Best Western Plus Northwest Inn & Suites

Front desk was very friendly and accommodating when I checked in at midnight. Room was nice & big, also quieter than I expected being that close to the highway. Internet was average (6mbs up and down). There were AC outlets on the nightstands for charging, and the AC worked great, but it didn't have a constant fan option combined with climate control- so you could choose one or the other, but not both at the same time (that's only important if you like some white noise to drown out other noises). Water pressure was pretty low and pillows were kind of small & all the same. I'd stay again because of the staff and the good pricing. less

This Best Western gave me a little pause as I entered the parking lot. It is fairly close to a highway. The parking lot and exterior need attention. I thought of changing locations, but I saw the internal pics on the Best Western app so went in. The lobby is beautiful and completely different than what I first saw. They are in the process of renovating every single room and are bringing rooms online every day. The hallway still had some carpeting going in so there was a tripping hazard there. The King room I had was immaculate. Beautifully re-done. I would definitely revisit if in this part of Houston again. One unique item was I had to call the front desk for the first time ever to ask how to turn the shower own. There is a ring under the tub faucet that you pull down. It was a first for me but the desk was great and stayed on the line while I tried to find it. I liked the breakfast bar option as well for their complementary breakfast. Nice for a solo traveler. Oh and I slept straight through and never heard the highway. less

Hotel was in the middle of construction, thus this may have been the issue with so few people, and the AC never working when we ate breakfast. The staff was very kind the entire time we were there. Everyone was very kind. less

The hotel is currently undergoing renovations, so only 10 of 60 rooms are available at this time. That means the hotel is very quiet. It is surprisingly quiet at night given its proximity to the freeway. It has lots of positives...extremely large room, lots of vanity/counter space, a microwave in addition to the fridge, a "clean" remote designed for easy cleaning. The front desk staff are friendly, helpful and energetic. The two young ladies were very pleasant to speak with and helpful recommending sights for us to explore on our off time. We made good use of our free time because of their suggestions. less

Houston is a very Humid part of the Country but, the A/C in my room was Better than Great it was exceptional!!. in addition there was a Ceiling fan in my room as well. It was so nice to keep my room very cool and comfortable. Really Nice!! less