Best Western Plus Northwest Inn & Suites

11611 Northwest Freeway, Houston, Texas, 77092-6257, United States
based on 212 reviews Trip Advisor Logo
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Best Western Plus Northwest Inn & Suites

Select this hotel in the northwest corridor of Houston, Texas offering guests great amenities and service.

The Best Western Plus Northwest Inn & Suites offers guests the perfect combination between comfort and convenience. Property is 100 p show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
11611 Northwest Freeway, Houston, Texas, 77092-6257, United States

Reviews of Best Western Plus Northwest Inn & Suites

Traveller Overview:
4.0 Rating: 212 reviews
Excellent 40%
Very Good 35%
Average 14%
Poor 5%
Terrible 3%
Rating

86tabithap, wrote review 31/07/2021

summer 2021

My friend and I spent almost a week at the Best Western in Houston, TX and we don't regret any of it. The staff was very professional and always willing to help. The rooms were comfortable and clean a... more

Owner Response
Hotel Manager, Other at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Tabitha, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room, amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.
Rating

jlgonzalez232, wrote review 30/07/2021

Clean room !

This hotel had good clean rooms ! The bed was very comfortable, a/c was very cold , price was dam good , compared to others…. You won’t regret this place , $76 for a night 2 queens ! Can’t beat for pr... more

Owner Response
Hotel Manager, Other at Best Western Plus Northwest Inn & Suites, responded to this review
Hello Gonzalez, It is very much satisfying to see your positive comments about your stay. Nice to note the appreciation for the amenities and staff hospitality. We are privileged to have guests like you. Please come back again and have another fantastic stay. Sincerely, Hotel Manager.
Rating

margaretcarterreal2r, wrote review 24/07/2021

Not what I expected

Beds were not made, was told it was due to Covid, they only touch your bed if you ask for it. I should have been told this when I booked the trip or checked in. The pillows were tiny & flat, very unco... more

Owner Response
Hotel Manager, Other at Best Western Plus Northwest Inn & Suites, responded to this review
Hello Margaret, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager.
Rating

mrskae79, wrote review 23/07/2021

Close to I10

First room was missing the remote and towels. Also the chair had broken wheels but it was corrected as I switch to a different room with an apology. Bag breakfast Togo breakfast was ok. The staff was ... more

Owner Response
Hotel Manager, Other at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. I am glad our staff has shifted to you another room. Please note that we have noted all your observations which you find in the first room assign to you seriously and have taken remedial steps to see that things have been fixed. Hope you will stay with us. Sincerely Hotel Manager
Rating

wasolisle, wrote review 29/06/2021

Definitely not what I expected from BW

I was told prior to booking that they were serving a full breakfast and upon arrival I was told that all they had to offer was a pack of muffins , a banana, and a granola bar in a paper bag.. The pool... more

Owner Response
Hotel Manager, Other at Best Western Plus Northwest Inn & Suites, responded to this review
Dear Guest, We always aim to deliver a great experience to our customers. Regret the inconvenience of no breakfast. Things are improving and I shall ensure an awesome stay for you next time. Please do visit again. Sincerely, Hotel Manager.