Best Western Plus Northwest Inn & Suites

11611 Northwest Freeway, Houston, Texas, 77092-6257, United States
based on 199 reviews Trip Advisor Logo
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Best Western Plus Northwest Inn & Suites

The safety of our employees, our guests and our community is our top priority, so it is with careful thought and consideration that we have made the decision to temporarily close our hotel. we will be open soon as the conditions changes.

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For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Northwest Inn & Suites

Traveller Overview:
4.0 Rating: 199 reviews
Excellent 40%
Very Good 37%
Average 13%
Poor 5%
Terrible 3%
Rating

alonzogonzalezii, wrote review 12/03/2020

spring break 2020

Front desk was very friendly and helpful. Housekeeping did a great job cleaning our room. Breakfast had a good selection. The only take aways was the intern not work the first night there and we were ... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Hello Guest, Thanks for choosing the Best Western Plus Northwest Inn & Suites Appreciate your feedback and telling us what you liked and disliked during your stay. Nice to see the appreciation of front desk,housekeeping and breakfast. We shall work on your observations about the intern and the pool. Hope to welcome you again soon, Sincerely, Hotel Manager.
Rating

148johnnys, wrote review 01/02/2020

Very clean

I stayed at this hotel for one night it is very clean the customer service is very friendly and the breakfast is very good I would recommend this hotel again next time I'm looking for another hotel fo... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Johnny, Thank you so much for your stay and kind words. I’m glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcome you again soon. Sincerely, Hotel Manager
Rating

Paula T, wrote review 29/01/2020

A comforting experience

I travel to Houston frequently and truly enjoy my stays at this location. It is conveniently situated next to a major freeway and nearby eating establishments. The staff is very professional, frien... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Hello Paula, Greetings from the Best Western Plus Northwest Inn & Suites. It is indeed a pleasure when our valued guest share their stay experience positively Your generous indication of our performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.
Rating

bearyjerri, wrote review 30/12/2019

Not the best Best Western

The location is a bit out of the way and accessing it is a bit tricky. The desk clerk wasn’t well informed about Mexican dining options in the area. I was told there weren’t any but then found about 7... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Hello bearyjerry, We are disappointed to note that your overall experience of the stay was unsatisfactory. Our apologies. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager
Rating

Robert S, wrote review 06/11/2019

Nice place, one of the best looking lobbys I have seen at BW

It has an outside pool-too cold to use. The stay was pleasurable, easy, relaxing. There is a fitness center, but it's rather small. It's not a huge hotel but it worked. There is a central entrance whi... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Guest, I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager