Better than I expected!
I'm kind of bougie when it comes to hotels, but we needed a quick, last minute, inexpensive place to stay the night in the OC, and this place looked like it fit the part, so this is where I booked! My... more
I'm kind of bougie when it comes to hotels, but we needed a quick, last minute, inexpensive place to stay the night in the OC, and this place looked like it fit the part, so this is where I booked! My bougie ass of course has to book the best room in the place, and that's where the 4 and not 5 star rating comes into play. I booked the room with the jetted tub. Welp...the tub in our room(room 225) didn't hold water. the stopper would not plug up the tub, rendering our jetted tub useless. I call down to the front desk, and the man running the show TRIED to tell me too bad, so sad. he tried the whole "well but you've already used the room" card....UMM no dude. we've been in the room for 15 minutes. we literally haven't even sat down yet. then he said, "but its midnight, we have no maintenance personnel on duty. NOT MY PROBLEMO. I paid for the jetted tub, either get me a jetted tub or refund me the difference. Eventually he ever so kindly caved and switched me to another jetted tub room on another floor and let me tell you...im GLAD he switched us to another floor, because as I walked downstairs to get my new room key, there was a NAKEY 65-70 year old man, just chillin in the hallway right outside my room lol. I mentioned it to the man downstairs he didn't seem too bothered, and I was more worried about getting my moneys worth so I moved on with my life. NOW...the room with a working tub was fantastic. there is a bottle of rose and 2 glasses waiting for you, a robe and slippers, and the rooms are well sized and clean. this hotel doesn't skimp on the toiletries either thank god...Multiple bottles of shampoo and conditioner???!!.(can I get an AMEN from the ladies with long hair!?!?) toiletires game is ON POINT here. The breakfast buffet was pretty awesome as well. this place is definetely a good value all things considered. I would stay here again if i was in the same financial situation i happened to be this time(I'm getting married in June and thats taken a huge bite out of my wallet) and this is DEFINETLY the best best western ive ever stayed at. less
GM_Front_Desk, General Manager at Best Western Plus Newport Mesa Inn, responded to this review
Thank you for your detailed, thoughtful review of Best Western Plus Newport Mesa Inn! It was our pleasure to accommodate your last minute travel plans. We apologize that you had some issues with your hot tub, but we're proud that we were able to move you to a more suitable room and we're glad that the tub worked properly. Thank you for allowing us to make things right for you and exceed your expectations. Depend on us anytime for a relaxing, full-value experience!