29/06/2016 Steve G, Oacoma
Called the front desk tonight after painstakingly trying to do work with the Internet. The front desk guy tells me that "iPads and cell phones are unreliable," and "we are close to the airport and tha... more
Called the front desk tonight after painstakingly trying to do work with the Internet. The front desk guy tells me that "iPads and cell phones are unreliable," and "we are close to the airport and that messes up the Internet sometimes." Seriously? I stay in hotels 100-150 nights a year, and rarely is the wifi like this. I tell the guy I just won't stay here anymore, and he says, "ok," and hangs up. So much for being a platinum member, yes? less
najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Guest Steve,
Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesas Hotel in Costa Mesa.
First of on behalf of our entire team, I would like to apologize for experience had and not exceeding your expectations. Your satisfaction is very important to us and we value your feedback. We will be using the feed back you gave us to implement and improvements to ensure we offer a better experience for you and other guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Furthermore, we do have 24/7 internet support line who can help our guests with any internet issue.
Please do not hesitate to contact me directly at 949 650 3020 , if I can provide any assistance.
Best Western Plus Newport Mesa Hotel