Best Western Plus Northwest Inn & Suites

11611 Northwest Freeway, Houston, Texas, 77092-6257, United States
based on 196 reviews Trip Advisor Logo
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Best Western Plus Northwest Inn & Suites

Select this hotel in the northwest corridor of Houston, Texas offering guests great amenities and service.

The Best Western Plus Northwest Inn & Suites offers guests the perfect combination between comfort and convenience. Property is 100 p
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Northwest Inn & Suites

Traveller Overview:
4.0 Rating: 196 reviews
Excellent 40%
Very Good 37%
Average 13%
Poor 5%
Terrible 3%
Rating

Paula T, wrote review 29/01/2020

A comforting experience

I travel to Houston frequently and truly enjoy my stays at this location. It is conveniently situated next to a major freeway and nearby eating establishments. The staff is very professional, frien... more

Rating

bearyjerri, wrote review 30/12/2019

Not the best Best Western

The location is a bit out of the way and accessing it is a bit tricky. The desk clerk wasn’t well informed about Mexican dining options in the area. I was told there weren’t any but then found about 7... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Hello bearyjerry, We are disappointed to note that your overall experience of the stay was unsatisfactory. Our apologies. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager
Rating

Robert S, wrote review 06/11/2019

Nice place, one of the best looking lobbys I have seen at BW

It has an outside pool-too cold to use. The stay was pleasurable, easy, relaxing. There is a fitness center, but it's rather small. It's not a huge hotel but it worked. There is a central entrance whi... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Guest, I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager
Rating

UNHAPPY617, wrote review 27/09/2019

Don't Stay Here

Water was luke warm in all the rooms. Hot tub was broken, pool was filthy with a dead snake and a street sign in the bottom of the pool. Charged me for all nights when checked in so could not leave ... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Plus Northwest Inn & Suites We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
Rating

Houston H, wrote review 30/08/2019

TOP OF THE LINE Best Western

SERVICE IS QUICK AND HELPFUL, CLEAN AND SPACIOUS ROOMS, DECENTLY PRICED, ON THE BUS LINE, BEDS ARE SUPER COMFY, AND ILL DEF BE COMING BACK. 10/10 I wanted to give a special thank you to the ladies at... more

Owner Response
bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Northwest Inn & Suites. It’s our team that makes our hotel special; who do all they can to delight our guests and ensure they carry everlasting and fond memories. I have shared your compliments with the entire team for whom it has been a great source of inspiration. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We are delighted to read that we have exceeded your expectations. We thank you once again for such a delightful review and look forward to the pleasure of having you stay with us for a longer period in the future. With Regards Hotel Manager.