Cannot talk to anyone that knows something.
I called twice to talk about reserving 150 room/nights for June. Whomever answered the phone left me on hold for 5 minutes, then dropped the call. I called back and was given a number to call to spe... more
I called twice to talk about reserving 150 room/nights for June. Whomever answered the phone left me on hold for 5 minutes, then dropped the call. I called back and was given a number to call to speak to a manager. I called this number and got a fax machine!
We build 15 to 20 convenience stores a year and usually stay at BW Hotels. This establishment needs to improve on their Front Desk Training. less
Erin Lafferty, General Manager at Best Western Plus New Ulm, responded to this review
MikesY4923NT,
My apologies for difficulty you experienced when call and try to talk with me. I understand how frustrating the situation was for you and how your time was wasted. We currently have new Guest Representatives assisting our guest and they are learning all aspects of their duties and responsibilities. I appreciate the feedback and this will assist me to teaching them all aspects of being a GSR, building the comfort level working our systems on property and to best assist our guests.
I would be happy to assist you with your lodging needs and would be happy to call or email you. I can be reach by phone 507-359-2941 or email gm@bestwesternnewulm.com. I hope to hear form you soon.
With hospitality,
Erin Lafferty
Property General Manager