Awful Staff and Awful Stay
25/06/2019 Adventure68367314346,
This was probably one of the rudest staff I have ever come into contact with. Upon Check In the staff was incredibly rude. They gave us attitude and were basically uninterested with helping us in anyw... more
This was probably one of the rudest staff I have ever come into contact with. Upon Check In the staff was incredibly rude. They gave us attitude and were basically uninterested with helping us in anyway. We dropped off our luggage and didn't return to the room until 9 o'clock. It was then when we discovered a sign that said the pullout couch was broken and we needed to order a cot. So we called up for a cot and the woman on the phone said that they were all rented out and that I should have requested one months prior. I tried to explain that my couch was broken but she said, I can't help you with this. She then proceeded to hang up on me.
I call back and ask if we can at least get an extra set of blanket and pillows for the couch. She then told me there were no extra blankets or pillows to give out then once again hung up on me.
I attempted to call back or to call housekeeping, but no one answered and after 10 minutes of calling, I gave up.
The blankets were especially important because the vent was broken and would not stop blasting the A/C.
Overall, I would never stay with this hotel again. The rude and unprofessional staff made it a very unpleasant stay. less