I had two experiences at this hotel in February 2018. I was so impressed the first time through town, that I decide to stay here in my return trip. This is the story of both experiences. I have averaged my experiences (a 5 and a 0) to get my 3-star score. This is a good hotel as being long as one is not arriving after normal check-in hours--and, truthfully, they probably have ironed out the issues that I had with my second reservation so that it will never happen again to anyone.
For the first stay, everything went perfectly. The people at the front desk were charming and wonderful, the breakfast staff was friendly, my waffle at breakfast was delicious. My room was well-appointed for a hotel of this level. I left thinking that Best Western was a great value for the price. I'd have given it a five for this stay.
Sadly, my second experience was quite different. I was driving from Wisconsin to Maryland; and Canton, Ohio, was going to be my halfway point. I had a reservation. Due to complications, I was unable to get on the road as expected and I found that I was going to be arriving quite late. I called to let them know that I was going to be there by just around midnight. This was noted on my reservation, and I was told it was not going to be a problem. I'd had a really long day in Wisconsin, and found myself tired while driving; so I pulled over at a rest stop and took a nap for a little bit. When I awoke, I hopped back on the road and just after 10:30 p.m.(?) I gave the hotel a call to let them know that I would not be there by midnight. The person that I spoke to at the front desk was someone different. She told me that my account has said I was arriving at 10 p.m. (Perhaps it was marked incorrectly, as that would not have been enough time to get from A to B.) She said that she had actually just closed down the books for the night and had charged me as a no-show. I explained that I was still coming, and she told me that she did not have a room for me because it had been closed out as a no-show. I explained that I would just want to come in come in, nap in the room for a few hours, take a shower, and that I would be out by late check-out time. She reiterated that I would not be permitted to use the room; and that I could reserve a new room if I wanted, but it would be a new charge and would be for the following night because she couldn't check anyone in after a certain hour. I was beside myself. I had a reservation; I'd called and kept them informed of my delay; is been told it was okay; and I'd been charged for the room, but was not allowed to use it. I ended up not being allowed to stay there, so I took naps at rest areas and drove straight through to Maryland. The next day when I called the hotel, they did say right away that they would refund the charge; but I remember how frustrated I was at having to pay and at not being able to stay the night. I'd give this visit a 0 rating. That being said, it was a new employee who turned me away. I can understand she was just trying to be very “by the books”. The staff the following day was appropriately accommodating about the refund, but my arduous adventure soured my overall experience for this hotel. This should be a good hotel if you arrive during normal check-in times. If you are arriving after hours, best of luck... less