Best Western Plus Myrtle Beach @ Intracoastal

9551 N Kings Highway, Myrtle Beach, South Carolina, 29572-4005, United States
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Best Western Plus Myrtle Beach @ Intracoastal

The Best Western Plus Myrtle Beach Intracoastal welcomes you to the best place to shop, dine, and play in Myrtle Beach. Located right on the Intracoastal Waterway with a lovely Lounging Deck and conveniently on Highway 17, at the North end of Myrt show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
9551 N Kings Highway, Myrtle Beach, South Carolina, 29572-4005, United States

Reviews of Best Western Plus Myrtle Beach @ Intracoastal

Traveller Overview:
4.0 Rating: 486 reviews
Excellent 47%
Very Good 25%
Average 10%
Poor 6%
Terrible 9%
Rating

jed2csqd, wrote review 08/09/2020

Not the same hotel...

Had stayed in this hotel, Jan 2019 and was great. Can't say the same for August 2020. Room furnishings were stained and there was a cigarette hole in the bench and a large dead bug by the window. S... more

Owner Response
General Manager, General Manager at Best Western Plus Myrtle Beach@Intracoastal, responded to this review
Dear Jed, While it was delightful to welcome you back to our hotel, we regret that you did not enjoy your experience this time around. Please accept our apology for the aspects of your stay that made for an unpleasant time and know that we will seize all opportunities for improvement. We ask that you do not give up on us; we are more than confident that we can get back to providing the quality accommodations you've come to expect from us.
Rating

hollyz397, wrote review 16/08/2020

Disappointing Experience

Reception area and staff were nice. Pool was ok. Breakfast was a brown lunchbag with a convenience store honey bun, banana, and granola bar. Hallway carpets were filthy! Wads of dog fur and trash... more

Owner Response
General Manager, General Manager at Best Western Plus Myrtle Beach@Intracoastal, responded to this review
Thank you for the feedback. While we are delighted that you could enjoy a relaxing trip to our pool and our friendly staff, we are disappointed to hear about other aspects of your stay. Please accept our apologies. We work diligently to ensure that our accommodations are clean and welcoming. Unfortunately, we fell short but rest assured our team is on the case. We will look into your comments and work on resolving all the issues you encountered. We will also speak with our team to ensure that we are delivering quality service and to prevent this experience from happening again. Should your travels bring you back, we would love another chance to impress you.
Rating

Trip49897240692, wrote review 14/08/2020

Good and bad

Room was good but only the floor was filthy. Wifi/Internet was terrible! Value was good. Bed comfortable. No free hot breakfast. They should take that message off the scrolling sign in front. Had to a... more

Owner Response
General Manager, General Manager at Best Western Plus Myrtle Beach@Intracoastal, responded to this review
Thank you for choosing to stay with us and taking the time to leave us your valuable feedback. It is wonderful to see you found our accommodations to be comfortable and our staff friendly. We do apologize that some of our amenities are unavailable at this time and agree with you about the carpet. It is one of the unfortunate by-products of being near the beach however we are in the process of replacing everything with hardwood flooring. We hope you will choose to stay with us again when you are next in the area; we aim to meet and exceed your expectations.
Rating

Kevin R, wrote review 19/07/2020

Short trip. Solid accommodations. Extremely pleasant staff.

I had to change my plans a couple times the week prior to visit and I called the hotel directly. Each time I was helped in a pleasant and professional manner. Calling the hotel directly is so much ... more

Owner Response
General Manager, General Manager at Best Western Plus Myrtle Beach@Intracoastal, responded to this review
Dear Kevin, Thank you for counting on Best Western Plus Myrtle Beach@Intracoastal during your trip to the area! We are elated that we were able to deliver an amazing stay through our beautiful room views, wonderful service, and awesome pool area. Jamie will be ecstatic to know that she made a lasting impression. We look forward to having you back soon!
Rating

T6809TAthomasa, wrote review 19/07/2020

Had to switch rooms

Had to ask for another room. First room was absolutely disgusting. Had not been cleaned. Second room was ok . Beds were comfortable. Front desk was nice. Pool was good. Would have given three stars if... more

Owner Response
General Manager, General Manager at Best Western Plus Myrtle Beach@Intracoastal, responded to this review
Dear Thomas, Thank you for taking the time to share your comments on your recent visit. We apologize for your experience with the first room, and we can understand your frustration with that. Cleanliness is very important to us. Should your travels bring you back to Myrtle Beach, consider giving us another chance to offer you a stay more in line with your expectations.