are to die for I had such a fantastic sleep there. The room was pitch black and very quiet there was hardly any noise disturbance just the odd door shutting. My friend who stayed further into the centre was kept awake all night by noise from drunk people so I felt fortunate that I had such a restful nights sleep. I had intended to order room service after a long day but was disappointed to discover the choices were very limited mainly just paninis/sandwiches. I ended up using just eat to order kfc. There was no bath or mini bar which had been advertised when booking that was annoying. In the morning I went down for breakfast the lady who greeted me was so unhelpful and rude. Once I was seated with my breakfast I watched her greeting business men in suits and the way in which she greeted them couldn’t of been more different to how she had spoken to me. She asked if they had been before the ones who said no she helpfully showed them where things were and the ones who said yes she smiled and said enjoy your breakfast! I had literally had ‘what’s your room number’ barked at me and that Was It. I was very smiley and polite so I can’t help but think that it’s because either I’m Female or that I wasn’t suited and booted as I had a while before my meeting! She then kept huffing and rolling her eyes at another member of staff like it was all too much trouble and effort. I don’t wish to get this lady in to trouble but I do think she needs pulling up on the above as it was very offensive and upsetting to of been treated so differently. Once I left the dining area she didn’t even acknowledge me it wasn’t until when I checked out that a friendly Receptionist who’s name o believe is Carly ? Asked me if my breakfast had been ok. All in all it’s a beautiful clean hotel just the lady at breakfast and the lack of promised facilities that let it down ! less

Chose this hotel at random from booking.com. And a great choice it was. Comfortable, reasonable sized room. I have a particular foible about double rooms with only on chair, and, yippee this had two😀!!!! Very nice breakfast/dining room. Staff friendly and helpful. less

I stayed here for one night on business. I managed to get one of the parking spaces underneath the hotel which I was very pleased with. Check-in was easy and quick. The room was very comfortable and clean. Lovely bathroom and comfortable bed. I had a great nights sleep and the hotel provided everything I wanted. The only thing that let this hotel down was the woman working behind the bar, Lesley Ann/e. She was the rudest person I have ever come across working in a customer service role. I went to the bar to get a drink to take back to my room. There were 4 other people sitting in the bar so she was not busy. I asked for a drink and she literally rolled her eyes at me. She did not say please or thank you once. I had to take my colleague to the bar with me later on in the evening so that she could witness the rudeness. Lesley Ann/e - you are in the wrong job! I would have given 5 stars for service if it wasn't for this. less

1 night stay. Hotel centrally located, ideal for pubs/clubs/restaurant. Check in was a little arduos, but no real problems. Room clean and adequate, not too noisy overnight. Breakfast was good and staff in the restaurant were great and very accomodating. Particularly Jack, who was courteous, attentive, polite and efficient. Well done Jack, you are a credit to your young age group! less