Best Western Plus Nottingham City Centre

Poor stay Reception staff not engaging - very abrupt Unable to swap 6th floor room (twin) hotel was full - understandable but had booked a while in advance Dirty stairs to 6th floor - I don't go In lifts No housekeeping all stay ( 3 nights) even though restructure lifted and no staff had masks on Poor quality beds - very noisy and 'flat' Bathroom was clean - toiletries provided if needed Very noisy whirr from extractor fan 24 hrs - no ability to turn off and didn't cut out with lights off / door closed Lots of all male parties staying on my floor who banged doors and shouted until 3am - I am all in favour of a weekend away but give consideration for other guests please ? Smokers seemed to congregate outside the front steps which we then had to walk through 😕 For the price paid ( breakfast extra) £116pn, I would have expected a bit more cleanliness and hospitality from front staff. Only positive is the location in Centre of town less

We stayed at this hotel for a stag do and it was perfect for our needs. Centrally located and rooms to cater for 2 or 3 people depending on need. The breakfast is a real perk, the food is of a good standard but the best thing about the hotel is the the staff! In particular Mo, Ange and Rose….the ladies that run the restaurant are just fantastic people. They go out of their way to meet your needs (gluten intolerant etc) with a smile on their face and a positive conversation to start the day. I hope Best Western read these comments, react with some sort of well done and feedback to these ladies because they make the hotel what it is. I do always try to leave reviews that help people. My only thought is that if I was with my family I might have found the bar area a little too ‘quirky’ for want of a better word. At weekends you will find stag dos dressed in alternative attire but other than a little noise in the lobby it largely goes unnoticed and the hotel seems to do a good job at putting stag rooms out of the way etc. less

We booked parking at the Hotel for one night and visited the Castle. However on leaving we joined the one way system to exit the City south and unable to follow sat nav due to road works all over and poor signage .It appears that Robin Hood and the Sheriff of Nottingham are now collaborating to to rob the Tourists by setting up Bus Lanes and Streets to trap them as more than 13000 motorists had been issued with fines in a short period . We had a Penalty charge Notice for £60 waiting for us when we arrived home! less

The Best Western is situated in a quiet street in the city centre and is in an ideal location, with plenty of parking options at the hotel and nearby multi-storey car parks. Over the years I have used this hotel many times and although I was sorry to see it change hands, there is no doubt that coming under the Best Western logo has resulted in a significant upgrade in overall standards. As I had checked in on-line, the actual process on arrival was quick and slick, and I was pleased to get a free upgrade to one of their premium rooms. The room was large, well decorated and appointed and very comfortable. The en-suite was also a good size and had an excellent shower. The towels and provided toiletries were all of a good quality. Breakfast was very good, as was the attentive service and, as ever, I thoroughly enjoyed my stay. less

Me and my husband visited nottingham for couple of days and booked The Best Western Plus Hotel, all staff was brilliant and so friendly and helpful. We went in the Premier room, was quite big, tea coffee facilities, toiletries, nice shower. Breakfast was also good everything cooked to perfection. Had a drink in Hotel bar before going out, nice friendly barman. Love nottingham plenty of shops,bars ,restaurants and this hotel is in the centre so was ideal. Great value for money less