Comfortable hotel, let down by breakfast
17/10/2019 Afterbrunel, Cambridge, England
Decent hotel, central location, I slept well. Recommended car park is a long walk from the hotel; beware if you have awkward luggage. Reception staff helpful. After I booked I was emailed with an invi... more
Decent hotel, central location, I slept well. Recommended car park is a long walk from the hotel; beware if you have awkward luggage. Reception staff helpful. After I booked I was emailed with an invitation to bid (i.e. pay extra) for a larger room. The quoted room sizes are standard rooms 226 sq ft; superior rooms, er, 226 sq ft.
The big downer was a poor breakfast. Plates stacked high in the plate warmer, so that the plate you can reach is nowhere near the heating element; no fried eggs; scrambled egg cooked hard, nothing tasty. No artisan bread. Coffee luke warm (even after I had furtively used some hot water to warm the cups, which are massive, and stone cold.) The breakfast staff were very obviously demotivated, so any attention-to-detail issue was never going to be dealt with. less
Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
We have received great feedback regarding the Superior rooms, whilst the size is similar they have many extras and are a completely different design, if your staying again please ask and we will be only to happy to show you.
I am sorry for any confusion caused during Breakfast. We offer, scrambled egg on the hot plate but as stated in the menu and on the hot plate, poached, fried and omelettes are cooked to order to ensure freshness.
Once again thank you for taking the time to offer us feedback on your recent stay.