Best Western Plus Monterey Inn

The hotel itself is nicely located and had large 2nd floor room. Wife was kept up due to snoring in next room. I had booked a room through Booking.com which had a “no cancellation” policy. Tried to switch to the following week due to rain. Best Western refused to accommodate my request. No manager on duty to talk to. less

This was our 4th or 5th stay here. Decided to return because they treated us well previously. Noticed some subtle differences (upgrades) since our last visit. First and most significant was the installation of 2 (for this room) brand new sliding glass doors and screens. The old ones were so claptrap that they needed some add on bars to secure them in a closed position. The new ones slide easily and lock properly. Second, was the addition of glass glasses and ceramic coffee cups. Coupled with the K-Cup machine made for an pleasant morning and evening on the balcony. Towels appear to have been upgraded as well. This was a very pleasant 4 day stay in Monterey. I still feel that the breakfast could be upgraded a bit and the breakfast room is WAY TOO SMALL. There is an outside overflow area and the lobby is available. Both are not that acceptable in my opinion. After being out of our room for a solid 6 hours one day we returned to find our room not serviced. Had to ask the front desk for immediate service. Was given an excuse of too many checkouts which are done first, Not a hotel expert but would take a good look at that procedure for efficiency!!! less

Although on a main street the hotel is quiet. Location is perfect for checking out downtown and the wharfs. Clean, friendly, breakfast, free parking are all plusses. Bed was nice and firm but pillows were terrible. The room bathroom lights are motion detectors which was not friendly in the middle of the night. The loud garbage truck arrived at 5:54 a.m. less

The people always are the ones that make a hotel ok or great. This hotel has exceptional leadership and well trained staff. They care. And the facility shows it. My crews and I stay many nights a year. Everything is clean and works. Food is good too. less

We did an overnight here on a road trip and it was perfect. Lobby and room attractively decorated and most importantly spotless. We got to breakfast early and had no problem getting a table, but could see when we left at 8 there was overflow into the lobby (but again, lobby is pleasant). Highly recommend! less